Table of Content


1 INTRODUCTION 44
1.1 INTRODUCTION TO COVID-19 44
1.2 COVID-19 HEALTH ASSESSMENT 44
FIGURE 1 COVID-19: GLOBAL PROPAGATION 44
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 45
1.3 COVID-19 ECONOMIC ASSESSMENT 46
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 46
1.3.1 COVID-19 ECONOMIC IMPACT?SCENARIO ASSESSMENT 47
FIGURE 4 CRITERIA IMPACTING THE GLOBAL ECONOMY 47
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF THE GLOBAL ECONOMY 48
1.4 OBJECTIVES OF THE STUDY 49
1.5 MARKET DEFINITION 49
1.5.1 INCLUSIONS AND EXCLUSIONS 50
1.6 MARKET SCOPE 51
1.6.1 MARKET SEGMENTATION 51
1.6.2 REGIONS COVERED 51
1.6.3 YEARS CONSIDERED FOR THE STUDY 52
1.7 CURRENCY CONSIDERED 52
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020 52
1.8 STAKEHOLDERS 52
2 RESEARCH METHODOLOGY 53
2.1 RESEARCH DATA 53
FIGURE 6 ENTERPRISE CONTENT MANAGEMENT MARKET: RESEARCH DESIGN 53
2.1.1 SECONDARY DATA 54
2.1.2 PRIMARY DATA 54
TABLE 2 PRIMARY INTERVIEWS 54
2.1.2.1 Breakup of primary profiles 55
2.1.2.2 Key industry insights 55
2.2 MARKET BREAKUP AND DATA TRIANGULATION 56
FIGURE 7 DATA TRIANGULATION 56
2.3 MARKET SIZE ESTIMATION 57
FIGURE 8 ENTERPRISE CONTENT MANAGEMENT MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 57
2.3.1 TOP-DOWN APPROACH 57
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY?APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING ENTERPRISE CONTENT MANAGEMENT SOLUTIONS AND SERVICES (1/2) 58
FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY?APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING ENTERPRISE CONTENT MANAGEMENT SYSTEM SOLUTIONS AND SERVICES (2/2) 58
FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY-SIDE): CAGR PROJECTIONS FROM THE SUPPLY SIDE 59
2.3.2 BOTTOM-UP APPROACH 60
FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF THE ENTERPRISE CONTENT MANAGEMENT MARKET 60
FIGURE 13 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF QUEUE MANAGEMENT SYSTEM THROUGH OVERALL ENTERPRISE CONTENT MANAGEMENT SPENDING 61
2.4 MARKET REVENUE ESTIMATION 62
FIGURE 14 ILLUSTRATION OF COMPANY-WISE ENTERPRISE CONTENT MANAGEMENT REVENUE ESTIMATION 62
2.5 MARKET FORECAST 63
TABLE 3 FACTOR ANALYSIS 63
2.6 GROWTH FORECAST ASSUMPTIONS 64
2.7 COMPANY EVALUATION MATRIX METHODOLOGY 64
FIGURE 15 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 64
2.8 STARTUP/SME EVALUATION MATRIX METHODOLOGY 65
FIGURE 16 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 65
2.9 ASSUMPTIONS FOR THE STUDY 65
2.10 LIMITATIONS OF THE STUDY 67
3 EXECUTIVE SUMMARY 68
FIGURE 17 ENTERPRISE CONTENT MANAGEMENT MARKET: GLOBAL SNAPSHOT 69
FIGURE 18 HIGH-GROWTH SEGMENTS IN THE ENTERPRISE CONTENT MANAGEMENT MARKET 70
4 PREMIUM INSIGHTS 71
4.1 BRIEF OVERVIEW OF THE ENTERPRISE CONTENT MANAGEMENT MARKET 71
FIGURE 19 RISING DEMAND FOR CONTENT MANAGEMENT ACROSS VERTICALS AND INCREASING DIGITIZATION TO DRIVE THE ENTERPRISE CONTENT MANAGEMENT MARKET GROWTH 71
4.2 ENTERPRISE CONTENT MANAGEMENT MARKET, BY REGION 71
FIGURE 20 NORTH AMERICA TO HOLD THE LARGEST MARKET SHARE IN 2021 71
4.3 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET, BY VERTICAL AND COUNTRY 72
FIGURE 21 BFSI SEGMENT TO ACCOUNT FOR THE LARGEST SHARE IN THE NORTH AMERICAN ENTERPRISE CONTENT MANAGEMENT MARKET IN 2021 72
4.4 ASIA PACIFIC: ENTERPRISE CONTENT MANAGEMENT MARKET, BY COMPONENT AND COUNTRY 73
FIGURE 22 SOLUTIONS SEGMENT AND REST OF ASIA PACIFIC TO ACCOUNT FOR LARGE SHARES IN THE ASIA PACIFIC ENTERPRISE CONTENT MANAGEMENT MARKET IN 2021 73
4.5 ENTERPRISE CONTENT MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2021 73
