List of Figures
Figure 1: Top 5 emerging countries BPO services industry, revenue ($m), 2013-22
Figure 2: Top 5 emerging countries BPO services industry, revenue ($m), 2013-17
Figure 3: Top 5 emerging countries BPO services industry forecast, revenue ($m), 2017-22
Figure 4: South Africa BPO services market value: $ million, 2013-17
Figure 5: South Africa BPO services market category segmentation: % share, by value, 2017
Figure 6: South Africa BPO services market geography segmentation: % share, by value, 2017
Figure 7: South Africa BPO services market value forecast: $ million, 2017-22
Figure 8: Forces driving competition in the BPO services market in South Africa, 2017
Figure 9: Drivers of buyer power in the BPO services market in South Africa, 2017
Figure 10: Drivers of supplier power in the BPO services market in South Africa, 2017
Figure 11: Factors influencing the likelihood of new entrants in the BPO services market in South Africa, 2017
Figure 12: Factors influencing the threat of substitutes in the BPO services market in South Africa, 2017
Figure 13: Drivers of degree of rivalry in the BPO services market in South Africa, 2017
Figure 14: Brazil BPO services market value: $ million, 2013-17
Figure 15: Brazil BPO services market category segmentation: % share, by value, 2017
Figure 16: Brazil BPO services market geography segmentation: % share, by value, 2017
Figure 17: Brazil BPO services market value forecast: $ million, 2017-22
Figure 18: Forces driving competition in the BPO services market in Brazil, 2017
Figure 19: Drivers of buyer power in the BPO services market in Brazil, 2017
Figure 20: Drivers of supplier power in the BPO services market in Brazil, 2017
Figure 21: Factors influencing the likelihood of new entrants in the BPO services market in Brazil, 2017
Figure 22: Factors influencing the threat of substitutes in the BPO services market in Brazil, 2017
Figure 23: Drivers of degree of rivalry in the BPO services market in Brazil, 2017
Figure 24: China BPO services market value: $ million, 2013-17
Figure 25: China BPO services market category segmentation: % share, by value, 2017
Figure 26: China BPO services market geography segmentation: % share, by value, 2017
Figure 27: China BPO services market value forecast: $ million, 2017-22
Figure 28: Forces driving competition in the BPO services market in China, 2017
Figure 29: Drivers of buyer power in the BPO services market in China, 2017
Figure 30: Drivers of supplier power in the BPO services market in China, 2017
Figure 31: Factors influencing the likelihood of new entrants in the BPO services market in China, 2017
Figure 32: Factors influencing the threat of substitutes in the BPO services market in China, 2017
Figure 33: Drivers of degree of rivalry in the BPO services market in China, 2017
Figure 34: India BPO services market value: $ million, 2013-17
Figure 35: India BPO services market category segmentation: % share, by value, 2017
Figure 36: India BPO services market geography segmentation: % share, by value, 2017
Figure 37: India BPO services market value forecast: $ million, 2017-22
Figure 38: Forces driving competition in the BPO services market in India, 2017
Figure 39: Drivers of buyer power in the BPO services market in India, 2017
Figure 40: Drivers of supplier power in the BPO services market in India, 2017
Figure 41: Factors influencing the likelihood of new entrants in the BPO services market in India, 2017
Figure 42: Factors influencing the threat of substitutes in the BPO services market in India, 2017
Figure 43: Drivers of degree of rivalry in the BPO services market in India, 2017
Figure 44: Mexico BPO services market value: $ million, 2013-17
Figure 45: Mexico BPO services market category segmentation: % share, by value, 2017
Figure 46: Mexico BPO services market geography segmentation: % share, by value, 2017
Figure 47: Mexico BPO services market value forecast: $ million, 2017-22
Figure 48: Forces driving competition in the BPO services market in Mexico, 2017
Figure 49: Drivers of buyer power in the BPO services market in Mexico, 2017
Figure 50: Drivers of supplier power in the BPO services market in Mexico, 2017
Figure 51: Factors influencing the likelihood of new entrants in the BPO services market in Mexico, 2017
Figure 52: Factors influencing the threat of substitutes in the BPO services market in Mexico, 2017
Figure 53: Drivers of degree of rivalry in the BPO services market in Mexico, 2017
Figure 54: Genpact Limited: revenues & profitability
Figure 55: Genpact Limited: assets & liabilities
Figure 56: HCL Technologies Limited: revenues & profitability
Figure 57: HCL Technologies Limited: assets & liabilities
Figure 58: TMF Group Holding B.V.: revenues & profitability
Figure 59: TMF Group Holding B.V.: assets & liabilities
