Table of Content

1 INTRODUCTION (Page No. - 37)
    1.1 STUDY OBJECTIVES 
    1.2 MARKET DEFINITION 
    1.3 STUDY SCOPE 
           1.3.1 MARKET SEGMENTATION
           1.3.2 REGIONS COVERED
           1.3.3 INCLUSIONS & EXCLUSIONS
    1.4 YEARS CONSIDERED 
    1.5 CURRENCY CONSIDERED 
           TABLE 1 USD EXCHANGE RATES, 2020–2022
    1.6 STAKEHOLDERS 
    1.7 SUMMARY OF CHANGES 
           1.7.1 IMPACT OF RECESSION
2 RESEARCH METHODOLOGY (Page No. - 41)
    2.1 RESEARCH DATA 
           FIGURE 1 HOSTED PBX MARKET: RESEARCH DESIGN
           2.1.1 SECONDARY DATA
           2.1.2 PRIMARY DATA
                    2.1.2.1 Primary interviews with experts
                    2.1.2.2 Breakdown of primary profiles
                               FIGURE 2 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION,  AND REGION
                    2.1.2.3 Key insights from industry experts
    2.2 MARKET SIZE ESTIMATION 
           FIGURE 3 MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES
           2.2.1 TOP-DOWN APPROACH
                    FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE OF OFFERINGS IN HOSTED PBX MARKET
           2.2.2 BOTTOM-UP APPROACH
                    FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2 (DEMAND SIDE): REGIONAL SPENDING OF MARKET
                    FIGURE 6 MARKET SIZE ESTIMATION USING BOTTOM-UP APPROACH
    2.3 DATA TRIANGULATION 
           FIGURE 7 DATA TRIANGULATION AND MARKET BREAKUP
    2.4 RISK ASSESSMENT 
           TABLE 2 RISK ASSESSMENT
    2.5 RESEARCH ASSUMPTIONS 
           TABLE 3 RESEARCH ASSUMPTIONS
    2.6 LIMITATIONS AND RISK ASSESSMENT 
    2.7 RECESSION IMPACT ANALYSIS 
3 EXECUTIVE SUMMARY (Page No. - 50)
    FIGURE 8 HOSTED PBX MARKET TO WITNESS SIGNIFICANT GROWTH DURING FORECAST PERIOD 
    FIGURE 9 MARKET: REGIONAL SNAPSHOT 
4 PREMIUM INSIGHTS (Page No. - 53)
    4.1 ATTRACTIVE OPPORTUNITIES FOR KEY PLAYERS IN HOSTED PBX MARKET 
           FIGURE 10 INCREASING DEMAND FOR ENTERPRISE MOBILITY TO DRIVE MARKET
    4.2 SEGMENTS WITH SIGNIFICANT SHARES IN MARKET 
           FIGURE 11 MARKET: SEGMENTS WITH SIGNIFICANT GROWTH RATE IN 2023
    4.3 MARKET, BY APPLICATION 
           FIGURE 12 UNIFIED COMMUNICATION AND COLLABORATION SEGMENT TO HOLD LARGEST MARKET SHARE IN 2023
    4.4 MARKET, BY OFFERING 
           FIGURE 13 SERVICES SEGMENT TO ACCOUNT FOR HIGHER CAGR DURING FORECAST PERIOD
    4.5 MARKET, BY VERTICAL 
           FIGURE 14 BFSI SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD
    4.6 NORTH AMERICA: MARKET, OFFERING AND TOP THREE VERTICALS 
           FIGURE 15 SOLUTIONS AND BFSI SEGMENTS TO HOLD LARGEST MARKET SHARES IN 2023
5 MARKET OVERVIEW AND INDUSTRY TRENDS (Page No. - 56)
    5.1 INTRODUCTION 
    5.2 MARKET DYNAMICS 
           FIGURE 16 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES:  HOSTED PBX MARKET
           5.2.1 DRIVERS
                    5.2.1.1 Rising demand for enterprise mobility
                    5.2.1.2 Advancements in VoIP technology
                    5.2.1.3 Increasing adoption of Unified Communication-as-a-Service (UCaaS)
                    5.2.1.4 Shift of organizations from capital expenditure (CAPEX) model to operating expense (OPEX) model
           5.2.2 RESTRAINTS
                    5.2.2.1 Security and privacy concerns
                    5.2.2.2 Compatibility and interoperability issues
           5.2.3 OPPORTUNITIES
                    5.2.3.1 WebRTC and 5G networks enhancing real-time communication
                    5.2.3.2 Upsurge in remote learning
           5.2.4 CHALLENGES
                    5.2.4.1 Growing concerns over Quality of Service (QoS)
    5.3 BRIEF HISTORY OF HOSTED PBX TECHNOLOGY 
           FIGURE 17 BRIEF HISTORY OF HOSTED PBX TECHNOLOGY
           5.3.1 1990–2000
           5.3.2 2001–2010
           5.3.3 2011–2020
           5.3.4 2021–PRESENT
    5.4 ECOSYSTEM/MARKET MAP 
           FIGURE 18 HOSTED PBX: ECOSYSTEM
           TABLE 4 HOSTED PBX MARKET: ECOSYSTEM
    5.5 CASE STUDY ANALYSIS 
           5.5.1 CASE STUDY 1: BREKEKE PBX MT EDITION SIMPLIFIED MULTI-TENANCY FOR COST-EFFECTIVE CUSTOMIZED TELEPHONY
           5.5.2 CASE STUDY 2: XORCOM’S SOLUTION HELPED IN UPGRADING ATTON EL TESORO HOTEL’S IP TELEPHONY SYSTEM
           5.5.3 CASE STUDY 3: VIRTUALPBX 300 PLAN TRANSFORMED TSELLC’S WORK DISTRIBUTION MODEL
           5.5.4 CASE STUDY 4: VIRTUALPBX DASH PROVIDED MIND & MILL WITH SCALABLE AND EFFICIENT PHONE SYSTEM
    5.6 VALUE CHAIN ANALYSIS 
           FIGURE 19 HOSTED PBX MARKET: VALUE CHAIN ANALYSIS
           5.6.1 SERVICE PROVIDERS
           5.6.2 SOFTWARE/APPLICATION PROVIDERS
           5.6.3 INFRASTRUCTURE PROVIDERS
           5.6.4 CHANNEL PARTNERS
           5.6.5 END-USE DEVICES
    5.7 REGULATORY LANDSCAPE 
           5.7.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 5 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 6 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 7 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    TABLE 8 REST OF THE WORLD: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
                    5.7.1.1 North America
                               5.7.1.1.1 US
                               5.7.1.1.2 Canada
                    5.7.1.2 Europe
                               5.7.1.2.1 Germany
                               5.7.1.2.2 UK
                    5.7.1.3 Asia Pacific
                               5.7.1.3.1 China
                               5.7.1.3.2 India
                               5.7.1.3.3 Japan
                    5.7.1.4 Middle East & Africa
                               5.7.1.4.1 UAE
                               5.7.1.4.2 KSA
                    5.7.1.5 Latin America
                               5.7.1.5.1 Brazil
                               5.7.1.5.2 Mexico
    5.8 PATENT ANALYSIS 
           FIGURE 20 LIST OF MAJOR PATENTS
           5.8.1 LIST OF MAJOR PATENTS
    5.9 TECHNOLOGY ANALYSIS 
           5.9.1 KEY TECHNOLOGIES
                    5.9.1.1 Virtualization
                    5.9.1.2 VoIP
                    5.9.1.3 Cloud Computing
                    5.9.1.4 Unified Communications (UC)
                    5.9.1.5 Session Initiation Protocol (SIP)
           5.9.2 COMPLEMENTARY TECHNOLOGIES
                    5.9.2.1 Natural Language Processing (NLP)
                    5.9.2.2 Edge Computing
                    5.9.2.3 Interactive Voice Response (IVR)
           5.9.3 ADJACENT TECHNOLOGIES
                    5.9.3.1 5G
                    5.9.3.2 Mobility
    5.10 PRICING ANALYSIS 
           5.10.1 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY BILLING CYCLE
                    FIGURE 21 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY BILLING CYCLE
                    TABLE 9 AVERAGE SELLING PRICE TRENDS OF KEY PLAYERS, BY BILLING CYCLE (USD)
           5.10.2 INDICATIVE PRICING ANALYSIS OF KEY PLAYERS, BY FEATURE