FIGURE 23 LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR A LARGER MARKET SHARE IN 2021 73
5 MARKET OVERVIEW AND INDUSTRY TRENDS 74
5.1 INTRODUCTION 74
5.2 MARKET DYNAMICS 74
FIGURE 24 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: ENTERPRISE CONTENT MANAGEMENT MARKET 74
5.2.1 DRIVERS 75
5.2.1.1 Rising demand to meet regulatory compliance standards and audit management with improved visibility and control to strengthen corporate information governance 75
FIGURE 25 PRIMARY INFORMATION ON GOVERNANCE CHALLENGES 75
5.2.1.2 Growing need to enhance content security and optimize business processes with automated workflows 76
FIGURE 26 MAJOR BENEFITS DRIVING THE ENTERPRISE CONTENT MANAGEMENT MARKET 76
5.2.1.3 Better backup and disaster recovery 77
5.2.1.4 Compelling need to drive corporate social responsibility with green business practices 77
5.2.2 RESTRAINTS 77
5.2.2.1 Misapprehensions related to data security and privacy risks 77
5.2.2.2 Impact of stringent government rules and regulations 77
5.2.3 OPPORTUNITIES 78
5.2.3.1 Increase in the adoption of Big Data Analytics to introduce next generation of ECM to make better business decisions 78
5.2.3.2 Rising trend of AI-integrated ECM 78
5.2.3.3 Growing inclination toward the adoption of Robotic Process Automation (RPA) 78
5.2.4 CHALLENGES 79
5.2.4.1 Lack of skilled workforce and poor management in creating user adoption processes 79
5.2.4.2 Difficulties with integration and implementation of ECM with current applications 79
5.3 CASE STUDY ANALYSIS 79
5.3.1 CASE STUDY 1: LEGAL AID WESTERN AUSTRALIA 79
5.3.2 CASE STUDY 2: POWERSOUTH ENERGY COOPERATIVE 80
5.3.3 CASE STUDY 3: ASTRAZENECA 80
5.3.4 CASE STUDY 4: MITANI 81
5.4 PORTER’S FIVE FORCES ANALYSIS 82
TABLE 4 PORTER’S FIVE FORCES ANALYSIS: ENTERPRISE CONTENT MANAGEMENT MARKET 82
FIGURE 27 PORTER’S FIVE FORCES ANALYSIS: ENTERPRISE CONTENT MANAGEMENT MARKET 82
5.4.1 THREAT OF NEW ENTRANTS 83
5.4.2 THREAT OF SUBSTITUTES 83
5.4.3 BARGAINING POWER OF SUPPLIERS 83
5.4.4 BARGAINING POWER OF BUYERS 83
5.4.5 INTENSITY OF COMPETITIVE RIVALRY 83
5.5 COVID-19-DRIVEN MARKET DYNAMICS 84
FIGURE 28 ENTERPRISE CONTENT MANAGEMENT MARKET: PRE AND POST COVID-19 IMPACT 84
5.5.1 DRIVERS AND OPPORTUNITIES 84
5.5.2 RESTRAINTS AND CHALLENGES 85
5.6 TECHNOLOGICAL OUTLOOK 85
5.6.1 ARTIFICIAL INTELLIGENCE AND AUTOMATION 85
5.6.2 IOT TECHNOLOGY 86
5.6.3 AUGMENTED REALITY 87
5.6.4 BLOCKCHAIN TECHNOLOGY 87
5.7 PRICING ANALYSIS 88
TABLE 5 ENTERPRISE CONTENT MANAGEMENT MARKET: PRICING LEVELS 88
5.8 VALUE CHAIN ANALYSIS 89
FIGURE 29 ENTERPRISE CONTENT MANAGEMENT MARKET: VALUE CHAIN 89
5.9 ENTERPRISE CONTENT MANAGEMENT MARKET: ECOSYSTEM 90
FIGURE 30 ENTERPRISE CONTENT MANAGEMENT: ECOSYSTEM 90
TABLE 6 ENTERPRISE CONTENT MANAGEMENT: ECOSYSTEM 90
5.10 PATENT ANALYSIS 91
TABLE 7 ENTERPRISE CONTENT MANAGEMENT MARKET: PATENTS 91
TABLE 8 TOP 10 PATENT OWNERS (US) 92
FIGURE 31 TOP 10 COMPANIES WITH THE HIGHEST NUMBER OF PATENT APPLICATIONS 93
5.11 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS 93
5.11.1 GENERAL DATA PROTECTION REGULATION 93
5.11.2 ISO 9001 STANDARD 94
5.11.3 CONTENT MANAGEMENT INTEROPERABILITY SERVICES 94
5.11.4 DEPARTMENT OF DEFENSE STANDARD 95
5.11.5 ISO 15489: 2001 STANDARD 95
5.11.6 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 95
5.12 REVENUE SHIFT – YC/YCC SHIFT 96
FIGURE 32 ENTERPRISE CONTENT MANAGEMENT MARKET: YC/YCC SHIFT 96
6 ENTERPRISE CONTENT MANAGEMENT MARKET, BY BUSINESS FUNCTION 97
6.1 INTRODUCTION 98
6.1.1 BUSINESS FUNCTION: ENTERPRISE CONTENT MANAGEMENT MARKET DRIVERS 98
6.1.2 BUSINESS FUNCTIONS: COVID-19 IMPACT 98
