COVID-19 update included
The content of this report will be updated with the latest scenarios based on the global COVID-19 Pandemic


Summary

HDFC Bank offers personal and corporate banking, private and investment banking, and other financial solutions to individuals, MSMEs, government and agriculture sectors, financial institutions and trusts, and non-resident Indians. It has overseas branches in Bahrain, Hong Kong, and the UAE, as well as representative offices in the UAE and Kenya. HDFC is headquartered in Mumbai, India.

HDFC launched its Center of Digital Excellence (CODE) in 2017 to achieve digital transformation across the bank, harness the technology and digital ecosystem in India and abroad, and offer innovative solutions to customers. The purpose of CODE is to equip the bank’s employees with the resources and skills needed to create digital solutions and build a digital-driven organizational structure.

Launched in 2016, HDFC Bank’s SmartUp initiative supports innovative startups by providing solutions such as smart financial tools, advisory services, and technology to assist them in achieving their business goals.

Launched in 2016, HDFC’s annual Digital Innovation Summit encourages innovation in the fintech space. This includes a particular focus on payments, analytics, social banking, AI, automation, machine learning, cybersecurity, virtual reality, and blockchain.

Launched in 2019, HDFC Bank’s API Banking Summit provides open banking API services, enabling third-party developers to build innovative solutions by connecting with banking systems.

This report explores HDFC’s digital transformation strategies. It provides extensive insight into its technology initiatives, covering partnerships, product launches, and investments. In addition, the report includes details of the company’s estimated ICT budget for 2020.


Scope

  • HDFC launched its Go Digital initiative in 2014 to advance its digital banking agenda, drive digital transactions, and enhance customer experience. The bank has also launched several digital solutions in recent years, including an updated NetBanking portal and mobile banking app, a 30-minute biometric-enabled and paper-free auto loan service, a 10-second instant personal loan service, the PayZapp digital wallet, and an IRA robotic assistant.
  • HDFC launched CODE in 2017 to develop knowledge on digital product development, user experience, digital marketing, data science, and other emerging areas. In addition, the bank has been training its employees to make them more aware of the digital banking ecosystem.
  • The bank captures huge volumes of data and information throughout the entire customer journey across its digital service platforms. It analyzes this data to derive key business insights, while applying analytics to track and analyze customers’ credit history, extend pre-approved loans accordingly, and control money laundering by identifying suspicious transactions.
  • HDFC partnered with Cisco to upgrade its back-end infrastructure with the latter’s network solutions and support its overall digital transformation.
  • It is utilizing AI for processes such as risk management, portfolio management, marketing, hiring, and employee onboarding.




Reasons To Buy

  • Gain insights into HDFC’s fintech operations.
  • Gain insights into its fintech strategies and innovation initiatives.
  • Gain insights into its technology themes under focus.
  • Gain insights into its various product launches, partnerships, and investment strategies.