Integration of Artificial Intelligence (AI) with analytics tools drive the citizen services AI market
The global citizen services AI market size is expected to grow from USD 1.5 billion in 2019 to USD 9.7 billion by 2024, at a Compound Annual Growth Rate (CAGR) of 46.3% during the forecast period. Increased automation and agility, the need for IT modernization in government departments, automation of manual processes to ease pressure and enhance citizen experience, and increased cost savings are the major growth factors for the citizen services AI market. However, citizen data being prone to cyber-attacks and lack of awareness among government agencies about new technologies may restrain the growth of the citizen services AI market.

Machine Learning (ML) helps government agencies to gain insights from large sets of citizen data
ML is an AI application that automates and improves the learning process of systems based on program/algorithm that can access data and use it to train itself with no human intervention. ML allows government agencies to deliver advanced, cost-effective, and better citizen services. The common applications of ML include advertising, computational finance, predictive maintenance in manufacturing, fraud detection, email spam filtering, text processing, network security threat detection, search recommendations, and video analysis.

Healthcare application segment to grow at the highest rate during the forecast period
Government agencies are keen on leveraging the use of AI for healthcare to control and diagnose diseases, and assist impaired citizens. Government organizations can also use AI to offer high quality healthcare services, and train doctors and nurses in complex procedures. Several companies offer a range of solutions including automation of medical diagnosis and medical tests, detection and screening of diseases, monitoring equipment, and predictive healthcare diagnosis and disease prevention. All these initiatives are expected to benefit the citizens and improve the experience for healthcare services.

Asia Pacific (APAC) to grow at the highest rate during the forecast period
APAC is expected to offer significant growth opportunities for citizen services AI vendors during the forecast period. Rapid advancements in emerging technologies, IT infrastructure services, and the Internet of Things (IoT) have led many organizations to adopt citizen services AI services. Governments, especially those in emerging economies, are undertaking massive technology transformation programs (in digital citizen identity, banking, transportation and social welfare) to increase the penetration of public initiatives across multiple bodies.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people.

The breakup of the profiles of the primary participants as follows:

  • By Company Type: Tier I: 20%, Tier II: 55%, and Tier III: 25%
  • By Designation: C-Level: 50%, D-Level: 25%, and Others: 25%
  • By Region: North America: 60%, Europe: 20%, APAC: 10%, Latin America: 5%, Middle East & Africa: 5%

The report profiles the following key vendors:
1. AWS (US)
2. Microsoft (US)
3. Accenture (US)
4. Alibaba (China)
5. IBM (US)
7. Intel (US)
8. Tencent (China)
9. Pegasystems (US)
10. Baidu (China)
11. ADDO AI (Singapore)

Research Coverage
The report segments the global citizen services AI market by application which has been further segmented into traffic and transportation management, healthcare, public safety, utilities, general services. The technology segment covers ML, Natural Language Processing (NLP), image processing, and face recognition. The report also provides market details in 5 major regions: North America, Europe, APAC, Middle East and Africa (MEA), and Latin America.

Key Benefits of Buying the Report
The report will help the market leaders/new entrants in the citizen services AI market with information on the closest approximations of the revenue numbers for the overall citizen services AI market and the subsegments. The report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.