                    TABLE 10 INDICATIVE PRICING ANALYSIS OF HOSTED PBX SOLUTIONS, BY FEATURE (USD)
    5.11 PORTER’S FIVE FORCES ANALYSIS 
                    TABLE 11 HOSTED PBX MARKET: PORTER’S FIVE FORCES ANALYSIS
                    FIGURE 22 PORTER’S FIVE FORCES ANALYSIS
           5.11.1 THREAT OF NEW ENTRANTS
           5.11.2 THREAT OF SUBSTITUTES
           5.11.3 BARGAINING POWER OF BUYERS
           5.11.4 BARGAINING POWER OF SUPPLIERS
           5.11.5 INTENSITY OF COMPETITIVE RIVALRY
    5.12 TRENDS AND DISRUPTIONS IMPACTING CUSTOMER’S BUSINESS 
                    FIGURE 23 TRENDS AND DISRUPTIONS IMPACTING CUSTOMER’S BUSINESS
    5.13 KEY STAKEHOLDERS & BUYING CRITERIA 
           5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS
                    FIGURE 24 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR  TOP THREE END USERS
                    TABLE 12 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE END USERS (%)
           5.13.2 BUYING CRITERIA
                    FIGURE 25 KEY BUYING CRITERIA FOR TOP THREE END USERS
                    TABLE 13 KEY BUYING CRITERIA FOR TOP END USERS
    5.14 KEY CONFERENCES & EVENTS, 2023–2024 
                    TABLE 14 DETAILED LIST OF CONFERENCES & EVENTS, 2023–2024
    5.15 BEST PRACTICES IN HOSTED PBX MARKET 
           5.15.1 NETWORK ASSESSMENT
           5.15.2 QUALITY OF SERVICE (QOS) CONFIGURATION
           5.15.3 SECURITY MEASURES
           5.15.4 REDUNDANCY AND HIGH AVAILABILITY
           5.15.5 BANDWIDTH MONITORING AND MANAGEMENT
           5.15.6 CODEC SELECTION
           5.15.7 REGULAR BACKUPS
           5.15.8 EMPLOYEE TRAINING
           5.15.9 VOIP-COMPATIBLE HARDWARE
                    5.15.10 REGULAR SYSTEM UPDATES
                    5.15.11 MONITORING AND ANALYTICS
                    5.15.12 SCALABILITY PLANNING
    5.16 CURRENT AND EMERGING BUSINESS MODELS 
           5.16.1 SUBSCRIPTION MODEL
           5.16.2 CONSUMPTION-BASED MODEL
           5.16.3 TIERED MODEL
           5.16.4 FREEMIUM MODEL
           5.16.5 WHITE-LABEL MODEL
           5.16.6 HYBRID AND MULTI-CLOUD MODELS
           5.16.7 MANAGED SERVICES AND OUTSOURCING
           5.16.8 PAY-AS-YOU-GROW
    5.17 HOSTED PBX TOOLS, FRAMEWORKS, AND TECHNIQUES 
    5.18 FUTURE LANDSCAPE OF HOSTED PBX MARKET 
           5.18.1 SHORT-TERM ROADMAP (2023–2025)
           5.18.2 MID-TERM ROADMAP (2026–2028)
           5.18.3 LONG-TERM ROADMAP (2029–2030)
    5.19 HOSTED PBX ARCHITECTURE 
           5.19.1 HOSTED PBX PROVIDER
           5.19.2 VOIP PHONE
           5.19.3 INTERNET
    5.20 COMPARISON OF HOSTED PBX AND TRADITIONAL PBX 
6 HOSTED PBX MARKET, BY OFFERING (Page No. - 90)
    6.1 INTRODUCTION 
           FIGURE 26 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD
           6.1.1 OFFERINGS: MARKET DRIVERS
                    TABLE 15 MARKET, BY SOLUTION, 2017–2022 (USD MILLION)
                    TABLE 16 MARKET, BY SOLUTION, 2023–2028 (USD MILLION)
    6.2 SOLUTION 
           6.2.1 NEED TO ENHANCE EFFICIENCY AND IMPROVE CUSTOMER EXPERIENCE AND ORGANIZATIONAL RESPONSIVENESS TO DRIVE MARKET
                    TABLE 17 SOLUTION: MARKET, BY REGION, 2017–2022 (USD MILLION)
                    TABLE 18 SOLUTION: MARKET, BY REGION, 2023–2028 (USD MILLION)
    6.3 SERVICES 
           TABLE 19 SERVICES: MARKET, BY REGION, 2017–2022 (USD MILLION)
           TABLE 20 SERVICES: MARKET, BY REGION, 2023–2028 (USD MILLION)
           TABLE 21 MARKET, BY SERVICE, 2017–2022 (USD MILLION)
           TABLE 22 MARKET, BY SERVICE, 2023–2028 (USD MILLION)
           6.3.1 PROFESSIONAL SERVICES
                    TABLE 23 PROFESSIONAL SERVICES: HOSTED PBX MARKET, BY TYPE, 2017–2022 (USD MILLION)
                    TABLE 24 PROFESSIONAL SERVICES: MARKET, BY TYPE, 2023–2028 (USD MILLION)
                    TABLE 25 PROFESSIONAL SERVICES: MARKET, BY REGION,  2017–2022 (USD MILLION)
                    TABLE 26 PROFESSIONAL SERVICES: MARKET, BY REGION,  2023–2028 (USD MILLION)
                    6.3.1.1 Deployment & Integration
                               6.3.1.1.1 Need for seamless integration with existing hardware and software components to ensure optimal performance and security to drive market
                               TABLE 27 DEPLOYMENT & INTEGRATION: MARKET, BY REGION,  2017–2022 (USD MILLION)
                               TABLE 28 DEPLOYMENT & INTEGRATION: MARKET, BY REGION,  2023–2028 (USD MILLION)
                    6.3.1.2 Training, Support, and Maintenance
                               6.3.1.2.1 Need for trained staff to handle calls and systems and configure options to propel market
                               TABLE 29 TRAINING, SUPPORT, AND MAINTENANCE: MARKET, BY REGION,  2017–2022 (USD MILLION)
                               TABLE 30 TRAINING, SUPPORT, AND MAINTENANCE: MARKET, BY REGION,  2023–2028 (USD MILLION)
           6.3.2 MANAGED SERVICES
                    6.3.2.1 Focus on streamlining and optimizing communication systems to fuel demand for hosted PBX managed services
                               TABLE 31 MANAGED SERVICES: MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 32 MANAGED SERVICES: MARKET, BY REGION, 2023–2028 (USD MILLION)
7 HOSTED PBX MARKET, BY APPLICATION (Page No. - 100)
    7.1 INTRODUCTION 
           FIGURE 27 CONTACT CENTER SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
           7.1.1 APPLICATIONS: MARKET DRIVERS
                    TABLE 33 MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                    TABLE 34 MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
    7.2 UNIFIED COMMUNICATION & COLLABORATION 
           TABLE 35 UNIFIED COMMUNICATION & COLLABORATION: MARKET, BY REGION, 2017–2022 (USD MILLION)
           TABLE 36 UNIFIED COMMUNICATION & COLLABORATION: MARKET, BY REGION, 2023–2028 (USD MILLION)
           7.2.1 REAL-TIME COMMUNICATION
                    7.2.1.1 Availability of real-time communication tools and technologies to propel market
           7.2.2 FILE SHARING
                    7.2.2.1 Need for simplifying and enhancing collaborative efforts to drive market
           7.2.3 REMOTE COLLABORATION
                    7.2.3.1 Increased flexibility and responsiveness of hosted PBX systems to drive its use for remote collaboration
           7.2.4 FAX-ON-DEMAND
                    7.2.4.1 Need for rapid document exchanges and enhanced workflow to boost demand for fax-on-demand UC&C
    7.3 MOBILITY 
           7.3.1 NEED TO ENSURE SEAMLESS COMMUNICATION ACROSS DIVERSE LOCATIONS TO BOOST DEMAND FOR HOSTED PBX SOLUTIONS
                    TABLE 37 MOBILITY: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
                    TABLE 38 MOBILITY: MARKET, BY REGION, 2023–2028 (USD MILLION)
    7.4 CONTACT CENTER 
           TABLE 39 CONTACT CENTER: MARKET, BY REGION, 2017–2022 (USD MILLION)
