COVID-19 update included
The content of this report will be updated with the latest scenarios based on the global COVID-19 Pandemic

The rise in adoption of digitization, automation, analytics, and mobility, which are supported by integrated BPaaS platforms, is one of the major drivers for the growth of the Business Process as a Service (BPaaS) market
The BPaaS market size is estimated to grow from USD 1.62 billion in 2015 to USD 4.71 billion by 2020, at an estimated CAGR of 23.7% from 2015 to 2020. The growth in the Business Process as a Service (BPaaS) market is driven by factors, such as rise in adoption of cloud-based BPaaS technology and digitization, automation, analytics and mobility techniques which is supported by integrated BPaaS platforms.

Human Resources Business Process as a Service (BPaaS) expected to be the largest segment during the forecast period
Globalization of markets has led to changing business needs, thus increasing the complexities of various business processes. Business Process as a Service (BPaaS) is aimed at automating business processes in order to create a virtualized workplace and offer easy access to information technology resources. BPaaS solutions support organizations across various verticals to effectively create a network among employees, partners, distributors, and suppliers, among others in the business ecosphere and deliver high value process outcomes.

Human resource (HR) services are adopted across different industry verticals. The increasing adoption of HR utilities is to reduce costs, maximize operational efficiency, and focus on strategic initiatives. HR functions in any organization include recruitment and resourcing, workforce administration, compensation & benefits, performance & learning, and payroll of employees. HR BPaaS processes bring rapid transformation in HR related work activities with the goal of minimizing manual workload, providing better service, and drastically reducing costs.

In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with key individuals, C-level (60%), Director level (25%), and other executives (15%) in the Tier 1 (55%), Tier 2 (20%), and Tier 3 (25%) companies operational in the BPaaS market. The primary interviews were conducted worldwide covering regions of North America (20%), Europe (15%), APAC (10%), and RoW (30%).
The current trend in the BPaaS market is the increasing acceptance of technologies such as cloud computing, business analytics, social media platforms, and process automation software. These technologies contribute to cost reduction and efficient operations by restructuring the systems background, thereby regulating the technological environment on a unified, centralized platform. With this, new business process services are evolving, which will further integrate work with collaboration and automation via technology enablers and automation platforms. Some of the next generation technologies such as cloud, social tools, and analytics are effectively applied on business data to describe, predict, and improve business performance.

The key BPaaS vendors and service providers profiled in the report are as follows:
1. Accenture (U.S.)
2. Cognizant Technologies (U.S.)
3. Capgemini (Germany)
4. CSC (U.S.)
5. Fujitsu Limited (Japan)
6. Genpact (U.S.)
7. IBM (U.S.)
8. Oracle (U.S.)
9. SAP (Germany)
10. Wipro (India)

The report will help the market leaders/new entrants in this market in the following ways:
1. This report segments the Business Process as a Service (BPaaS) market comprehensively and provides the closest approximations of the revenue numbers for the overall market and the subsegments across the different solutions, verticals, service consumers, deployments, and regions.
2. The report helps stakeholders to understand the pulse of the market and provides them information on key market drivers, restraints, challenges, and opportunities.
3. This report will help stakeholders to better understand the competitor and gain more insights to better their position in the business. The competitive landscape section includes competitor ecosystem, newproduct develpoments, partnerships, and mergers & acquisitions.