FIGURE 33 HUMAN RESOURCE SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 99
TABLE 9 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2016–2020 (USD MILLION) 99
TABLE 10 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2021–2026 (USD MILLION) 99
6.2 HUMAN RESOURCE 100
6.2.1 INCREASING NEED TO ENHANCE OPERATIONS BY EVALUATING INTERNAL PROCESSES WOULD DRIVE THE ADOPTION OF ENTERPRISE CONTENT MANAGEMENT SOLUTIONS IN HR OPERATIONS 100
TABLE 11 HUMAN RESOURCE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY REGION, 2016–2020 (USD MILLION) 100
TABLE 12 HUMAN RESOURCES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 101
6.3 SALES AND MARKETING 101
6.3.1 NEED FOR IMPROVING THE ACCURACY OF SALES FORECASTS AND OPTIMIZING SALES TERRITORY ASSIGNMENTS FUELS THE DEMAND FOR ENTERPRISE CONTENT MANAGEMENT IN SALES AND MARKETING 101
TABLE 13 SALES AND MARKETING: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 101
TABLE 14 SALES AND MARKETING: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 102
6.4 ACCOUNTING AND LEGAL 102
6.4.1 GROWING LITIGATIONS TO BOOST THE ADOPTION OF ENTERPRISE CONTENT MANAGEMENT SOLUTIONS ACROSS ACCOUNTING AND LEGAL DEPARTMENTS 102
TABLE 15 ACCOUNTING AND LEGAL: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 103
TABLE 16 ACCOUNTING AND LEGAL: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 103
6.5 PROCUREMENT AND SUPPLY CHAIN MANAGEMENT 103
6.5.1 NEED FOR CONTENT SYNDICATION AND INFORMATION MANAGEMENT DRIVES THE DEMAND FOR ENTERPRISE CONTENT MANAGEMENT 103
TABLE 17 PROCUREMENT AND SUPPLY CHAIN MANAGEMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 104
TABLE 18 PROCUREMENT AND SUPPLY CHAIN MANAGEMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 104
7 ENTERPRISE CONTENT MANAGEMENT MARKET, BY COMPONENT 105
7.1 INTRODUCTION 106
7.1.1 COMPONENTS: ENTERPRISE CONTENT MANAGEMENT MARKET DRIVERS 106
7.1.2 COMPONENTS: COVID-19 IMPACT 106
FIGURE 34 SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 107
TABLE 19 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 107
TABLE 20 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 107
7.2 SOLUTIONS 108
FIGURE 35 WEB AND MOBILE CONTENT MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 108
TABLE 21 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION) 108
TABLE 22 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION) 109
7.2.1 DOCUMENT MANAGEMENT 109
7.2.1.1 Rising focus on storing, accessing, managing, controlling, and tracking digital documents to drive the demand for document management 109
TABLE 23 DOCUMENT MANAGEMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 110
TABLE 24 DOCUMENT MANAGEMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 110
7.2.2 CASE MANAGEMENT 110
7.2.2.1 Need to increase productivity and ensure continuity with a complete view of information to create a demand for case management solutions 110
TABLE 25 CASE MANAGEMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 111
TABLE 26 CASE MANAGEMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 111
7.2.3 RECORD MANAGEMENT 112
7.2.3.1 Need to automate tasks such as declarations, approvals, holds, retention, and disposal to improve consistency and precision is creating a demand for record management solutions 112
TABLE 27 RECORD MANAGEMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 112
TABLE 28 RECORD MANAGEMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 113
7.2.4 IMAGING AND CAPTURING 113
7.2.4.1 The ongoing digital transformation and need to manage all the documents in a centralized repository create the need for imaging and capturing solutions 113