           TABLE 40 CONTACT CENTER: MARKET, BY REGION, 2023–2028 (USD MILLION)
           7.4.1 VIRTUAL ASSISTANCE & SUPPORT
                    7.4.1.1 Need for deploying automated systems to cater to routine customer queries and support needs to drive market
           7.4.2 CALL ROUTING & QUEUEING
                    7.4.2.1 Need for management of incoming calls during peak hours to fuel demand for hosted PBX systems for call routing and queueing
           7.4.3 CALL RECORDING & MONITORING
                    7.4.3.1 Need for ensuring compliance adherence, quality assurance, and dispute resolution to boost demand for hosted PBX systems for call recording and monitoring
    7.5 OTHER APPLICATIONS 
           TABLE 41 OTHER APPLICATIONS: MARKET, BY REGION, 2017–2022 (USD MILLION)
           TABLE 42 OTHER APPLICATIONS: MARKET, BY REGION, 2023–2028 (USD MILLION)
8 HOSTED PBX MARKET, BY VERTICAL (Page No. - 110)
    8.1 INTRODUCTION 
           FIGURE 28 HEALTHCARE & LIFE SCIENCES VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD
           8.1.1 VERTICALS: MARKET DRIVERS
                    TABLE 43 MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                    TABLE 44 MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
    8.2 BFSI 
           8.2.1 NEED FOR IMPROVED CUSTOMER SERVICE THROUGH STREAMLINED COMMUNICATION PROCESSES AND ENHANCED OPERATIONAL EFFICIENCY AND COST SAVINGS TO DRIVE MARKET
           8.2.2 USE CASES
                    8.2.2.1 Customer Support and Service Center
                    8.2.2.2 Multi-location Connectivity
                               TABLE 45 BFSI: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 46 BFSI: MARKET, BY REGION, 2023–2028 (USD MILLION)
    8.3 MANUFACTURING 
           8.3.1 FOCUS ON IMPROVED RESOURCE PLANNING AND STREAMLINED WORKFLOW TO DRIVE MARKET
           8.3.2 USE CASES
                    8.3.2.1 Supply Chain Coordination
                    8.3.2.2 Remote Troubleshooting
                               TABLE 47 MANUFACTURING: MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 48 MANUFACTURING: MARKET, BY REGION, 2023–2028 (USD MILLION)
    8.4 RETAIL & ECOMMERCE 
           8.4.1 HOSTED PBX TO SIMPLIFY COMMUNICATION PROCESSES AND ENSURE CUSTOMER INQUIRIES ARE HANDLED TIMELY AND ACCURATELY
           8.4.2 USE CASES
                    8.4.2.1 Order Management and Support
                    8.4.2.2 Returns and Exchanges Coordination
                               TABLE 49 RETAIL & ECOMMERCE: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 50 RETAIL & ECOMMERCE: MARKET, BY REGION, 2023–2028 (USD MILLION)
    8.5 HEALTHCARE & LIFE SCIENCES 
           8.5.1 NEED FOR IMPROVING PATIENT ENGAGEMENT, AUTOMATED APPOINTMENT SCHEDULING, INTELLIGENT CALL ROUTING, AND PRIORITIZATION OF EMERGENCY CALLS TO DRIVE MARKET
           8.5.2 USE CASES
                    8.5.2.1 Automated Appointment Scheduling
                    8.5.2.2 Virtual Health Assistants
                               TABLE 51 HEALTHCARE & LIFE SCIENCES: MARKET, BY REGION,  2017–2022 (USD MILLION)
                               TABLE 52 HEALTHCARE & LIFE SCIENCES: MARKET, BY REGION,  2023–2028 (USD MILLION)
    8.6 IT & ITES 
           8.6.1 SHIFT FROM TRADITIONAL, COMPLEX CONTACT CENTER SETUPS TO DIGITALIZED VOICE SOLUTIONS AND ADOPTION OF ‘WFH’ MODEL TO DRIVE MARKET
           8.6.2 USE CASES
                    8.6.2.1 Smart Outbound Call Connectivity
                    8.6.2.2 Flexible Deployment Options
                               TABLE 53 IT & ITES: MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 54 IT & ITES: MARKET, BY REGION, 2023–2028 (USD MILLION)
    8.7 EDUCATION 
           8.7.1 HOSTED PBX TO ENABLE SEAMLESS BROADCASTING THROUGH CAMPUSES AND HELP ADMINISTRATORS MANAGE CONFIGURATIONS FROM ANYWHERE
           8.7.2 USE CASES
                    8.7.2.1 Zoned Public Announcements
                    8.7.2.2 Dialing Restrictions for Classroom Phone
                               TABLE 55 EDUCATION: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 56 EDUCATION: MARKET, BY REGION, 2023–2028 (USD MILLION)
    8.8 GOVERNMENT & PUBLIC SECTOR 
           8.8.1 DELIVERY OF MULTILINGUAL ANNOUNCEMENTS AND RELIABLE COMMUNICATION INFRASTRUCTURE DURING EMERGENCY SITUATIONS TO DRIVE MARKET
           8.8.2 USE CASES
                    8.8.2.1 Secure and Reliable Communication During Disasters
                    8.8.2.2 Integration with Safety Measures and Alerts
                               TABLE 57 GOVERNMENT & PUBLIC SECTOR: MARKET, BY REGION,  2017–2022 (USD MILLION)
                               TABLE 58 GOVERNMENT & PUBLIC SECTOR: MARKET, BY REGION,  2023–2028 (USD MILLION)
    8.9 TELECOM 
           8.9.1 NEED FOR COST-SAVINGS, IMPROVED VOIP TECHNOLOGY, AND SEAMLESS INTEGRATION WITH VARIOUS ENDPOINTS TO PROPEL MARKET
           8.9.2 USE CASES
                    8.9.2.1 Competitive Total Cost of Ownership
                    8.9.2.2 Rapid Installation and Maintenance
                               TABLE 59 TELECOM: HOSTED PBX MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 60 TELECOM: MARKET, BY REGION, 2023–2028 (USD MILLION)
    8.10 TRAVEL & HOSPITALITY 
           8.10.1 VIRTUAL VOICE ASSISTANCE AND SEAMLESS CHECK-IN AND CHECK-OUT MECHANISMS TO FUEL DEMAND FOR HOSTED PBX
           8.10.2 USE CASES
                    8.10.2.1 Virtual Voice Assistant for Guest Inquiries
                    8.10.2.2 Real-time Room Booking and Reservations
                               TABLE 61 TRAVEL & HOSPITALITY: MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 62 TRAVEL & HOSPITALITY: MARKET, BY REGION, 2023–2028 (USD MILLION)
    8.11 OTHER VERTICALS 
           8.11.1 USE CASES
                    8.11.1.1 GPS-enabled Routing and Tracking
                    8.11.1.2 Mobile Accessibility for On-the-Go Operation
                    8.11.1.3 Automated Property Updates via SMS
                               TABLE 63 OTHER VERTICALS: MARKET, BY REGION, 2017–2022 (USD MILLION)
                               TABLE 64 OTHER VERTICALS: MARKET, BY REGION, 2023–2028 (USD MILLION)
9 HOSTED PBX MARKET, BY REGION (Page No. - 128)
    9.1 INTRODUCTION 
           TABLE 65 MARKET, BY REGION, 2017–2022 (USD MILLION)
           TABLE 66 MARKET, BY REGION, 2023–2028 (USD MILLION)
    9.2 NORTH AMERICA 
           9.2.1 NORTH AMERICA: MARKET DRIVERS
           9.2.2 NORTH AMERICA: RECESSION IMPACT
                    FIGURE 29 NORTH AMERICA: MARKET SNAPSHOT
                    TABLE 67 NORTH AMERICA: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
                    TABLE 68 NORTH AMERICA: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
