Table of Content



1. Introduction
1.1 Scope of The Study
1.2 The Insight Partners Research Report Guidance

2. Key Takeaways

3. Europe Customer Care BPO Market Landscape
3.1 Market Overview
3.2 Market Segmentation
3.2.1 Europe Customer Care BPO Market – By Solution
3.2.2 Europe Customer Care BPO Market – By End User
3.2.3 Europe Customer Care BPO Market – By Geography
3.3 PEST Analysis
3.3.1 Europe – PEST Analysis
3.4 Ecosystem Analysis
3.5 Expert Opinion

4. Europe Customer Care BPO Market – Key Industry Dynamics
4.1 Key Market Drivers
4.1.1 Growing Focus Towards Enhanced Customer Satisfaction
4.1.2 Increasing Demand for Reducing Operational Cost and Improving the Efficiency
4.2 Key Market Restraints
4.2.1 Increasing Number of Cyber-Attacks and Loss of Client’s Sensitive Data
4.2.2 High Dependency on Telecommunication Sector
4.3 Key Market Opportunities
4.3.1 Advancements in Technologies to Improve the Customer Experience
4.4 Future Trends
4.4.1 Geographical Concentration of Delivery Centres
4.5 Impact Analysis of Drivers and Restraints

5. Europe Customer Care BPO –Market Analysis
5.1 Europe Customer Care BPO Market Overview
5.2 Europe Customer Care BPO Market Forecast and Analysis

6. Europe Customer Care BPO Market Analysis – By Solution
6.1 Overview
6.2 Europe Customer Care BPO Market Breakdown, By Solution, 2018 & 2027
6.3 Onshore Outsourcing
6.3.1 Overview
6.3.2 Onshore Outsourcing Market Forecasts and Analysis
6.4 offshore Outsourcing
6.4.1 Overview
6.4.2 offshore Outsourcing Market Forecasts and Analysis
6.5 Nearshore Outsourcing
6.5.1 Overview
6.5.2 Nearshore Outsourcing Market Forecasts and Analysis

7. Europe Customer Care BPO Market Analysis – By End-User
7.1 Overview
7.2 Europe Customer Care BPO Market Breakdown, By End-User, 2018 & 2027
7.3 BFSI
7.3.1 Overview
7.3.2 BFSI Market Forecasts and Analysis
7.4 IT & Telecommunication
7.4.1 Overview
7.4.2 IT & Telecommunication Market Forecasts and Analysis
7.5 Manufacturing, Retail & E-Commerce
7.5.1 Overview
7.5.2 Manufacturing, Retail & E-Commerce Market Forecasts and Analysis
7.6 Healthcare & Pharmaceutical
7.6.1 Overview
7.6.2 Healthcare & Pharmaceutical Market Forecasts and Analysis
7.7 Transport & Logistics
7.7.1 Overview
7.7.2 Transport & Logistics Market Forecasts and Analysis
7.8 Media & Communication
7.8.1 Overview
7.8.2 Media & Communication Market Forecasts and Analysis
7.9 Automotive
7.9.1 Overview
7.9.2 Automotive Market Forecasts and Analysis
7.10 Others
7.10.1 Overview
7.10.2 Others Market Forecasts and Analysis