TABLE 29 IMAGING AND CAPTURING: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 113
TABLE 30 IMAGING AND CAPTURING: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 114
7.2.5 WEB AND MOBILE CONTENT MANAGEMENT 114
7.2.5.1 Growing concern of content teams about reducing linguistic barriers and content intelligence to drive the adoption of web content management solutions 114
TABLE 31 WEB AND MOBILE CONTENT MANAGEMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 115
TABLE 32 WEB AND CONTENT MANAGEMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 115
7.2.6 DIGITAL ASSET MANAGEMENT 115
7.2.6.1 Growing digitalization of content and the need for effective collaboration of corporate assets create a demand for digital asset management solutions 115
TABLE 33 DIGITAL ASSET MANAGEMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 116
TABLE 34 DIGITAL ASSET MANAGEMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 116
7.2.7 EDISCOVERY 117
7.2.7.1 Increasing complexities and need to comply with government regulations expected to boost the adoption of eDiscovery solutions and services 117
TABLE 35 EDISCOVERY: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 117
TABLE 36 EDISCOVERY: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 118
7.3 SERVICES 118
FIGURE 36 PROFESSIONAL SERVICES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 118
TABLE 37 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY SERVICES,
2016–2020 (USD MILLION) 119
TABLE 38 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY SERVICES,
2021–2026 (USD MILLION) 119
7.3.1 PROFESSIONAL SERVICES 119
7.3.1.1 Provision of training and support services to fuel the demand for professional services 119
FIGURE 37 DEPLOYMENT AND INTEGRATION SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 120
TABLE 39 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICES, 2016–2020 (USD MILLION) 120
TABLE 40 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICES, 2021–2026 (USD MILLION) 120
TABLE 41 PROFESSIONAL SERVICES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 121
TABLE 42 PROFESSIONAL SERVICES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 121
7.3.1.2 Training and Consulting 121
TABLE 43 TRAINING AND CONSULTING: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 122
TABLE 44 TRAINING AND CONSULTING: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 122
7.3.1.3 Support and Maintenance 122
TABLE 45 SUPPORT AND MAINTENANCE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 123
TABLE 46 SUPPORT AND MAINTENANCE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 123
7.3.1.4 Deployment and Integration 123
TABLE 47 DEPLOYMENT AND INTEGRATION: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 124
TABLE 48 DEPLOYMENT AND INTEGRATION: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 124
7.3.2 MANAGED SERVICES 124
7.3.2.1 Growing concern over lowering labor costs and eliminating the cost of hiring and training new IT staff driving companies to outsource managed services 124
TABLE 49 MANAGED SERVICES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 125
TABLE 50 MANAGED SERVICES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 125
8 ENTERPRISE CONTENT MANAGEMENT MARKET, BY ORGANIZATION SIZE 126
8.1 INTRODUCTION 127
8.1.1 ORGANIZATION SIZE: ENTERPRISE CONTENT MANAGEMENT MARKET DRIVERS 127
8.1.2 ORGANIZATION SIZE: COVID-19 IMPACT 127
FIGURE 38 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 128
TABLE 51 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 128
TABLE 52 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 128
8.2 LARGE ENTERPRISES 129