                    TABLE 69 NORTH AMERICA: MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                    TABLE 70 NORTH AMERICA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                    TABLE 71 NORTH AMERICA: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                    TABLE 72 NORTH AMERICA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                    TABLE 73 NORTH AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2017–2022 (USD MILLION)
                    TABLE 74 NORTH AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2023–2028 (USD MILLION)
                    TABLE 75 NORTH AMERICA: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                    TABLE 76 NORTH AMERICA: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                    TABLE 77 NORTH AMERICA: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                    TABLE 78 NORTH AMERICA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.2.3 US
                    9.2.3.1 High level of technological awareness and presence of several CSPs to drive market
                               TABLE 79 US: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                               TABLE 80 US: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                               TABLE 81 US: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                               TABLE 82 US: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                               TABLE 83 US: MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
                               TABLE 84 US: MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
                               TABLE 85 US: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                               TABLE 86 US: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                               TABLE 87 US: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                               TABLE 88 US: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.2.4 CANADA
                    9.2.4.1 Cloud Adoption Strategy, cloud-friendly policies, burgeoning VoIP sector, and improved communication infrastructure to propel market
                               TABLE 89 CANADA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                               TABLE 90 CANADA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                               TABLE 91 CANADA: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                               TABLE 92 CANADA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                               TABLE 93 CANADA: MARKET, BY PROFESSIONAL SERVICE,  2017–2022 (USD MILLION)
                               TABLE 94 CANADA: MARKET, BY PROFESSIONAL SERVICE,  2023–2028 (USD MILLION)
                               TABLE 95 CANADA: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                               TABLE 96 CANADA: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                               TABLE 97 CANADA: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                               TABLE 98 CANADA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
    9.3 EUROPE 
           9.3.1 EUROPE: MARKET DRIVERS
           9.3.2 EUROPE: RECESSION IMPACT
                    TABLE 99 EUROPE: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
                    TABLE 100 EUROPE: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
                    TABLE 101 EUROPE: MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                    TABLE 102 EUROPE: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                    TABLE 103 EUROPE: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                    TABLE 104 EUROPE: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                    TABLE 105 EUROPE: MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
                    TABLE 106 EUROPE: MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
                    TABLE 107 EUROPE: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                    TABLE 108 EUROPE: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                    TABLE 109 EUROPE: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                    TABLE 110 EUROPE: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.3.3 UK
                    9.3.3.1 High demand for flexible and scalable communication services and presence of major players to drive market
                               TABLE 111 UK: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                               TABLE 112 UK: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                               TABLE 113 UK: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                               TABLE 114 UK: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                               TABLE 115 UK: MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
                               TABLE 116 UK: MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
                               TABLE 117 UK: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                               TABLE 118 UK: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                               TABLE 119 UK: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                               TABLE 120 UK: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.3.4 GERMANY
                    9.3.4.1 Strong connectivity infrastructure, shift toward remote work, and initiatives such as ‘Cloud Strategy’ to drive market
           9.3.5 ITALY
                    9.3.5.1 Implementation of strategic initiatives and ‘Cloud-First’ policy, regulatory support, and digitalization strategies to propel market
                               TABLE 121 ITALY: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                               TABLE 122 ITALY: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                               TABLE 123 ITALY: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                               TABLE 124 ITALY: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                               TABLE 125 ITALY: MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
                               TABLE 126 ITALY: MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
                               TABLE 127 ITALY: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                               TABLE 128 ITALY: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                               TABLE 129 ITALY: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                               TABLE 130 ITALY: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.3.6 FRANCE
                    9.3.6.1 Telecommunication initiatives, government support, and strategic investments to fuel demand for hosted PBX solutions
           9.3.7 SPAIN
