Voice banking is a term used for performing banking transactions or professional banking consultations via a remote voice connection. Voice banking is a type of communication between a bank employee and a customer using voice call. In addition, customers may communicate with their bank through voice banking while at home by utilizing a laptop, tablet, or smartphone. It connects a client with a banker or financial counselor via live voice call.
There is an increase in the demand for voice banking service due to personalized services to customers. Personalization in banking is about delivering a valuable service or product to a customer based on personal experiences and historical customer data. In addition, growth in digital banking services and reduction in bank visit by customers are driving the growth of the market. However, regulatory complications of voice banking and security and privacy concerns have emerged as key industry problems. On the contrary, growing usage of Artificial Intelligence in voice banking is projected to remain opportunistic for the voice banking market growth.
The voice banking market is segmented on the basis of component, deployment mode, and application. By component, it is categorized into solution and services. By deployment mode, it is bifurcated into on-premise and cloud. By technology, it is classified into machine learning, deep learning, natural language processing and others. By application, it is divided into banks, NBFCs, credit union, and others. By region, it is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The report analyzes the profiles of key players operating in the Voice banking market such as Acapela Group, Axis Bank, BankBuddy, Central 1 Credit Union, DBS Bank, Emirates NBD Bank, HSBC, IndusInd Bank, NatWest Group and U.S. Bank. These players have adopted various strategies to increase their market penetration and strengthen their position in the voice banking market share.

KEY BENEFITS FOR STAKEHOLDERS
-The study provides in-depth analysis of the global voice banking market along with the current & future trends to illustrate the imminent investment pockets.
-Information about key drivers, restrains, & opportunities and their impact analysis on the global voice banking market size are provided in the report.
-Porter’s five forces analysis illustrates the potency of buyers and suppliers operating in the industry.
-The quantitative analysis of the global voice banking market from 2022 to 2031 is provided to determine the market potential.

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Possible Customization with this report (with additional cost and timeline, please talk to the sales executive to know more)
- Investment Opportunities
- Market share analysis of players by products/segments
- Regulatory Guidelines
- Additional company profiles with specific to client’s interest
- Additional country or region analysis- market size and forecast
- Expanded list for Company Profiles
- Key player details (including location, contact details, supplier/vendor network etc. in excel format)
- Market share analysis of players at global/region/country level
- SWOT Analysis

KEY MARKET SEGMENTS

By Application
- Banks
- NBFCs
- Credit Unions
- Others
By Component
- Solution
- Services
By Deployment Mode
- On-Premise
- Cloud

By Technology
- Machine Learning
- Deep Learning
- Natural Language Processing
- Others

By Region
- North America
- U.S.
- Canada
- Europe
- UK
- Germany
- France
- Italy
- Spain
- Rest of Europe
- Asia-Pacific
- China
- Japan
- India
- Australia
- South Korea
- Rest of Asia-Pacific
- LAMEA
- Latin America
- Middle East
- Africa
- Key Market Players
- U.S. Bank
- Axis Bank
- HSBC
- Emirates NBD Bank
- IndusInd Bank
- NatWest Group
- BankBuddy
- Central 1 Credit Union
- DBS Bank
- Acapela Group