Figure 60: Wipro Ltd: revenues & profitability
Figure 61: Wipro Ltd: assets & liabilities
Figure 62: HCL Technologies Limited: revenues & profitability
Figure 63: HCL Technologies Limited: assets & liabilities
Figure 64: Infosys Limited: revenues & profitability
Figure 65: Infosys Limited: assets & liabilities
Figure 66: ISS AS: revenues & profitability
Figure 67: ISS AS: assets & liabilities


List of Tables
Table 1: Top 5 emerging countries BPO services industry, revenue ($m), 2013-22
Table 2: Top 5 emerging countries BPO services industry, revenue ($m), 2013-17
Table 3: Top 5 emerging countries BPO services industry forecast, revenue ($m), 2017-22
Table 4: South Africa BPO services market value: $ million, 2013-17
Table 5: South Africa BPO services market category segmentation: $ million, 2017
Table 6: South Africa BPO services market geography segmentation: $ million, 2017
Table 7: South Africa BPO services market value forecast: $ million, 2017-22
Table 8: South Africa size of population (million), 2013-17
Table 9: South Africa gdp (constant 2005 prices, $ billion), 2013-17
Table 10: South Africa gdp (current prices, $ billion), 2013-17
Table 11: South Africa inflation, 2013-17
Table 12: South Africa consumer price index (absolute), 2013-17
Table 13: South Africa exchange rate, 2013-17
Table 14: Brazil BPO services market value: $ million, 2013-17
Table 15: Brazil BPO services market category segmentation: $ million, 2017
Table 16: Brazil BPO services market geography segmentation: $ million, 2017
Table 17: Brazil BPO services market value forecast: $ million, 2017-22
Table 18: Brazil size of population (million), 2013-17
Table 19: Brazil gdp (constant 2005 prices, $ billion), 2013-17
Table 20: Brazil gdp (current prices, $ billion), 2013-17
Table 21: Brazil inflation, 2013-17
Table 22: Brazil consumer price index (absolute), 2013-17
Table 23: Brazil exchange rate, 2013-17
Table 24: China BPO services market value: $ million, 2013-17
Table 25: China BPO services market category segmentation: $ million, 2017
Table 26: China BPO services market geography segmentation: $ million, 2017
Table 27: China BPO services market value forecast: $ million, 2017-22
Table 28: China size of population (million), 2013-17
Table 29: China gdp (constant 2005 prices, $ billion), 2013-17
Table 30: China gdp (current prices, $ billion), 2013-17
Table 31: China inflation, 2013-17
Table 32: China consumer price index (absolute), 2013-17
Table 33: China exchange rate, 2013-17
Table 34: India BPO services market value: $ million, 2013-17
Table 35: India BPO services market category segmentation: $ million, 2017
Table 36: India BPO services market geography segmentation: $ million, 2017
Table 37: India BPO services market value forecast: $ million, 2017-22
Table 38: India size of population (million), 2013-17
Table 39: India gdp (constant 2005 prices, $ billion), 2013-17
Table 40: India gdp (current prices, $ billion), 2013-17
Table 41: India inflation, 2013-17
Table 42: India consumer price index (absolute), 2013-17
Table 43: India exchange rate, 2013-17
Table 44: Mexico BPO services market value: $ million, 2013-17
Table 45: Mexico BPO services market category segmentation: $ million, 2017
Table 46: Mexico BPO services market geography segmentation: $ million, 2017
Table 47: Mexico BPO services market value forecast: $ million, 2017-22
Table 48: Mexico size of population (million), 2013-17
Table 49: Mexico gdp (constant 2005 prices, $ billion), 2013-17
Table 50: Mexico gdp (current prices, $ billion), 2013-17
Table 51: Mexico inflation, 2013-17
Table 52: Mexico consumer price index (absolute), 2013-17
Table 53: Mexico exchange rate, 2013-17
Table 54: Genpact Limited: key facts
Table 55: Genpact Limited: key financials ($)
Table 56: Genpact Limited: key financial ratios
Table 57: HCL Technologies Limited: key facts
Table 58: HCL Technologies Limited: key financials ($)
Table 59: HCL Technologies Limited: key financial ratios
Table 60: TMF Group Holding B.V.: key facts
Table 61: TMF Group Holding B.V.: key financials ($)
Table 62: TMF Group Holding B.V.: key financials (?)
Table 63: TMF Group Holding B.V.: key financial ratios
Table 64: Wipro Ltd: key facts
Table 65: Wipro Ltd: key financials ($)
Table 66: Wipro Ltd: key financials (Rs.)
Table 67: Wipro Ltd: key financial ratios
Table 68: HCL Technologies Limited: key facts
Table 69: HCL Technologies Limited: key financials ($)
Table 70: HCL Technologies Limited: key financial ratios
Table 71: Infosys Limited: key facts
Table 72: Infosys Limited: key financials ($)
Table 73: Infosys Limited: key financials (Rs.)
Table 74: Infosys Limited: key financial ratios
Table 75: ISS AS: key facts
Table 76: ISS AS: key financials ($)
Table 77: ISS AS: key financials (DKK)
Table 78: ISS AS: key financial ratios