                    9.3.7.1 National Cloud Services Strategy for Public Administrations to prioritize use of cloud technologies in public administrations
           9.3.8 REST OF EUROPE
    9.4 ASIA PACIFIC 
           9.4.1 ASIA PACIFIC: MARKET DRIVERS
           9.4.2 ASIA PACIFIC: RECESSION IMPACT
                    FIGURE 30 ASIA PACIFIC: HOSTED PBX MARKET SNAPSHOT
                    TABLE 131 ASIA PACIFIC: MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
                    TABLE 132 ASIA PACIFIC: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
                    TABLE 133 ASIA PACIFIC: MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                    TABLE 134 ASIA PACIFIC: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                    TABLE 135 ASIA PACIFIC: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                    TABLE 136 ASIA PACIFIC: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                    TABLE 137 ASIA PACIFIC: MARKET, BY PROFESSIONAL SERVICE,  2017–2022 (USD MILLION)
                    TABLE 138 ASIA PACIFIC: MARKET, BY PROFESSIONAL SERVICE,  2023–2028 (USD MILLION)
                    TABLE 139 ASIA PACIFIC: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                    TABLE 140 ASIA PACIFIC: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                    TABLE 141 ASIA PACIFIC: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                    TABLE 142 ASIA PACIFIC: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.4.3 CHINA
                    9.4.3.1 Robust existing infrastructure, presence of many vendors, and stable economy to drive market
                               TABLE 143 CHINA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                               TABLE 144 CHINA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                               TABLE 145 CHINA: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                               TABLE 146 CHINA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                               TABLE 147 CHINA: MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
                               TABLE 148 CHINA: MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
                               TABLE 149 CHINA: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                               TABLE 150 CHINA: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                               TABLE 151 CHINA: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                               TABLE 152 CHINA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.4.4 INDIA
                    9.4.4.1 Implementation of ‘Digital India’ initiative and other strategic policies to boost demand for hosted PBX solutions
           9.4.5 JAPAN
                    9.4.5.1 Government's focus on technological advancements and popularity of UCC solutions to propel market
           9.4.6 AUSTRALIA & NEW ZEALAND
                    9.4.6.1 Rise in remote and hybrid work models and businesses prioritizing collaborative technologies to drive market
           9.4.7 SOUTH KOREA
                    9.4.7.1 Presence of tech giants and investment from major companies to fuel demand for hosted PBX solutions
           9.4.8 SOUTHEAST ASIA
                    9.4.8.1 Focus on digital transformation, cloud adoption, and improvement of government ICT infrastructure to drive market
           9.4.9 REST OF ASIA PACIFIC
    9.5 MIDDLE EAST & AFRICA 
           9.5.1 MIDDLE EAST & AFRICA: MARKET DRIVERS
           9.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT
                    TABLE 153 MIDDLE EAST & AFRICA: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
                    TABLE 154 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
                    TABLE 155 MIDDLE EAST & AFRICA: MARKET, BY OFFERING,  2017–2022 (USD MILLION)
                    TABLE 156 MIDDLE EAST & AFRICA: MARKET, BY OFFERING,  2023–2028 (USD MILLION)
                    TABLE 157 MIDDLE EAST & AFRICA: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                    TABLE 158 MIDDLE EAST & AFRICA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                    TABLE 159 MIDDLE EAST & AFRICA: MARKET, BY PROFESSIONAL SERVICE,  2017–2022 (USD MILLION)
                    TABLE 160 MIDDLE EAST & AFRICA: MARKET, BY PROFESSIONAL SERVICE,  2023–2028 (USD MILLION)
                    TABLE 161 MIDDLE EAST & AFRICA: MARKET, BY APPLICATION,  2017–2022 (USD MILLION)
                    TABLE 162 MIDDLE EAST & AFRICA: MARKET, BY APPLICATION,  2023–2028 (USD MILLION)
                    TABLE 163 MIDDLE EAST & AFRICA: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                    TABLE 164 MIDDLE EAST & AFRICA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.5.3 GCC COUNTRIES
                    TABLE 165 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
                    TABLE 166 MIDDLE EAST & AFRICA: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
                    9.5.3.1 UAE
                               9.5.3.1.1 Expansion of cloud infrastructure and shift to VoIP to drive market
                    9.5.3.2 KSA
                               9.5.3.2.1 Supportive regulatory frameworks and implementation of ‘CCRF and Beem’ initiatives to propel market
                               TABLE 167 KSA: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                               TABLE 168 KSA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                               TABLE 169 KSA: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                               TABLE 170 KSA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                               TABLE 171 KSA: MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
                               TABLE 172 KSA: MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
                               TABLE 173 KSA: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                               TABLE 174 KSA: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                               TABLE 175 KSA: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                               TABLE 176 KSA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
                    9.5.3.3 Rest of GCC Countries
           9.5.4 SOUTH AFRICA
                    9.5.4.1 Advancements in cloud and developments by major players to fuel demand for hosted PBX solutions
           9.5.5 REST OF MIDDLE EAST & AFRICA
    9.6 LATIN AMERICA 
           9.6.1 LATIN AMERICA: MARKET DRIVERS
           9.6.2 LATIN AMERICA: RECESSION IMPACT
                    TABLE 177 LATIN AMERICA: HOSTED PBX MARKET, BY COUNTRY, 2017–2022 (USD MILLION)
                    TABLE 178 LATIN AMERICA: MARKET, BY COUNTRY, 2023–2028 (USD MILLION)