8.2.1 REQUIREMENT OF DATA CONSISTENCY AND SYNDICATION TO CATER TO CUSTOMERS IN A BETTER WAY TO ACCELERATE THE DEMAND FOR ENTERPRISE CONTENT MANAGEMENT SOLUTIONS AMONG LARGE ENTERPRISES 129
TABLE 53 LARGE ENTERPRISES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 129
TABLE 54 LARGE ENTERPRISES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 129
8.3 SMALL AND MEDIUM-SIZED ENTERPRISES 130
8.3.1 LACK OF RESOURCES AND STRINGENT MARKETING BUDGETS WOULD DRIVE THE ADOPTION OF ENTERPRISE CONTENT MANAGEMENT SOLUTIONS WITHIN SMALL AND MEDIUM-SIZED ENTERPRISES 130
TABLE 55 SMALL AND MEDIUM-SIZED ENTERPRISES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 130
TABLE 56 SMALL AND MEDIUM-SIZED ENTERPRISES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 130
9 ENTERPRISE CONTENT MANAGEMENT MARKET, BY DEPLOYMENT TYPE 131
9.1 INTRODUCTION 132
9.1.1 DEPLOYMENTS: ENTERPRISE CONTENT MANAGEMENT MARKET DRIVERS 132
9.1.2 DEPLOYMENTS: COVID-19 IMPACT 132
FIGURE 39 CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 133
TABLE 57 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2020 (USD MILLION) 133
TABLE 58 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2021–2026 (USD MILLION) 133
9.2 ON-PREMISES 134
9.2.1 COMPANIES WITH LARGE BUDGETS AND TEAMS DRIVE THE ADOPTION OF ON-PREMISES ENTERPRISE CONTENT MANAGEMENT SOLUTIONS TO OVERCOME SECURITY CONCERNS OVER SENSITIVE DATA 134
TABLE 59 ON-PREMISES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 134
TABLE 60 ON-PREMISES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 134
9.3 CLOUD 135
9.3.1 COST-EFFECTIVENESS, EASY ACCESS, AND SCALABILITY TO BOOST THE ADOPTION OF CLOUD ENTERPRISE CONTENT MANAGEMENT SOLUTIONS 135
TABLE 61 CLOUD: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 135
TABLE 62 CLOUD: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 136
10 ENTERPRISE CONTENT MANAGEMENT MARKET, BY VERTICAL 137
10.1 INTRODUCTION 138
10.1.1 VERTICALS: ENTERPRISE CONTENT MANAGEMENT MARKET DRIVERS 138
10.1.2 VERTICALS: COVID-19 IMPACT 139
FIGURE 40 IT AND ITES VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 139
TABLE 63 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY VERTICAL,
2016–2020 (USD MILLION) 140
TABLE 64 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY VERTICAL,
2021–2026 (USD MILLION) 140
10.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 141
10.2.1 HIGH-VOLUME TRANSACTIONS AND NEED TO MANAGE RISK AND REGULATORY COMPLIANCE OBLIGATIONS TO BOOST THE ADOPTION OF ECM SOLUTIONS ACROSS THE VERTICAL 141
TABLE 65 BANKING, FINANCIAL SERVICES, AND INSURANCE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 142
TABLE 66 BANKING, FINANCIAL SERVICES, AND INSURANCE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 142
10.3 CONSUMER GOODS AND RETAIL 142
10.3.1 RAPID DIGITAL TRANSFORMATION AND NEED TO MANAGE ENORMOUS VOLUMES OF PRODUCT DATA TO ACCELERATE THE ADOPTION OF ECM SOLUTIONS ACROSS THE VERTICAL 142
TABLE 67 CONSUMER GOODS AND RETAIL: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 143
TABLE 68 CONSUMER GOODS AND RETAIL: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 143
10.4 ENERGY AND UTILITIES 144
10.4.1 RISING NEED TO MANAGE LARGE VOLUMES OF MISSION-CRITICAL CONTENT IN REAL-TIME, WHICH HELPS MANAGE THEIR PLANTS, PROCESSES, AND ASSETS, TO MINIMIZE OPERATIONAL AND FINANCIAL RISKS ACROSS THE VERTICAL 144
TABLE 69 ENERGY AND UTILITIES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 145
TABLE 70 ENERGY AND UTILITIES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 145
10.5 GOVERNMENT AND PUBLIC SECTOR 145