8. Europe Customer Care BPO Market– Country Analysis
8.1 Overview
8.1.1 Europe Customer Care BPO Market Revenue and Forecasts to 2027 (US$ Bn)
8.1.2 Europe Customer care BPO Market Breakdown, by Key Countries
8.1.2.1 France Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.1.2.1.1 France Customer Care BPO Market Breakdown by Solution
8.1.2.1.2 France Customer Care BPO Market Breakdown by End-User
8.1.2.2 Germany Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.1.2.2.1 Germany Customer Care BPO Market Breakdown by Solution
8.1.2.2.2 Germany Customer Care BPO Market Breakdown by End-User
8.1.2.3 Italy Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.1.2.3.1 Italy Customer Care BPO Market Breakdown by Solution
8.1.2.3.2 Italy Customer Care BPO Market Breakdown by End-User
8.1.2.4 U.K. Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.1.2.4.1 UK Customer Care BPO Market Breakdown by Solution
8.1.2.4.2 U.K Customer Care BPO Market Breakdown by End-User
8.1.2.5 Russia Customer Care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.1.2.5.1 Russia Customer Care BPO Market Breakdown by Solution
8.1.2.5.2 Russia Customer Care BPO Market Breakdown by End-User
8.1.2.6 Rest of Europe Customer care BPO Market Revenue and Forecasts to 2027 (US$ BN)
8.1.2.6.1 Rest of Europe Customer Care BPO Market Breakdown by Solution
8.1.2.6.2 Rest of Europe Customer Care BPO Market Breakdown by End-User

9. Customer Care BPO Market - Industry Landscape
9.1 Market Initiative
9.2 Merger And Acquisition

10. Customer Care BPO Market – Company Profile
10.1 Alorica Inc.
10.1.1 Key Facts
10.1.2 Business Description
10.1.3 Products and Services
10.1.4 SWOT Analysis
10.1.5 Key Developments
10.2 Arvato AG
10.2.1 Key Facts
10.2.2 Business Description
10.2.3 Products and Services
10.2.4 Financial Overview
10.2.5 SWOT Analysis
10.2.6 Key Developments
10.3 Atento S.A.
10.3.1 Key Facts
10.3.2 Business Description
10.3.3 Products and Services
10.3.4 Financial Overview
10.3.5 SWOT Analysis
10.3.6 Key Developments
10.4 Comdata Group
10.4.1 Key Facts
10.4.2 Business Description
10.4.3 Products and Services
10.4.4 SWOT Analysis
10.4.5 Key Developments
10.5 Concentrix Corporation
10.5.1 Key Facts
10.5.2 Business Description
10.5.3 Products and Services
10.5.4 Financial Overview
10.5.5 SWOT Analysis
10.5.6 Key Developments
10.6 Sitel Group
10.6.1 Key Facts
10.6.2 Business Description
10.6.3 Products and Services
10.6.4 Financial Overview
10.6.5 SWOT Analysis
10.6.6 Key Developments
10.7 Sykes Enterprises, Incorporated
10.7.1 Key Facts
10.7.2 Business Description
10.7.3 Products and Services
10.7.4 Financial Overview
10.7.5 SWOT Analysis
10.7.6 Key Developments
10.8 Teletech Holdings
10.8.1 Key Facts
10.8.2 Business Description
10.8.3 Products and Services
10.8.4 Financial Overview
10.8.5 SWOT Analysis
10.8.6 Key Developments
10.9 Teleperformance SE
10.9.1 Key Facts
10.9.2 Business Description
10.9.3 Products and Services
10.9.4 Financial Overview
10.9.5 SWOT Analysis
10.9.6 Key Developments
10.10 Webhelp
10.10.1 Key Facts
10.10.2 Business Description
10.10.3 Products and Services
10.10.4 Financial Overview
10.10.5 SWOT Analysis
10.10.6 Key Developments

11. Appendix
11.1 About The Insight Partners
11.2 Glossary of Terms
11.3 Methodology
11.3.1 Coverage
11.3.2 Secondary Research
11.3.3 Primary Research