                    TABLE 179 LATIN AMERICA: MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                    TABLE 180 LATIN AMERICA: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                    TABLE 181 LATIN AMERICA: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                    TABLE 182 LATIN AMERICA: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                    TABLE 183 LATIN AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2017–2022 (USD MILLION)
                    TABLE 184 LATIN AMERICA: MARKET, BY PROFESSIONAL SERVICE,  2023–2028 (USD MILLION)
                    TABLE 185 LATIN AMERICA: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                    TABLE 186 LATIN AMERICA: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                    TABLE 187 LATIN AMERICA: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                    TABLE 188 LATIN AMERICA: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.6.3 BRAZIL
                    9.6.3.1 Rising spending on IT & telecommunications sector and focus on ‘National Strategy for Connected Schools’ to drive market
                               TABLE 189 BRAZIL: HOSTED PBX MARKET, BY OFFERING, 2017–2022 (USD MILLION)
                               TABLE 190 BRAZIL: MARKET, BY OFFERING, 2023–2028 (USD MILLION)
                               TABLE 191 BRAZIL: MARKET, BY SERVICE, 2017–2022 (USD MILLION)
                               TABLE 192 BRAZIL: MARKET, BY SERVICE, 2023–2028 (USD MILLION)
                               TABLE 193 BRAZIL: MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)
                               TABLE 194 BRAZIL: MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)
                               TABLE 195 BRAZIL: MARKET, BY APPLICATION, 2017–2022 (USD MILLION)
                               TABLE 196 BRAZIL: MARKET, BY APPLICATION, 2023–2028 (USD MILLION)
                               TABLE 197 BRAZIL: MARKET, BY VERTICAL, 2017–2022 (USD MILLION)
                               TABLE 198 BRAZIL: MARKET, BY VERTICAL, 2023–2028 (USD MILLION)
           9.6.4 MEXICO
                    9.6.4.1 Improved connectivity and government’s collaboration with major players to fuel demand for MARKET
           9.6.5 REST OF LATIN AMERICA
10 COMPETITIVE LANDSCAPE (Page No. - 185)
     10.1 INTRODUCTION 
     10.2 KEY PLAYER STRATEGIES/RIGHT TO WIN 
             10.2.1 OVERVIEW OF STRATEGIES ADOPTED BY KEY HOSTED PBX PROVIDERS
     10.3 REVENUE ANALYSIS 
               FIGURE 31 HISTORICAL REVENUE ANALYSIS OF KEY PLAYERS, 2020–2022 (USD BILLION)
     10.4 MARKET SHARE ANALYSIS 
               FIGURE 32 MARKET SHARE ANALYSIS, 2022
               TABLE 199 HOSTED PBX MARKET: DEGREE OF COMPETITION
     10.5 COMPANY EVALUATION MATRIX 
             10.5.1 STARS
             10.5.2 EMERGING LEADERS
             10.5.3 PERVASIVE PLAYERS
             10.5.4 PARTICIPANTS
                       FIGURE 33 HOSTED PBX MARKET: COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2022
             10.5.5 COMPANY FOOTPRINT
                       TABLE 200 OVERALL COMPANY FOOTPRINT
                       TABLE 201 OFFERING FOOTPRINT
                       TABLE 202 APPLICATION FOOTPRINT
                       TABLE 203 REGION FOOTPRINT
     10.6 START-UP/SME EVALUATION MATRIX 
             10.6.1 PROGRESSIVE COMPANIES
             10.6.2 RESPONSIVE COMPANIES
             10.6.3 DYNAMIC COMPANIES
             10.6.4 STARTING BLOCKS
                       FIGURE 34 MARKET: COMPANY EVALUATION MATRIX FOR  START-UPS/SMES, 2022
             10.6.5 COMPETITIVE BENCHMARKING
                       TABLE 204 DETAILED LIST OF START-UPS/SMES
                       TABLE 205 COMPETITIVE BENCHMARKING OF START-UPS/SMES
                       TABLE 206 COMPETITIVE BENCHMARKING OF KEY PLAYERS
     10.7 COMPETITIVE SCENARIO AND TRENDS 
             10.7.1 PRODUCT LAUNCHES
                       TABLE 207 MARKET: PRODUCT LAUNCHES, JANUARY 2021–DECEMBER 2023
             10.7.2 DEALS
                       TABLE 208 HOSTED PBX MARKET: DEALS, JANUARY 2021–SEPTEMBER 2023
     10.8 HOSTED PBX PRODUCT BENCHMARKING 
             10.8.1 PROMINENT HOSTED PBX
                       TABLE 209 COMPARATIVE ANALYSIS OF PROMINENT HOSTED PBX VENDORS
                       10.8.1.1 AT&T Office@Hand
                       10.8.1.2 RingCentral Cloud PBX Phone system
                       10.8.1.3 3CX Phone System
                       10.8.1.4 Nextiva Cloud PBX
     10.9 VALUATION AND FINANCIAL METRICS OF KEY HOSTED PBX PROVIDERS 
               FIGURE 35 VALUATION AND FINANCIAL METRICS OF KEY HOSTED PBX VENDORS
11 COMPANY PROFILES (Page No. - 202)
(Business overview, Products/Services/Solutions offered, Recent Developments, MNM view)*
     11.1 KEY PLAYERS 
             11.1.1 AT&T INC
                       TABLE 210 AT&T INC: COMPANY OVERVIEW
                       FIGURE 36 AT&T INC: COMPANY SNAPSHOT
                       TABLE 211 AT&T INC: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 212 AT&T INC: DEALS
             11.1.2 VERIZON COMMUNICATIONS INC.
                       TABLE 213 VERIZON COMMUNICATIONS INC.: COMPANY OVERVIEW
                       FIGURE 37 VERIZON COMMUNICATIONS INC.: COMPANY SNAPSHOT
                       TABLE 214 VERIZON COMMUNICATIONS INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 215 VERIZON COMMUNICATIONS INC.: DEALS
             11.1.3 CISCO SYSTEMS INC
                       TABLE 216 CISCO SYSTEMS INC: COMPANY OVERVIEW
                       FIGURE 38 CISCO SYSTEMS INC: COMPANY SNAPSHOT
                       TABLE 217 CISCO SYSTEMS INC: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 218 CISCO SYSTEMS INC: PRODUCT LAUNCHES/UPDATES
                       TABLE 219 CISCO SYSTEMS INC: DEALS
             11.1.4 BT GROUP
                       TABLE 220 BT GROUP: COMPANY OVERVIEW
                       FIGURE 39 BT GROUP: COMPANY SNAPSHOT
                       TABLE 221 BT GROUP: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 222 BT GROUP: PRODUCT LAUNCHES/UPDATES
                       TABLE 223 BT GROUP: DEALS
             11.1.5 RINGCENTRAL, INC.
                       TABLE 224 RINGCENTRAL, INC.: COMPANY OVERVIEW
                       FIGURE 40 RINGCENTRAL, INC.: COMPANY SNAPSHOT
                       TABLE 225 RINGCENTRAL, INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 226 RINGCENTRAL, INC.: PRODUCT LAUNCHES/UPDATES
                       TABLE 227 RINGCENTRAL, INC.: DEALS
             11.1.6 COMCAST CORPORATION
                       TABLE 228 COMCAST CORPORATION: COMPANY OVERVIEW
                       FIGURE 41 COMCAST CORPORATION: COMPANY SNAPSHOT
                       TABLE 229 COMCAST CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 230 COMCAST CORPORATION: DEALS
             11.1.7 8X8, INC.
