Friday 1 May 2015, Amsterdam
The report recognizes the following companies as the key players in the Global Healthcare BPO Market: Accenture Plc, Cognizant Technology Solutions, Genpact Ltd, IBM Corp., Tata Consultancy Services Limited (TCS), Wipro Corp. and Xerox Corporation
Other Prominent Vendors in the market are: 3i infotech, Acclaris, Accretive Health, ACS, Acura, Aditya Birla Minacs, Aegis, Allscripts Healthcare Solutions, Allsec Technologies, Aon, Capgemini, CGI, Convergys, CSC, Dell, Dynamic Healthcare Systems, EXL, Firstsource, HCL Technologies, Hexaware, Hinduja Global Solutions, HP, Igate, IMS Health, Infosys , iProjects, McKesson, Medusind Solutions, Minacs, Mphasis, NCO Financial Systems, Promantra, Serco Global Services, Siemens Healthcare, Sourcehov, SUN Knowledge, Sutherland Global, Tech Mahindra, Teleperformance, Teletech, ThinkHealth Services, TMG Health and WNS
The report said: “Increased adoption of cloud technology is one of the key trends upcoming in this market. Cloud-based BPO in the Healthcare sector is revolutionizing the mode of outsourcing business processes. Cloud-based BPO enables healthcare business processes such as payroll, finance and accounting, contact centers, and specialized HR solutions.”
According to the report, the Global Healthcare BPO market is primarily driven by the increased need for cost-effective operations. Many global healthcare organizations have started to outsource their business functions because of the upsurge in healthcare expenditures, expansion strategies requiring more infrastructure, capital investment, and increase in labor costs. Outsourcing functions enable healthcare firms to cut costs.
Further, the report states that issues pertaining to data security and privacy when outsourcing business processes to BPO service providers is the major challenge in this market. As data related to healthcare institutions and payers are confidential and sensitive in nature, there is a rising threat of data theft and private information intrusion.
The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market and vendor landscape in addition to a SWOT analysis of the key vendors.