List of Figures


Figure 1. U.K Customer Care BPO Market, By Revenue, 2018 - 2027, US$ Bn
Figure 2. Europe Customer Care BPO Market – By End User, 2018 & 2027, (%)
Figure 3. Europe Customer Care BPO Market Segmentation
Figure 4. Europe Customer Care BPO Market Segmentation – By Country
Figure 5. Europe – PEST Analysis
Figure 6. Ecosystem Analysis
Figure 7. Expert Opinion
Figure 8. Europe Customer Care BPO Market Impact Analysis of Driver and Restraints
Figure 9. Europe Customer Care BPO Market Forecast and Analysis
Figure 10. Europe Customer Care BPO Market Breakdown, By Solution, 2018 & 2027 (%)
Figure 11. Europe Onshore Outsourcing Market Revenue and Forecasts to 2027 (US$ Bn)
Figure 12. Europe offshore Outsourcing Revenue and Forecasts to 2027 (US$ Bn)
Figure 13. Europe Nearshore Outsourcing Revenue and Forecasts to 2027 (US$ Bn)
Figure 14. Europe Customer Care BPO Market Breakdown, By End-User, 2018 & 2027 (%)
Figure 15. Europe BFSI Market Revenue and Forecasts to 2027 (US$ Mn)
Figure 16. Europe IT & Telecommunication Revenue and Forecasts to 2027 (US$ Mn)
Figure 17. Europe Manufacturing, Retail & E-Commerce Revenue and Forecasts to 2027 (US$ Mn)
Figure 18. Europe Healthcare & Pharmaceutical Revenue and Forecasts to 2027 (US$ Mn)
Figure 19. Europe Transport & Logistics Market Revenue and Forecasts to 2027 (US$ Mn)
Figure 20. Europe Media & Communication Revenue and Forecasts to 2027 (US$ Mn)
Figure 21. Europe Automotive Revenue and Forecasts to 2027 (US$ Mn)
Figure 22. Europe Others Revenue and Forecasts to 2027 (US$ Mn)
Figure 23. Europe Customer Care BPO Market Breakdown by Key Countries, 2018 & 2027(%)
Figure 24. France Customer Care BPO Market Revenue and Forecasts To 2027 (US$ Bn)
Figure 25. Germany Customer Care BPO Market Revenue and Forecasts To 2027 (US$ Bn)
Figure 26. Italy Customer Care BPO Market Revenue and Forecasts To 2027 (US$ Bn)
Figure 27. U.K. Customer Care BPO Market Revenue and Forecasts To 2027 (US$ Bn)
Figure 28. Russia Customer Care BPO Market Revenue and Forecasts To 2027 (US$ Bn)
Figure 29. Rest of Europe Customer Care BPO Market Revenue and Forecasts To 2027 (US$ Bn)



List of Tables


Table 1. Europe Customer Care BPO Market Revenue and Forecasts to 2027 (US$ Bn)
Table 2. Europe Customer Care BPO Market Revenue and Forecasts to 2027 – By Solution (Us$ Bn)
Table 3. Europe Customer Care BPO Market Revenue and Forecasts To 2027 – By End-User (US$ Mn)
Table 4. France Customer Care BPO Market Revenue and Forecasts To 2027 – By Solution (US$ Bn)
Table 5. France Customer Care BPO Market Revenue and Forecasts To 2027 – By End-User (US$ Bn)
Table 6. Germany Customer Care BPO Market Revenue and Forecasts To 2027 – By Solution (US$ Bn)
Table 7. Germany Customer Care BPO Market Revenue and Forecasts To 2027 – By End-User (US$ Bn)
Table 8. Italy Customer Care BPO Market Revenue and Forecasts To 2027 – By Solution (US$ Bn)
Table 9. Italy Customer Care BPO Market Revenue and Forecasts To 2027 – By End-User (US$ Bn)
Table 10. UK Customer Care BPO Market Revenue and Forecasts To 2027 – By Solution (US$ Bn)
Table 11. U.K Customer Care BPO Market Revenue and Forecasts To 2027 – By End-User (US$ Bn)
Table 12. Russia Customer Care BPO Market Revenue and Forecasts To 2027 – By Solution (US$ Bn)
Table 13. Russia Customer Care BPO Market Revenue and Forecasts To 2027 – By End-User (US$ Bn)
Table 14. Rest of Europe Customer Care BPO Market Revenue and Forecasts To 2027 – By Solution (US$ Bn)
Table 15. Rest of Europe Customer Care BPO Market Revenue and Forecasts To 2027 – By End-User (US$ Bn)
Table 16. Glossary of Term: Eruope Customer Care BPO Market