Table of Content


1. EXECUTIVE SUMMARY
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Competitive Landscape
2. Introduction
2.1. What is this report about?
2.2. Who is the target reader?
2.3. How to use this report
2.4. Definitions
3. Global BPO Services
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
4. Macroeconomic Indicators
4.1. Country data
5. BPO Services in Asia-Pacific
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
6. BPO Services in Europe
6.1. Market Overview
6.2. Market Data
6.3. Market Segmentation
6.4. Market outlook
6.5. Five forces analysis
7. Macroeconomic Indicators
7.1. Country data
8. BPO Services in France
8.1. Market Overview
8.2. Market Data
8.3. Market Segmentation
8.4. Market outlook
8.5. Five forces analysis
9. Macroeconomic Indicators
9.1. Country data
10. BPO Services in Germany
10.1. Market Overview
10.2. Market Data
10.3. Market Segmentation
10.4. Market outlook
10.5. Five forces analysis
11. Macroeconomic Indicators
11.1. Country data
12. BPO Services in Australia
12.1. Market Overview
12.2. Market Data
12.3. Market Segmentation
12.4. Market outlook
12.5. Five forces analysis
13. Macroeconomic Indicators
13.1. Country data
14. BPO Services in Brazil
14.1. Market Overview
14.2. Market Data
14.3. Market Segmentation
14.4. Market outlook
14.5. Five forces analysis
15. Macroeconomic Indicators
15.1. Country data
16. BPO Services in Canada
16.1. Market Overview
16.2. Market Data
16.3. Market Segmentation
16.4. Market outlook
16.5. Five forces analysis
17. Macroeconomic Indicators
17.1. Country data
18. BPO Services in China
18.1. Market Overview
18.2. Market Data
18.3. Market Segmentation
18.4. Market outlook
18.5. Five forces analysis
19. Macroeconomic Indicators
19.1. Country data
20. BPO Services in India
20.1. Market Overview
20.2. Market Data
20.3. Market Segmentation
20.4. Market outlook
20.5. Five forces analysis
21. Macroeconomic Indicators
21.1. Country data
22. BPO Services in Indonesia
22.1. Market Overview
22.2. Market Data
22.3. Market Segmentation
22.4. Market outlook
22.5. Five forces analysis
23. Macroeconomic Indicators
23.1. Country data
24. BPO Services in Italy
24.1. Market Overview
24.2. Market Data
24.3. Market Segmentation
24.4. Market outlook
24.5. Five forces analysis
25. Macroeconomic Indicators
25.1. Country data
26. BPO Services in Japan
26.1. Market Overview
26.2. Market Data
26.3. Market Segmentation
26.4. Market outlook
26.5. Five forces analysis
27. Macroeconomic Indicators
27.1. Country data
28. BPO Services in Mexico
28.1. Market Overview
28.2. Market Data
28.3. Market Segmentation
28.4. Market outlook
28.5. Five forces analysis
29. Macroeconomic Indicators
29.1. Country data

