List of Figures

FIGURE 1 CITIZEN SERVICES AI MARKET: RESEARCH DESIGN 15
FIGURE 2 CITIZEN SERVICES AI MARKET: BOTTOM-UP AND TOP-DOWN APPROACHES 18
FIGURE 3 GLOBAL CITIZEN SERVICES AI MARKET SIZE, 2017–2024 (USD MILLION) 20
FIGURE 4 SEGMENTS WITH THE HIGHEST CAGR IN THE CITIZEN SERVICES AI MARKET 21
FIGURE 5 NORTH AMERICA TO ACCOUNT FOR THE HIGHEST MARKET SHARE IN 2019 22
FIGURE 6 INCREASING DEMAND FOR AI AND ANALYTICS DRIVING THE GROWTH OF CITIZEN SERVICES AI MARKET 23
FIGURE 7 TRAFFIC AND TRANSPORTATION MANAGEMENT TO HAVE THE HIGHEST MARKET SHARE IN 2019 23
FIGURE 8 FACE RECOGNITION TO HOLD THE HIGHEST MARKET SHARE IN 2019 24
FIGURE 9 ASIA PACIFIC TO EMERGE AS THE BEST MARKET FOR INVESTMENT DURING
THE FORECAST PERIOD 24
FIGURE 10 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CITIZEN SERVICES
AI MARKET 25
FIGURE 11 HEALTHCARE SEGMENT TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD 30
FIGURE 12 MACHINE LEARNING SEGMENT TO GROW AT THE HIGHEST RATE DURING
THE FORECAST PERIOD 37
FIGURE 13 ASIA PACIFIC TO GROW AT THE HIGHEST RATE DURING THE FORECAST PERIOD 43
FIGURE 14 NORTH AMERICA: MARKET SNAPSHOT 45
FIGURE 15 ASIA PACIFIC: MARKET SNAPSHOT 51
FIGURE 16 SERVICENOW: COMPANY SNAPSHOT 62
FIGURE 17 SERVICENOW: SWOT ANALYSIS 63
FIGURE 18 MICROSOFT: COMPANY SNAPSHOT 65
FIGURE 19 MICROSOFT: SWOT ANALYSIS 67
FIGURE 20 IBM: COMPANY SNAPSHOT 68
FIGURE 21 IBM: SWOT ANALYSIS 70
FIGURE 22 ACCENTURE: COMPANY SNAPSHOT 71
FIGURE 23 ACCENTURE: SWOT ANALYSIS 72
FIGURE 24 AWS: COMPANY SNAPSHOT 73
FIGURE 25 AWS: SWOT ANALYSIS 75
FIGURE 26 NVIDIA: COMPANY SNAPSHOT 76
FIGURE 27 INTEL: COMPANY SNAPSHOT 78
FIGURE 28 ALIBABA: COMPANY SNAPSHOT 80
FIGURE 29 TENCENT: COMPANY SNAPSHOT 82
FIGURE 30 PEGASYSTEMS: COMPANY SNAPSHOT 84

 

List of Tables

TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2015–2017 14
TABLE 2 CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 30
TABLE 3 TRAFFIC AND TRANSPORTATION MANAGEMENT: CITIZEN SERVICES AI MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 31
TABLE 4 HEALTHCARE: CITIZEN SERVICES AI MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 32
TABLE 5 PUBLIC SAFETY: CITIZEN SERVICES AI MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 33
TABLE 6 UTILITIES: CITIZEN SERVICES AI MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 34
TABLE 7 GENERAL SERVICES: CITIZEN SERVICES AI MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 35
TABLE 8 CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY, 2017–2024 (USD MILLION) 37
TABLE 9 MACHINE LEARNING: CITIZEN SERVICES AI MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 38
TABLE 10 NATURAL LANGUAGE PROCESSING: CITIZEN SERVICES AI MARKET SIZE BY REGION, 2017–2024 (USD MILLION) 39
TABLE 11 IMAGE PROCESSING: CITIZEN SERVICES AI MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 40
TABLE 12 FACE RECOGNITION: CITIZEN SERVICES AI MARKET SIZE, BY REGION 2017–2024 (USD MILLION) 41
TABLE 13 CITIZEN SERVICES AI MARKET SIZE, BY REGION, 2017–2024 (USD MILLION) 44
TABLE 14 NORTH AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION 2017–2024 (USD MILLION) 46
TABLE 15 NORTH AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY 2017–2024 (USD MILLION) 46
TABLE 16 NORTH AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY COUNTRY 2017–2024 (USD MILLION) 47
TABLE 17 EUROPE: CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION 2017–2024 (USD MILLION) 48
TABLE 18 EUROPE: CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY 2017–2024 (USD MILLION) 49
TABLE 19 EUROPE: CITIZEN SERVICES AI MARKET SIZE, BY COUNTRY 2017–2024 (USD MILLION) 49
TABLE 20 ASIA PACIFIC: CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION 2017–2024 (USD MILLION) 52
TABLE 21 ASIA PACIFIC: CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY 2017–2024 (USD MILLION) 52
TABLE 22 ASIA PACIFIC: CITIZEN SERVICES AI MARKET SIZE, BY COUNTRY 2017–2024 (USD MILLION) 53
TABLE 23 MIDDLE EAST AND AFRICA: CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION, 2017–2024 (USD MILLION) 55
TABLE 24 MIDDLE EAST AND AFRICA: CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY, 2017–2024 (USD MILLION) 56
TABLE 25 MIDDLE EAST AND AFRICA: CITIZEN SERVICES AI MARKET SIZE, BY COUNTRY, 2017–2024 (USD MILLION) 56
TABLE 26 LATIN AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY APPLICATION 2017–2024 (USD MILLION) 58
TABLE 27 LATIN AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY TECHNOLOGY 2017–2024 (USD MILLION) 58
TABLE 28 LATIN AMERICA: CITIZEN SERVICES AI MARKET SIZE, BY COUNTRY 2017–2024 (USD MILLION) 59
TABLE 29 NEW PRODUCT LAUNCHES, 2016-2018 60
TABLE 30 PARTNERSHIPS, 2018–2019 61