10.5.1 ENHANCED ABILITY TO ACCESS GOVERNMENT DATA FROM ANY DEVICE OR LOCATION SECURELY AND NEED TO DRIVE DIGITAL TRANSFORMATION INITIATIVES ACROSS THE VERTICAL 145
TABLE 71 GOVERNMENT AND PUBLIC SECTOR: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 146
TABLE 72 GOVERNMENT AND PUBLIC SECTOR: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 146
10.6 HEALTHCARE AND LIFE SCIENCES 147
10.6.1 GROWING NEED TO LEVERAGE DATA TO CONTROL FRAUD, ENHANCE THE PATIENT EXPERIENCE, AND OFFER PERSONALIZED TREATMENT IN REAL-TIME WOULD DRIVE THE ADOPTION OF ECM SOLUTIONS ACROSS THE VERTICAL 147
TABLE 73 HEALTHCARE AND LIFE SCIENCES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 148
TABLE 74 HEALTHCARE AND LIFE SCIENCES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 148
10.7 IT AND ITES 148
10.7.1 NEED TO AUTOMATE WORKFLOW AND MANAGE SCALABLE CONTENT TO ENHANCE CUSTOMER EXPERIENCE, ACCELERATE SERVICE DELIVERY, AND REDUCE OPERATIONAL COST WOULD DRIVE THE ADOPTION OF ENTERPRISE CONTENT MANAGEMENT 148
TABLE 75 IT AND ITES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 149
TABLE 76 IT AND ITES: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 149
10.8 MANUFACTURING 149
10.8.1 GROWING NEED TO ADAPT TO THE CHANGING NEEDS OF BUSINESSES, AUTOMATE WORKFLOWS FOR PROCURE-TO-PAY, PRODUCT LIFE CYCLE MANAGEMENT, AND ORDER-TO-CASH PROCESSES WOULD DRIVE THE ADOPTION OF ECM SOLUTIONS ACROSS THE VERTICAL 149
TABLE 77 MANUFACTURING: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY REGION, 2016–2020 (USD MILLION) 150
TABLE 78 MANUFACTURING: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY REGION, 2021–2026 (USD MILLION) 151
10.9 MEDIA AND ENTERTAINMENT 151
10.9.1 GROWING NEED TO STORE MASSIVE VOLUMES OF DIGITAL DATA AND ENSURE ENHANCED WORKFLOW ACROSS MULTIPLE MEDIA AND ENTERTAINMENT CHANNELS ACROSS THE VERTICAL 151
TABLE 79 MEDIA AND ENTERTAINMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 152
TABLE 80 MEDIA AND ENTERTAINMENT: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 152
10.10 TELECOMMUNICATION 152
10.10.1 ABILITY OF ECM SOLUTIONS TO VISUALIZE COMPLEX NETWORKS AND OPTIMIZE OPERATIONS WOULD DRIVE ITS ADOPTION ACROSS THE VERTICAL 152
TABLE 81 TELECOMMUNICATION: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 153
TABLE 82 TELECOMMUNICATION: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 153
10.11 OTHER VERTICALS 154
TABLE 83 OTHER VERTICALS: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 154
TABLE 84 OTHER VERTICALS: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 155
11 ENTERPRISE CONTENT MANAGEMENT MARKET, BY REGION 156
11.1 INTRODUCTION 157
FIGURE 41 ASIA PACIFIC TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 157
TABLE 85 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION,
2016–2020 (USD MILLION) 157
TABLE 86 ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY REGION,
2021–2026 (USD MILLION) 158
11.2 NORTH AMERICA 158
11.2.1 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET DRIVERS 159
11.2.2 NORTH AMERICA: COVID-19 IMPACT 159
11.2.3 NORTH AMERICA: REGULATORY LANDSCAPE 159
FIGURE 42 NORTH AMERICA: MARKET SNAPSHOT 160
TABLE 87 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY COMPONENT, 2016–2020 (USD MILLION) 160
TABLE 88 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 161
TABLE 89 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY SOLUTIONS, 2016–2020 (USD MILLION) 161
TABLE 90 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY SOLUTIONS, 2021–2026 (USD MILLION) 161
TABLE 91 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY SERVICES, 2016–2020 (USD MILLION) 162
