List of Figures

FIGURE 1 GLOBAL BUSINESS PROCESS MANAGEMENT MARKET: RESEARCH DESIGN 22
FIGURE 2 BUSINESS PROCESS MANAGEMENT MARKET:
TOP-DOWN AND BOTTOM-UP APPROACHES 25
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: APPROACH 1 (SUPPLY SIDE) – REVENUE OF PRODUCTS/SOLUTIONS/SERVICES OF BUSINESS PROCESS MANAGEMENT MARKET 26
FIGURE 4 BUSINESS PROCESS MANAGEMENT MARKET SIZING METHODOLOGY:
APPROACH 2 – INDUSTRY LEVEL BOTTOM-UP 27
FIGURE 5 COMPETITIVE LEADERSHIP MAPPING: CRITERIA WEIGHTAGE 28
FIGURE 6 BUSINESS PROCESS MANAGEMENT MARKET SNAPSHOT, 2018–2025 31
FIGURE 7 SEGMENTS WITH HIGH GROWTH RATES DURING THE FORECAST PERIOD 32
FIGURE 8 PLATFORM SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD 33
FIGURE 9 LARGE ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE DURING THE FORECAST PERIOD 33
FIGURE 10 MANUFACTURING INDUSTRY TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 34
FIGURE 11 NORTH AMERICA TO HOLD THE HIGHEST MARKET SHARE DURING THE FORECAST PERIOD 34
FIGURE 12 ADVANCED BUSINESS PROCESS MANAGEMENT CAPABILITIES FOR DIGITAL WORKPLACE BY WELL-ESTABLISHED PLAYERS TO DRIVE THE BUSINESS PROCESS MANAGEMENT MARKET 36
FIGURE 13 SALES AND MARKETING SEGMENT TO ACCOUNT FOR THE HIGHEST MARKET SHARE DURING THE FORECAST PERIOD 36
FIGURE 14 ON-PREMISES SEGMENT TO ACCOUNT FOR A HIGHER MARKET SHARE DURING THE FORECAST PERIOD 37
FIGURE 15 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR A HIGHER MARKET SHARE DURING THE FORECAST PERIOD 37
FIGURE 16 MANUFACTURING INDUSTRY TO HOLD THE HIGHEST MARKET SHARE DURING THE FORECAST PERIOD 38
FIGURE 17 ASIA PACIFIC TO EMERGE AS THE BEST MARKET FOR INVESTMENT IN THE NEXT FIVE YEARS 38
FIGURE 18 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: BUSINESS PROCESS MANAGEMENT MARKET 39
FIGURE 19 SERVICES SEGMENT TO GROW AT A HIGHER RATE DURING THE FORECAST PERIOD 47
FIGURE 20 SALES AND MARKETING BUSINESS FUNCTION TO HOLD THE LARGEST MARKET SIZE IN 2020 53
FIGURE 21 ON-PREMISES DEPLOYMENT TYPE TO HOLD A LARGER MARKET SIZE 61
FIGURE 22 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 65
FIGURE 23 MANUFACTURING INDUSTRY TO REGISTER THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 70
FIGURE 24 NORTH AMERICA TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 79
FIGURE 25 NORTH AMERICA: MARKET SNAPSHOT 81
FIGURE 26 ASIA PACIFIC: MARKET SNAPSHOT 96
FIGURE 27 KEY DEVELOPMENTS BY THE LEADING PLAYERS IN THE BUSINESS PROCESS MANAGEMENT MARKET, 2017–2020 116
FIGURE 28 BUSINESS PROCESS MANAGEMENT MARKET (GLOBAL), COMPETITIVE LEADERSHIP MAPPING, 2020 121
FIGURE 29 PEGASYSTEMS: COMPANY SNAPSHOT 123
FIGURE 30 PEGASYSTEMS: SWOT ANALYSIS 126
FIGURE 31 APPIAN: COMPANY SNAPSHOT 128
FIGURE 32 APPIAN: SWOT ANALYSIS 131
FIGURE 33 IBM: COMPANY SNAPSHOT 133
FIGURE 34 IBM: SWOT ANALYSIS 135
FIGURE 35 ORACLE: COMPANY SNAPSHOT 137
FIGURE 36 ORACLE: SWOT ANALYSIS 140
FIGURE 37 SOFTWARE AG: COMPANY SNAPSHOT 142
FIGURE 38 SOFTWARE AG: SWOT ANALYSIS 144
FIGURE 39 OPENTEXT: COMPANY SNAPSHOT 149
FIGURE 40 GENPACT: COMPANY SNAPSHOT 152
FIGURE 41 NEWGEN SOFTWARE: COMPANY SNAPSHOT 155

 

List of Tables

TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2016–2019 21
TABLE 2 FACTOR ANALYSIS 29
TABLE 3 BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COMPONENT 2018–2025 (USD MILLION) 47
TABLE 4 PLATFORM: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 49
TABLE 5 SERVICES: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION 2018–2025 (USD MILLION) 50
TABLE 6 BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2018–2025 (USD MILLION) 53
TABLE 7 HUMAN RESOURCE MANAGEMENT: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 54
TABLE 8 PROCUREMENT AND SUPPLY CHAIN MANAGEMENT: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 55
TABLE 9 SALES AND MARKETING: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY REGION, 2018–2025 (USD MILLION) 56
TABLE 10 ACCOUNTING AND FINANCE: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 57
TABLE 11 CUSTOMER SERVICE SUPPORT: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 58
TABLE 12 OTHERS: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION 2018–2025 (USD MILLION) 59
TABLE 13 BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE 2020–2025 (USD MILLION) 61
TABLE 14 ON-PREMISES: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 62
