COVID-19 update included
The content of this report will be updated with the latest scenarios based on the global COVID-19 Pandemic


Summary

"IT in Retail - Technology Priorities (2016/2017)", report presents the findings from a survey of 152 retailers regarding their ICT investment trends, ICT budgets allocations and core technology priorities. The report aims to provide end-user insight for ICT vendors and service providers when pitching their solutions to retailers.

Retailers will aim to address the following key challenges through IT in 2017: supply chain management efficiencies, offering a superior customer experience across channels, and gaining better insight from existing as well as new data sources.


Scope

  • The share of outsourced IT services is growing among retailers, however business-critical functions tend to remain in-house
  • Network virtualization, automated resource management and business insight are key areas for investment in 2017
  • Retailers show a strong preference for vendors that can demonstrate expertise in the retail sector and offer vertical-specific solutions or features rather than generic technology-based ones.




Reasons To Buy

  • Gain insight into key investment trends and budget priorities in retail. Through GlobalData’ survey, the report aims to provide a better insight to ICT vendors and service providers when pitching their solutions to retailers.