Increasing dependence of enterprises on IT infrastructure to improve their business productivity is expected to drive the overall growth of the managed service market
The global managed service market is expected to grow from USD 180.5 billion in 2018 to USD 282.0 billion by 2023, at a Compound Annual Growth Rate (CAGR) of 9.3% during the forecast period. The manages services size is driven by various factors, such as the increasing dependence of organizations on IT assets to enhance their business productivity and the need for specialized managed service providers who can offer cost-effective managed services. However, the increasing number of compliances and regulations among different regions can hinder the growth of the market.

The managed encryption segment is expected to grow at the highest CAGR during the forecast period
In recent years, the importance of information security has grown many folds. The rising number of cybercrimes are challenging organizations to upkeep data security, and growing threat landscapes have made it difficult for organizations to manage security considerations by themselves. To combat with these situations, organizations are taking the help of managed service providers who can provide advanced information protection measures against frauds and security breaches.

The telecom and IT vertical is expected to hold the largest market share during the forecast period
Telecom and IT companies are facing aggressive competition and continuously struggling to retain their existing customers. The increasing use of mobile data services and smartphones has put telecom and IT companies under the pressure to constantly innovate their service offerings and extend the scope of their business model. Huge amount of personal data managed on smartphones and the growing number of regulatory compliances are forcing the telecom and IT companies to adhere to these rules. Hence, enterprises from this vertical are turning toward managed service providers to secure their data and manage the associated risks.

Asia Pacific (APAC) is expected to record the highest growth rate during the forecast period
APAC is expected to grow at the highest CAGR during the forecast period, due to the increase in demand for cloud-based managed services. Growing economies in countries such as China, Australia and New Zealand, India, and Singapore provide huge opportunities for the adoption of the managed services across different industry verticals. Meanwhile, North America is projected to hold the largest market size during the forecast period.

In-depth interviews were conducted with Chief Executive Officers (CEOs), marketing directors, other innovation and technology directors, and executives from various key organizations operating in the managed services marketplace.

  • By company type: Tier 1 – 35%, Tier 2 – 45%, and Tier 3 – 20%
  • By designation: C-level – 35%, D-level – 25%, and Others – 40%
  • By region: North America – 40%, Europe – 30%, APAC – 20%, MEA – 5%, and Latin America – 5%

Major vendors offering managed services solutions across the globe include IBM (US), Fujitsu (Japan), Cisco (US), Accenture (Ireland), Atos (France), DXC (US), AT&T (US), Ericsson (Sweden), Cognizant (US), HCL (India), Infosys (India), Huawei (China), (India), Tech Mahindra (India), Capgemini (France), Dimension Data (South Africa), Wipro (India), Unisys (US), GTT Communications (US), Nokia Networks (Finland), Netmagic (India), Rackspace (US), Dataprise (US), Happiest Minds (India), and Cycops (India). The study includes an in-depth competitive analysis of these key players in the managed services market, with their company profiles, recent developments, and key market strategies.

Research coverage
The market study covers the managed services market size across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as service type, organization size, deployment type, vertical, and region. The study also includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key benefits of buying the report
The report will help the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall managed services market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.