                       TABLE 231 8X8, INC.: COMPANY OVERVIEW
                       FIGURE 42 8X8, INC.: COMPANY SNAPSHOT
                       TABLE 232 8X8, INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 233 8X8, INC.: DEALS
             11.1.8 SANGOMA TECHNOLOGIES CORPORATION
                       TABLE 234 SANGOMA TECHNOLOGIES CORPORATION: COMPANY OVERVIEW
                       FIGURE 43 SANGOMA TECHNOLOGIES CORPORATION: COMPANY SNAPSHOT
                       TABLE 235 SANGOMA TECHNOLOGIES CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 236 SANGOMA TECHNOLOGIES CORPORATION: DEALS
             11.1.9 LUMEN TECHNOLOGIES
                       TABLE 237 LUMEN TECHNOLOGIES: COMPANY OVERVIEW
                       FIGURE 44 LUMEN TECHNOLOGIES: COMPANY SNAPSHOT
                       TABLE 238 LUMEN TECHNOLOGIES: PRODUCTS/SOLUTIONS/SERVICES OFFERED
                       TABLE 239 LUMEN TECHNOLOGIES: DEALS
             11.1.10 NEXTIVA, INC.
             11.1.11 FUSION CONNECT, INC.
             11.1.12 AVAYA
             11.1.13 MITEL NETWORKS CORPORATION
             11.1.14 TPX COMMUNICATIONS
             11.1.15 TELESYSTEM
     11.2 START-UPS/SMES 
             11.2.1 OZONETEL COMMUNICATIONS
             11.2.2 LINGO TELECOM, LLC
             11.2.3 ONECONNECT
             11.2.4 INTERGLOBE COMMUNICATIONS, INC.
             11.2.5 CLOUDTALK
             11.2.6 DATAVO
             11.2.7 NEXGE TECHNOLOGIES
             11.2.8 NOVOLINK COMMUNICATIONS, INC.
             11.2.9 3CX
             11.2.10 ASTRAQOM
*Details on Business overview, Products/Services/Solutions offered, Recent Developments, MNM view might not be captured in case of unlisted companies.
12 ADJACENT MARKETS (Page No. - 247)
     12.1 INTRODUCTION TO ADJACENT MARKETS 
             12.1.1 UNIFIED COMMUNICATION AND COLLABORATION MARKET
                       12.1.1.1 Market definition
                       12.1.1.2 Market overview
                       12.1.1.3 Unified Communication and Collaboration market, by component
                                   TABLE 240 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT,  2017–2021 (USD MILLION)
                                   TABLE 241 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT,  2022–2027 (USD MILLION)
                                   TABLE 242 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE,  2017–2021 (USD MILLION)
                                   TABLE 243 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE,  2022–2027 (USD MILLION)
                                   TABLE 244 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE,  2017–2021 (USD MILLION)
                                   TABLE 245 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE,  2022–2027 (USD MILLION)
                       12.1.1.4 Unified Communication and Collaboration market, by deployment mode
                                   TABLE 246 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION)
                                   TABLE 247 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION)
                       12.1.1.5 Unified Communication and Collaboration market, by vertical
                                   TABLE 248 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL,  2017–2021 (USD MILLION)
                                   TABLE 249 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL,  2022–2027 (USD MILLION)
                       12.1.1.6 Unified Communication and Collaboration market, by region
                                   TABLE 250 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION,  2017–2021 (USD MILLION)
                                   TABLE 251 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION,  2022–2027 (USD MILLION)
             12.1.2 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET
                       12.1.2.1 Market overview
                       12.1.2.2 Communication platform-as-a-service market, by component
                                   TABLE 252 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY COMPONENT,  2018–2021 (USD MILLION)
                                   TABLE 253 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY COMPONENT,  2022–2027 (USD MILLION)
                                   TABLE 254 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY SERVICE,  2018–2021 (USD MILLION)
                                   TABLE 255 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY SERVICE,  2022–2027 (USD MILLION)
                       12.1.2.3 Communication platform-as-a-service market, by vertical
                                   TABLE 256 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY VERTICAL,  2018–2021 (USD MILLION)
                                   TABLE 257 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY VERTICAL,  2022–2027 (USD MILLION)
                       12.1.2.4 Communication platform-as-a-service market, by region
                                   TABLE 258 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY REGION,  2018–2021 (USD MILLION)
                                   TABLE 259 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY REGION,  2022–2027 (USD MILLION)
13 APPENDIX (Page No. - 256)
     13.1 DISCUSSION GUIDE 
     13.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 
     13.3 CUSTOMIZATION OPTIONS 
     13.4 RELATED REPORTS 
     13.5 AUTHOR DETAILS 


10.6 START-UP/SME EVALUATION MATRIX 193
10.6.1 PROGRESSIVE COMPANIES 193
10.6.2 RESPONSIVE COMPANIES 193
10.6.3 DYNAMIC COMPANIES 193
10.6.4 STARTING BLOCKS 193
FIGURE 34 HOSTED PBX MARKET: COMPANY EVALUATION MATRIX FOR START-UPS/SMES, 2022 194
10.6.5 COMPETITIVE BENCHMARKING 195
TABLE 204 DETAILED LIST OF START-UPS/SMES 195
TABLE 205 COMPETITIVE BENCHMARKING OF START-UPS/SMES 196
TABLE 206 COMPETITIVE BENCHMARKING OF KEY PLAYERS 196
10.7 COMPETITIVE SCENARIO AND TRENDS 197
10.7.1 PRODUCT LAUNCHES 197
TABLE 207 HOSTED PBX MARKET: PRODUCT LAUNCHES, JANUARY 2021–DECEMBER 2023 197
10.7.2 DEALS 198
TABLE 208 HOSTED PBX MARKET: DEALS, JANUARY 2021–SEPTEMBER 2023 198
10.8 HOSTED PBX PRODUCT BENCHMARKING 200
10.8.1 PROMINENT HOSTED PBX 200
TABLE 209 COMPARATIVE ANALYSIS OF PROMINENT HOSTED PBX VENDORS 200
10.8.1.1 AT&T Office@Hand 201
10.8.1.2 RingCentral Cloud PBX Phone system 201
10.8.1.3 3CX Phone System 201
10.8.1.4 Nextiva Cloud PBX 201
10.9 VALUATION AND FINANCIAL METRICS OF KEY HOSTED PBX PROVIDERS 201
FIGURE 35 VALUATION AND FINANCIAL METRICS OF KEY HOSTED PBX VENDORS 201
?