TABLE 92 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY SERVICES, 2021–2026 (USD MILLION) 162
TABLE 93 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY PROFESSIONAL SERVICES, 2016–2020 (USD MILLION) 162
TABLE 94 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY PROFESSIONAL SERVICES, 2021–2026 (USD MILLION) 162
TABLE 95 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY BUSINESS FUNCTION, 2016–2020 (USD MILLION) 163
TABLE 96 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY BUSINESS FUNCTION, 2021–2026 (USD MILLION) 163
TABLE 97 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY DEPLOYMENT TYPE, 2016–2020 (USD MILLION) 163
TABLE 98 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY DEPLOYMENT TYPE, 2021–2026 (USD MILLION) 163
TABLE 99 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 164
TABLE 100 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 164
TABLE 101 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY VERTICAL, 2016–2020 (USD MILLION) 164
TABLE 102 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY VERTICAL, 2021–2026 (USD MILLION) 165
TABLE 103 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY COUNTRY, 2016–2020 (USD MILLION) 165
TABLE 104 NORTH AMERICA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY COUNTRY, 2021–2026 (USD MILLION) 165
11.2.4 US 166
11.2.4.1 Rising adoption of advanced digital technologies to reduce manual tasks involved in the management of data and digital files to drive the adoption of enterprise content management 166
TABLE 105 US: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2016–2020 (USD MILLION) 166
TABLE 106 US: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2021–2026 (USD MILLION) 167
TABLE 107 US: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 167
TABLE 108 US: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 167
11.2.5 CANADA 167
11.2.5.1 Rising adoption of cloud-based technologies and data compliance practices to boost the growth of the enterprise content management market in Canada 167
TABLE 109 CANADA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY DEPLOYMENT TYPE, 2016–2020 (USD MILLION) 168
TABLE 110 CANADA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY DEPLOYMENT TYPE, 2021–2026 (USD MILLION) 168
TABLE 111 CANADA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 168
TABLE 112 CANADA: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 169
11.3 EUROPE 169
11.3.1 EUROPE: ENTERPRISE CONTENT MANAGEMENT MARKET DRIVERS 170
11.3.2 EUROPE: COVID-19 IMPACT 170
11.3.3 EUROPE: REGULATORY LANDSCAPE 170
TABLE 113 EUROPE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY COMPONENT, 2016–2020 (USD MILLION) 170
TABLE 114 EUROPE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY COMPONENT, 2021–2026 (USD MILLION) 171
TABLE 115 EUROPE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY SOLUTIONS, 2016–2020 (USD MILLION) 171
TABLE 116 EUROPE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY SOLUTIONS, 2021–2026 (USD MILLION) 171
TABLE 117 EUROPE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION) 172
TABLE 118 EUROPE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION) 172
TABLE 119 EUROPE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE,
BY PROFESSIONAL SERVICES, 2016–2020 (USD MILLION) 172
TABLE 120 EUROPE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY PROFESSIONAL SERVICES, 2021–2026 (USD MILLION) 172
TABLE 121 EUROPE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2016–2020 (USD MILLION) 173
TABLE 122 EUROPE: ENTERPRISE CONTENT MANAGEMENT MARKET SIZE, BY BUSINESS FUNCTION, 2021&