TABLE 15 CLOUD: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION 2018–2025 (USD MILLION) 63
TABLE 16 BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 66
TABLE 17 LARGE ENTERPRISES: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY REGION, 2018–2025 (USD MILLION) 66
TABLE 18 SMALL AND MEDIUM-SIZED ENTERPRISES: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 67
TABLE 19 BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY INDUSTRY 2018–2025 (USD MILLION) 70
TABLE 20 BANKING, FINANCIAL SERVICES, AND INSURANCE: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 71
TABLE 21 INFORMATION TECHNOLOGY: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 72
TABLE 22 TELECOMMUNICATION: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY REGION, 2018–2025 (USD MILLION) 73
TABLE 23 RETAIL AND CONSUMER GOODS: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 74
TABLE 24 MANUFACTURING: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 75
TABLE 25 HEALTHCARE AND LIFE SCIENCES: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 76
TABLE 26 OTHER INDUSTRIES: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY REGION, 2018–2025 (USD MILLION) 77
TABLE 27 BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY REGION 2018–2025 (USD MILLION) 79
TABLE 28 NORTH AMERICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY COMPONENT, 2018–2025 (USD MILLION) 81
TABLE 29 NORTH AMERICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY BUSINESS FUNCTION, 2018–2025 (USD MILLION) 82
TABLE 30 NORTH AMERICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 82
TABLE 31 NORTH AMERICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY ORGANIZATION SIZE, 2016–2023 (USD MILLION) 82
TABLE 32 NORTH AMERICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY INDUSTRY, 2018–2025 (USD MILLION) 83
TABLE 33 NORTH AMERICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 83
TABLE 34 UNITED STATES: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY COMPONENT, 2018–2025 (USD MILLION) 84
TABLE 35 UNITED STATES: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 84
TABLE 36 UNITED STATES: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 85
TABLE 37 CANADA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 85
TABLE 38 CANADA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 86
TABLE 39 CANADA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 86
TABLE 40 EUROPE: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 87
TABLE 41 EUROPE: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2018–2025 (USD MILLION) 88
TABLE 42 EUROPE: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 88
TABLE 43 EUROPE: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 88
TABLE 44 EUROPE: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY INDUSTRY, 2018–2025 (USD MILLION) 89
TABLE 45 EUROPE: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COUNTRY 2018–2025 (USD MILLION) 89
TABLE 46 UNITED KINGDOM: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY COMPONENT, 2018–2025 (USD MILLION) 90
TABLE 47 UNITED KINGDOM: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 90
TABLE 48 UNITED KINGDOM: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 91
TABLE 49 GERMANY: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 91
TABLE 50 GERMANY: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 92
TABLE 51 GERMANY: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 92
TABLE 52 FRANCE: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 92
TABLE 53 FRANCE: BUSINESS PROCESS MANAGEMENT MARKET SIZE, DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 93
TABLE 54 FRANCE: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 93
TABLE 55 REST OF EUROPE: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY COMPONENT, 2018–2025 (USD MILLION) 94
TABLE 56 REST OF EUROPE: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 94
TABLE 57 REST OF EUROPE: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY ORGANIZATION SIZE, 2018–20235(USD MILLION) 95
TABLE 58 ASIA PACIFIC: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 96
TABLE 59 ASIA PACIFIC: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2018–2025 (USD MILLION) 97
TABLE 60 ASIA PACIFIC: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 97
