List of Figures
Figure 1: Global BPO services market value: $ billion, 2013-17
Figure 2: Global BPO services market category segmentation: % share, by value, 2017
Figure 3: Global BPO services market geography segmentation: % share, by value, 2017
Figure 4: Global BPO services market value forecast: $ billion, 2017-22
Figure 5: Forces driving competition in the global BPO services market, 2017
Figure 6: Drivers of buyer power in the global BPO services market, 2017
Figure 7: Drivers of supplier power in the global BPO services market, 2017
Figure 8: Factors influencing the likelihood of new entrants in the global BPO services market, 2017
Figure 9: Factors influencing the threat of substitutes in the global BPO services market, 2017
Figure 10: Drivers of degree of rivalry in the global BPO services market, 2017
Figure 11: Asia-Pacific BPO services market value: $ million, 2013-17
Figure 12: Asia-Pacific BPO services market category segmentation: % share, by value, 2017
Figure 13: Asia-Pacific BPO services market geography segmentation: % share, by value, 2017
Figure 14: Asia-Pacific BPO services market value forecast: $ million, 2017-22
Figure 15: Forces driving competition in the BPO services market in Asia-Pacific, 2017
Figure 16: Drivers of buyer power in the BPO services market in Asia-Pacific, 2017
Figure 17: Drivers of supplier power in the BPO services market in Asia-Pacific, 2017
Figure 18: Factors influencing the likelihood of new entrants in the BPO services market in Asia-Pacific, 2017
Figure 19: Factors influencing the threat of substitutes in the BPO services market in Asia-Pacific, 2017
Figure 20: Drivers of degree of rivalry in the BPO services market in Asia-Pacific, 2017
Figure 21: Europe BPO services market value: $ billion, 2013-17
Figure 22: Europe BPO services market category segmentation: % share, by value, 2017
Figure 23: Europe BPO services market geography segmentation: % share, by value, 2017
Figure 24: Europe BPO services market value forecast: $ billion, 2017-22
Figure 25: Forces driving competition in the BPO services market in Europe, 2017
Figure 26: Drivers of buyer power in the BPO services market in Europe, 2017
Figure 27: Drivers of supplier power in the BPO services market in Europe, 2017
Figure 28: Factors influencing the likelihood of new entrants in the BPO services market in Europe, 2017
Figure 29: Factors influencing the threat of substitutes in the BPO services market in Europe, 2017
Figure 30: Drivers of degree of rivalry in the BPO services market in Europe, 2017
Figure 31: France BPO services market value: $ million, 2013-17
Figure 32: France BPO services market category segmentation: % share, by value, 2017
Figure 33: France BPO services market geography segmentation: % share, by value, 2017
Figure 34: France BPO services market value forecast: $ million, 2017-22
Figure 35: Forces driving competition in the BPO services market in France, 2017
Figure 36: Drivers of buyer power in the BPO services market in France, 2017
Figure 37: Drivers of supplier power in the BPO services market in France, 2017
Figure 38: Factors influencing the likelihood of new entrants in the BPO services market in France, 2017
Figure 39: Factors influencing the threat of substitutes in the BPO services market in France, 2017
Figure 40: Drivers of degree of rivalry in the BPO services market in France, 2017
Figure 41: Germany BPO services market value: $ million, 2013-17
Figure 42: Germany BPO services market category segmentation: % share, by value, 2017
Figure 43: Germany BPO services market geography segmentation: % share, by value, 2017
Figure 44: Germany BPO services market value forecast: $ million, 2017-22
Figure 45: Forces driving competition in the BPO services market in Germany, 2017
Figure 46: Drivers of buyer power in the BPO services market in Germany, 2017
Figure 47: Drivers of supplier power in the BPO services market in Germany, 2017
Figure 48: Factors influencing the likelihood of new entrants in the BPO services market in Germany, 2017
Figure 49: Factors influencing the threat of substitutes in the BPO services market in Germany, 2017
Figure 50: Drivers of degree of rivalry in the BPO services market in Germany, 2017
Figure 51: Australia BPO services market value: $ million, 2013-17
Figure 52: Australia BPO services market category segmentation: % share, by value, 2017
Figure 53: Australia BPO services market geography segmentation: % share, by value, 2017
Figure 54: Australia BPO services market value forecast: $ million, 2017-22
Figure 55: Forces driving competition in the BPO services market in Australia, 2017
Figure 56: Drivers of buyer power in the BPO services market in Australia, 2017
Figure 57: Drivers of supplier power in the BPO services market in Australia, 2017
Figure 58: Factors influencing the likelihood of new entrants in the BPO services market in Australia, 2017
Figure 59: Factors influencing the threat of substitutes in the BPO services market in Australia, 2017
Figure 60: Drivers of degree of rivalry in the BPO services market in Australia, 2017
Figure 61: Brazil BPO services market value: $ million, 2013-17
Figure 62: Brazil BPO services market category segmentation: % share, by value, 2017
Figure 63: Brazil BPO services market geography segmentation: % share, by value, 2017
Figure 64: Brazil BPO services market value forecast: $ million, 2017-22
Figure 65: Forces driving competition in the BPO services market in Brazil, 2017
