Table of Content

 1. Executive Summary

     
    Executive Summary
        Key Findings
        Trend 1—CRM Engagement Models in the Auto Industry
        Trend 1—CRM-integrated DMS Solutions to Intensify Competition
        Trend 2—CRM Features and Package Analysis
        Trend 3—Cloud-based CRM and Adoption Rate Analysis
        Trend 4—Advanced Features Adoption Level and Dealer Benefits
        Automotive CRM—2017 Vs 2025

 2. Research Scope, Objectives, Background, and Methodology

     
    Research Scope, Objectives, Background, and Methodology
        Research Scope
        Research Aims and Objectives
        Key Questions this Study will Answer
        Research Background
        Research Methodology

 3. Automotive CRM—Core and Advanced Features Analysis

     
    Automotive CRM—Core and Advanced Features Analysis
        Automotive CRM—Global Competitive Landscape
        Automotive CRM—Key Features
        Automotive CRM—Key Challenges and Future Features Analysis
        Emerging Trends of Automotive CRM

 4. Dealership Analysis and Regional Market Outlook—The United States and Europe

     
    Dealership Analysis and Regional Market Outlook—The United States and Europe
        Ecosystem Participants—The United States
        Light Vehicle Dealerships Analysis—The United States
        Ecosystem Participants—Europe
        Light Vehicle Dealerships Analysis—Europe

 5. Automotive CRM—Business Models, Pricing, and Deployment Models

     
    Automotive CRM—Business Models, Pricing, and Deployment Models
        Automotive CRM Vendor Engagement Models
        Third-party CRM Vendors Vs DMS Vendors
        Integrating CRM into DMS—Business Model Analysis
        Automotive CRM—Business Model Analysis
        Automotive CRM—Participants Trends Analysis
        Automotive CRM—Participants Trends Analysis (continued)

 6. Automotive CRM—Vendor Profiles

     
    Automotive CRM—Vendor Profiles
        Automotive CRM Vendors—Feature Analysis
        DealerSocket
        VinSolutions
        Oplogic
        DealerPeak CRM
        ProMax
        Selly Automotive
        AutoLoop

 7. Growth Opportunity Analysis

     
    Growth Opportunity Analysis
        Automotive CRM Companies
        Automotive CRM Growth Opportunities
        Strategic Imperatives for Success and Growth—Automotive CRM

 8. Key Conclusions and Future Outlook

     
    Key Conclusions and Future Outlook
        Key Conclusions and Future Outlook
        The Last Word—3 Big Predictions
        Legal Disclaimer

 9. Appendix

     
    Appendix
        Abbreviations and Acronyms Used
        Market Engineering Methodology
        List of Exhibits
        List of Exhibits (continued)