This report contains a product-by-product market size and forecast for spend on services, including hardware maintenance, software maintenance, custom software, IT outsourcing, managed communications, IT consultancy, training, and systems integration within UK defense.


The scope of services markets covered  is as follows:

  • Hardware maintenance
    - Also includes support but first-line helpdesk for end users is only included here if dedicated exclusively to specific hardware.

  • Software maintenance
    - Includes upgrades, patches and support but first-line helpdesk for end users is only included here if dedicated exclusively to specific software.

  • Custom software
    - Includes software development and tweaks/templates for off-the-shelf applications. Investment in open source software is included here.

  • IT outsourcing
    - A significant category that covers all outsourced provision of IT including desktop, hosting, and data centres and helpdesk.

  • Managed communications
    - This includes managed voice, data and mobile communications services attached to an SLA that requires the management and hosting of the majority of the service stack by an external provider. Simple calls and lines services are excluded.

  • IT consultancy
    - This category includes all professional services to ICT managers that are not covered by other services category. It also includes contract or temporary staff whom either the customer or the supplier prefer to identify as consultants.

  • Training
    - This applies to the training of ICT staff in ICT technologies and the training of non-technical staff in ICT applications, rather than the training of ICT staff in non-technical skills.

  • Systems integration
    - Contracted IT projects or programmes relates specifically to the deployment, configuration and roll out of one or more applications and associated infrastructure within an enterprise.

Reasons To Buy

We've assessed the impact of austerity and the coalition government's diminished appetite for reform, and mapped out the implications of structural and political change. We've assessed the impact of a weak recovery and a double-dip recession to reforecast ICT spend to 2017. A team of eleven analysts have calculated the ICT spend for every organization in this report's scope and aggregated this to provide an invaluable guide to the market.

Key Highlights

CAGR for services market in defense sector is 0.76%