Figure 66: Drivers of buyer power in the BPO services market in Brazil, 2017
Figure 67: Drivers of supplier power in the BPO services market in Brazil, 2017
Figure 68: Factors influencing the likelihood of new entrants in the BPO services market in Brazil, 2017
Figure 69: Factors influencing the threat of substitutes in the BPO services market in Brazil, 2017
Figure 70: Drivers of degree of rivalry in the BPO services market in Brazil, 2017
Figure 71: Canada BPO services market value: $ million, 2013-17
Figure 72: Canada BPO services market category segmentation: % share, by value, 2017
Figure 73: Canada BPO services market geography segmentation: % share, by value, 2017
Figure 74: Canada BPO services market value forecast: $ million, 2017-22
Figure 75: Forces driving competition in the BPO services market in Canada, 2017
Figure 76: Drivers of buyer power in the BPO services market in Canada, 2017
Figure 77: Drivers of supplier power in the BPO services market in Canada, 2017


List of Tables
Table 1: Global BPO services market value: $ billion, 2013-17
Table 2: Global BPO services market category segmentation: $ billion, 2017
Table 3: Global BPO services market geography segmentation: $ billion, 2017
Table 4: Global BPO services market value forecast: $ billion, 2017-22
Table 5: Asia-Pacific BPO services market value: $ million, 2013-17
Table 6: Asia-Pacific BPO services market category segmentation: $ million, 2017
Table 7: Asia-Pacific BPO services market geography segmentation: $ million, 2017
Table 8: Asia-Pacific BPO services market value forecast: $ million, 2017-22
Table 9: Europe BPO services market value: $ billion, 2013-17
Table 10: Europe BPO services market category segmentation: $ billion, 2017
Table 11: Europe BPO services market geography segmentation: $ billion, 2017
Table 12: Europe BPO services market value forecast: $ billion, 2017-22
Table 13: France BPO services market value: $ million, 2013-17
Table 14: France BPO services market category segmentation: $ million, 2017
Table 15: France BPO services market geography segmentation: $ million, 2017
Table 16: France BPO services market value forecast: $ million, 2017-22
Table 17: France size of population (million), 2013-17
Table 18: France gdp (constant 2005 prices, $ billion), 2013-17
Table 19: France gdp (current prices, $ billion), 2013-17
Table 20: France inflation, 2013-17
Table 21: France consumer price index (absolute), 2013-17
Table 22: France exchange rate, 2013-17
Table 23: Germany BPO services market value: $ million, 2013-17
Table 24: Germany BPO services market category segmentation: $ million, 2017
Table 25: Germany BPO services market geography segmentation: $ million, 2017
Table 26: Germany BPO services market value forecast: $ million, 2017-22
Table 27: Germany size of population (million), 2013-17
Table 28: Germany gdp (constant 2005 prices, $ billion), 2013-17
Table 29: Germany gdp (current prices, $ billion), 2013-17
Table 30: Germany inflation, 2013-17
Table 31: Germany consumer price index (absolute), 2013-17
Table 32: Germany exchange rate, 2013-17
Table 33: Australia BPO services market value: $ million, 2013-17
Table 34: Australia BPO services market category segmentation: $ million, 2017
Table 35: Australia BPO services market geography segmentation: $ million, 2017
Table 36: Australia BPO services market value forecast: $ million, 2017-22
Table 37: Australia size of population (million), 2013-17
Table 38: Australia gdp (constant 2005 prices, $ billion), 2013-17
Table 39: Australia gdp (current prices, $ billion), 2013-17
Table 40: Australia inflation, 2013-17
Table 41: Australia consumer price index (absolute), 2013-17
Table 42: Australia exchange rate, 2013-17
Table 43: Brazil BPO services market value: $ million, 2013-17
Table 44: Brazil BPO services market category segmentation: $ million, 2017
Table 45: Brazil BPO services market geography segmentation: $ million, 2017
Table 46: Brazil BPO services market value forecast: $ million, 2017-22
Table 47: Brazil size of population (million), 2013-17
Table 48: Brazil gdp (constant 2005 prices, $ billion), 2013-17
Table 49: Brazil gdp (current prices, $ billion), 2013-17
Table 50: Brazil inflation, 2013-17
Table 51: Brazil consumer price index (absolute), 2013-17
Table 52: Brazil exchange rate, 2013-17
Table 53: Canada BPO services market value: $ million, 2013-17
Table 54: Canada BPO services market category segmentation: $ million, 2017
Table 55: Canada BPO services market geography segmentation: $ million, 2017
Table 56: Canada BPO services market value forecast: $ million, 2017-22
Table 57: Canada size of population (million), 2013-17
Table 58: Canada gdp (constant 2005 prices, $ billion), 2013-17
Table 59: Canada gdp (current prices, $ billion), 2013-17
Table 60: Canada inflation, 2013-17
Table 61: Canada consumer price index (absolute), 2013-17
Table 62: Canada exchange rate, 2013-17
Table 63: China BPO services market value: $ million, 2013-17
Table 64: China BPO services market category segmentation: $ million, 2017
Table 65: China BPO services market geography segmentation: $ million, 2017
Table 66: China BPO services market value forecast: $ million, 2017-22
Table 67: China size of population (million), 2013-17
Table 68: China gdp (constant 2005 prices, $ billion), 2013-17
Table 69: China gdp (current prices, $ billion), 2013-17
Table 70: China inflation, 2013-17