11 COMPANY PROFILES 202
(Business overview, Products/Services/Solutions offered, Recent Developments, MNM view)*
11.1 KEY PLAYERS 202
11.1.1 AT&T INC 202
TABLE 210 AT&T INC: COMPANY OVERVIEW 202
FIGURE 36 AT&T INC: COMPANY SNAPSHOT 203
TABLE 211 AT&T INC: PRODUCTS/SOLUTIONS/SERVICES OFFERED 203
TABLE 212 AT&T INC: DEALS 204
11.1.2 VERIZON COMMUNICATIONS INC. 205
TABLE 213 VERIZON COMMUNICATIONS INC.: COMPANY OVERVIEW 205
FIGURE 37 VERIZON COMMUNICATIONS INC.: COMPANY SNAPSHOT 206
TABLE 214 VERIZON COMMUNICATIONS INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED 206
TABLE 215 VERIZON COMMUNICATIONS INC.: DEALS 206
11.1.3 CISCO SYSTEMS INC 208
TABLE 216 CISCO SYSTEMS INC: COMPANY OVERVIEW 208
FIGURE 38 CISCO SYSTEMS INC: COMPANY SNAPSHOT 209
TABLE 217 CISCO SYSTEMS INC: PRODUCTS/SOLUTIONS/SERVICES OFFERED 209
TABLE 218 CISCO SYSTEMS INC: PRODUCT LAUNCHES/UPDATES 210
TABLE 219 CISCO SYSTEMS INC: DEALS 210
11.1.4 BT GROUP 212
TABLE 220 BT GROUP: COMPANY OVERVIEW 212
FIGURE 39 BT GROUP: COMPANY SNAPSHOT 213
TABLE 221 BT GROUP: PRODUCTS/SOLUTIONS/SERVICES OFFERED 213
TABLE 222 BT GROUP: PRODUCT LAUNCHES/UPDATES 214
TABLE 223 BT GROUP: DEALS 214
11.1.5 RINGCENTRAL, INC. 215
TABLE 224 RINGCENTRAL, INC.: COMPANY OVERVIEW 215
FIGURE 40 RINGCENTRAL, INC.: COMPANY SNAPSHOT 215
TABLE 225 RINGCENTRAL, INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED 216
TABLE 226 RINGCENTRAL, INC.: PRODUCT LAUNCHES/UPDATES 216
TABLE 227 RINGCENTRAL, INC.: DEALS 217
11.1.6 COMCAST CORPORATION 219
TABLE 228 COMCAST CORPORATION: COMPANY OVERVIEW 219
FIGURE 41 COMCAST CORPORATION: COMPANY SNAPSHOT 220
TABLE 229 COMCAST CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED 220
TABLE 230 COMCAST CORPORATION: DEALS 221
11.1.7 8X8, INC. 222
TABLE 231 8X8, INC.: COMPANY OVERVIEW 222
FIGURE 42 8X8, INC.: COMPANY SNAPSHOT 223
TABLE 232 8X8, INC.: PRODUCTS/SOLUTIONS/SERVICES OFFERED 223
TABLE 233 8X8, INC.: DEALS 224
11.1.8 SANGOMA TECHNOLOGIES CORPORATION 225
TABLE 234 SANGOMA TECHNOLOGIES CORPORATION: COMPANY OVERVIEW 225
FIGURE 43 SANGOMA TECHNOLOGIES CORPORATION: COMPANY SNAPSHOT 226
TABLE 235 SANGOMA TECHNOLOGIES CORPORATION: PRODUCTS/SOLUTIONS/SERVICES OFFERED 226
TABLE 236 SANGOMA TECHNOLOGIES CORPORATION: DEALS 227
11.1.9 LUMEN TECHNOLOGIES 228
TABLE 237 LUMEN TECHNOLOGIES: COMPANY OVERVIEW 228
FIGURE 44 LUMEN TECHNOLOGIES: COMPANY SNAPSHOT 228
TABLE 238 LUMEN TECHNOLOGIES: PRODUCTS/SOLUTIONS/SERVICES OFFERED 229
TABLE 239 LUMEN TECHNOLOGIES: DEALS 230
11.1.10 NEXTIVA, INC. 231
11.1.11 FUSION CONNECT, INC. 232
11.1.12 AVAYA 233
11.1.13 MITEL NETWORKS CORPORATION 234
11.1.14 TPX COMMUNICATIONS 235
11.1.15 TELESYSTEM 236
11.2 START-UPS/SMES 237
11.2.1 OZONETEL COMMUNICATIONS 237
11.2.2 LINGO TELECOM, LLC 238
11.2.3 ONECONNECT 239
11.2.4 INTERGLOBE COMMUNICATIONS, INC. 240
11.2.5 CLOUDTALK 241
11.2.6 DATAVO 242
11.2.7 NEXGE TECHNOLOGIES 243
11.2.8 NOVOLINK COMMUNICATIONS, INC. 244
11.2.9 3CX 245
11.2.10 ASTRAQOM 246
*Details on Business overview, Products/Services/Solutions offered, Recent Developments, MNM view might not be captured in case of unlisted companies.
12 ADJACENT MARKETS 247
12.1 INTRODUCTION TO ADJACENT MARKETS 247
12.1.1 UNIFIED COMMUNICATION AND COLLABORATION MARKET 247
12.1.1.1 Market definition 247
12.1.1.2 Market overview 247
12.1.1.3 Unified Communication and Collaboration market, by component 247
TABLE 240 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 248
TABLE 241 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 248
?
TABLE 242 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2017–2021 (USD MILLION) 248
TABLE 243 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY TYPE, 2022–2027 (USD MILLION) 248
TABLE 244 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2017–2021 (USD MILLION) 249
TABLE 245 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY SERVICE, 2022–2027 (USD MILLION) 249
12.1.1.4 Unified Communication and Collaboration market, by deployment mode 249
TABLE 246 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 249
TABLE 247 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 250
12.1.1.5 Unified Communication and Collaboration market, by vertical 250
TABLE 248 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 250
TABLE 249 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 251
12.1.1.6 Unified Communication and Collaboration market, by region 251
TABLE 250 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2017–2021 (USD MILLION) 251
TABLE 251 UNIFIED COMMUNICATION AND COLLABORATION MARKET, BY REGION, 2022–2027 (USD MILLION) 252
12.1.2 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET 252
12.1.2.1 Market overview 252
12.1.2.2 Communication platform-as-a-service market, by component 252
TABLE 252 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY COMPONENT, 2018–2021 (USD MILLION) 253
TABLE 253 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 253
TABLE 254 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY SERVICE, 2018–2021 (USD MILLION) 253
TABLE 255 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY SERVICE, 2022–2027 (USD MILLION) 253
12.1.2.3 Communication platform-as-a-service market, by vertical 254
TABLE 256 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY VERTICAL, 2018–2021 (USD MILLION) 254
TABLE 257 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 254
12.1.2.4 Communication platform-as-a-service market, by region 255
TABLE 258 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY REGION, 2018–2021 (USD MILLION) 255
TABLE 259 COMMUNICATION PLATFORM-AS-A-SERVICE MARKET, BY REGION, 2022–2027 (USD MILLION) 255
?
13 APPENDIX 256
13.1 DISCUSSION GUIDE 256
13.2 KNOWLEDGESTORE: MARKETSANDMARKETS? SUBSCRIPTION PORTAL 259
13.3 CUSTOMIZATION OPTIONS 261
13.4 RELATED REPORTS 261
13.5 AUTHOR DETAILS 262