TABLE 61 ASIA PACIFIC: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 98
TABLE 62 ASIA PACIFIC: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY INDUSTRY, 2018–2025 (USD MILLION) 98
TABLE 63 ASIA PACIFIC: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 99
TABLE 64 CHINA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 99
TABLE 65 CHINA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 100
TABLE 66 CHINA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 100
TABLE 67 JAPAN: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 100
TABLE 68 JAPAN: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 101
TABLE 69 JAPAN: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 101
TABLE 70 REST OF ASIA PACIFIC: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY COMPONENT, 2018–2025 (USD MILLION) 102
TABLE 71 REST OF ASIA PACIFIC: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 102
TABLE 72 REST OF ASIA PACIFIC: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 102
TABLE 73 MIDDLE EAST AND AFRICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY COMPONENT, 2018–2025 (USD MILLION) 103
TABLE 74 MIDDLE EAST AND AFRICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY BUSINESS FUNCTION, 2018–2025 (USD MILLION) 104
TABLE 75 MIDDLE EAST AND AFRICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 104
TABLE 76 MIDDLE EAST AND AFRICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 104
TABLE 77 MIDDLE EAST AND AFRICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY INDUSTRY, 2018–2025 (USD MILLION) 105
TABLE 78 MIDDLE EAST AND AFRICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY COUNTRY, 2018–2025 (USD MILLION) 105
TABLE 79 KINGDOM OF SAUDI ARABIA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 106
TABLE 80 KINGDOM OF SAUDI ARABIA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 106
TABLE 81 KINGDOM OF SAUDI ARABIA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 106
TABLE 82 UNITED ARAB EMIRATES: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY COMPONENT, 2018–2025 (USD MILLION) 107
TABLE 83 UNITED ARAB EMIRATES: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 107
TABLE 84 UNITED ARAB EMIRATES: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 108
TABLE 85 REST OF MIDDLE EAST AND AFRICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 108
TABLE 86 REST OF MIDDLE EAST AND AFRICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 109
TABLE 87 REST OF MIDDLE EAST AND AFRICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 109
TABLE 88 LATIN AMERICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY COMPONENT, 2018–2025 (USD MILLION) 110
TABLE 89 LATIN AMERICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2018–2025 (USD MILLION) 110
TABLE 90 LATIN AMERICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 110
TABLE 91 LATIN AMERICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY ORGANIZATION SIZE, 2018–2023 (USD MILLION) 111
TABLE 92 LATIN AMERICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY INDUSTRY, 2018–2025 (USD MILLION) 111
TABLE 93 LATIN AMERICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COUNTRY, 2018–2025 (USD MILLION) 112
TABLE 94 BRAZIL: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 112
TABLE 95 BRAZIL: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 113
TABLE 96 BRAZIL: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 113
TABLE 97 MEXICO: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY COMPONENT, 2018–2025 (USD MILLION) 113
TABLE 98 MEXICO: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 114
TABLE 99 MEXICO: BUSINESS PROCESS MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 114
TABLE 100 REST OF LATIN AMERICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY COMPONENT, 2018–2025 (USD MILLION) 115
TABLE 101 REST OF LATIN AMERICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY DEPLOYMENT TYPE, 2018–2025 (USD MILLION) 115
TABLE 102 REST OF LATIN AMERICA: BUSINESS PROCESS MANAGEMENT MARKET SIZE BY ORGANIZATION SIZE, 2018–2025 (USD MILLION) 115
TABLE 103 NEW PRODUCT/SOLUTION LAUNCHES AND PRODUCT ENHANCEMENTS 2018–2019 117
TABLE 104 BUSINESS EXPANSIONS, 2017–2019 118
TABLE 105 AGREEMENTS/PARTNERSHIPS/COLLABORATIONS, 2018–2020 118
TABLE 106 ACQUISITIONS, 2018–2020 119
TABLE 107 EVALUATION CRITERIA 120