30. BPO Services in The Netherlands

30.1. Market Overview

30.2. Market Data

30.3. Market Segmentation

30.4. Market outlook

30.5. Five forces analysis

31. Macroeconomic Indicators

31.1. Country data

32. BPO Services in North America

32.1. Market Overview

32.2. Market Data

32.3. Market Segmentation

32.4. Market outlook

32.5. Five forces analysis

33. BPO Services in Russia

33.1. Market Overview

33.2. Market Data

33.3. Market Segmentation

33.4. Market outlook

33.5. Five forces analysis

34. Macroeconomic Indicators

34.1. Country data

35. BPO Services in Scandinavia

35.1. Market Overview

35.2. Market Data

35.3. Market Segmentation

35.4. Market outlook

35.5. Five forces analysis

36. BPO Services in Singapore

36.1. Market Overview

36.2. Market Data

36.3. Market Segmentation

36.4. Market outlook

36.5. Five forces analysis

37. Macroeconomic Indicators

37.1. Country data

38. BPO Services in South Africa

38.1. Market Overview

38.2. Market Data

38.3. Market Segmentation

38.4. Market outlook

38.5. Five forces analysis

39. Macroeconomic Indicators

39.1. Country data

40. BPO Services in South Korea

40.1. Market Overview

40.2. Market Data

40.3. Market Segmentation

40.4. Market outlook

40.5. Five forces analysis

41. Macroeconomic Indicators

41.1. Country data

42. BPO Services in Spain

42.1. Market Overview

42.2. Market Data

42.3. Market Segmentation

42.4. Market outlook

42.5. Five forces analysis

43. Macroeconomic Indicators

43.1. Country data

44. BPO Services in Turkey

44.1. Market Overview

44.2. Market Data

44.3. Market Segmentation

44.4. Market outlook

44.5. Five forces analysis

45. Macroeconomic Indicators

45.1. Country data

46. BPO Services in The United Kingdom

46.1. Market Overview

46.2. Market Data

46.3. Market Segmentation

46.4. Market outlook

46.5. Five forces analysis

47. Macroeconomic Indicators

47.1. Country data
48. BPO Services in The United States
48.1. Market Overview
48.2. Market Data
48.3. Market Segmentation
48.4. Market outlook
48.5. Five forces analysis
49. Macroeconomic Indicators
49.1. Country data
50. Company Profiles
50.1. Bertelsmann SE & Co. KGaA
50.2. CGI Group Inc.
50.3. Teleperformance SE
50.4. NCR Corp
50.5. BDO Unicon AO
50.6. Sutherland Global Services Inc
50.7. HCL Technologies Limited
50.8. Genpact Ltd
50.9. TMF Group Holding B.V.
50.10. Indra Sistemas, S.A.
50.11. Atento S.A.
50.12. Wipro Ltd
50.13. ISS AS
50.14. TTEC Holdings Inc.
50.15. Capgemini SE
50.16. Capita plc
50.17. Accenture plc
50.18. Infosys Limited
50.19. Cognizant Technology Solutions Corp
50.20. SYNNEX Corporation
51. Appendix
51.1. Methodology
51.2. About MarketLine



List of Figures


Figure 1: Global bpo services market value: $ million, 2016-20
Figure 2: Global bpo services market category segmentation: % share, by value, 2020
Figure 3: Global bpo services market geography segmentation: % share, by value, 2020
Figure 4: Global bpo services market value forecast: $ million, 2020-25
Figure 5: Forces driving competition in the global bpo services market, 2020
Figure 6: Drivers of buyer power in the global bpo services market, 2020
Figure 7: Drivers of supplier power in the global bpo services market, 2020
Figure 8: Factors influencing the likelihood of new entrants in the global bpo services market, 2020
Figure 9: Factors influencing the threat of substitutes in the global bpo services market, 2020
Figure 10: Drivers of degree of rivalry in the global bpo services market, 2020
Figure 11: Asia-Pacific bpo services market value: $ million, 2016-20
Figure 12: Asia-Pacific bpo services market category segmentation: % share, by value, 2020
Figure 13: Asia-Pacific bpo services market geography segmentation: % share, by value, 2020
Figure 14: Asia-Pacific bpo services market value forecast: $ million, 2020-25
Figure 15: Forces driving competition in the bpo services market in Asia-Pacific, 2020
Figure 16: Drivers of buyer power in the bpo services market in Asia-Pacific, 2020
Figure 17: Drivers of supplier power in the bpo services market in Asia-Pacific, 2020
Figure 18: Factors influencing the likelihood of new entrants in the bpo services market in Asia-Pacific, 2020
Figure 19: Factors influencing the threat of substitutes in the bpo services market in Asia-Pacific, 2020
Figure 20: Drivers of degree of rivalry in the bpo services market in Asia-Pacific, 2020
Figure 21: Europe bpo services market value: $ million, 2016-20
Figure 22: Europe bpo services market category segmentation: % share, by value, 2020
Figure 23: Europe bpo services market geography segmentation: % share, by value, 2020
Figure 24: Europe bpo services market value forecast: $ million, 2020-25
Figure 25: Forces driving competition in the bpo services market in Europe, 2020
Figure 26: Drivers of buyer power in the bpo services market in Europe, 2020
Figure 27: Drivers of supplier power in the bpo services market in Europe, 2020
Figure 28: Factors influencing the likelihood of new entrants in the bpo services market in Europe, 2020
Figure 29: Factors influencing the threat of substitutes in the bpo services market in Europe, 2020
Figure 30: Drivers of degree of rivalry in the bpo services market in Europe, 2020
Figure 31: France bpo services market value: $ million, 2016-20
Figure 32: France bpo services market category segmentation: % share, by value, 2020
Figure 33: France bpo services market geography segmentation: % share, by value, 2020
Figure 34: France bpo services market value forecast: $ million, 2020-25
Figure 35: Forces driving competition in the bpo services market in France, 2020
Figure 36: Drivers of buyer power in the bpo services market in France, 2020
Figure 37: Drivers of supplier power in the bpo services market in France, 2020
Figure 38: Factors influencing the likelihood of new entrants in the bpo services market in France, 2020
Figure 39: Factors influencing the threat of substitutes in the bpo services market in France, 2020
Figure 40: Drivers of degree of rivalry in the bpo services market in France, 2020
Figure 41: Germany bpo services market value: $ million, 2016-20
Figure 42: Germany bpo services market category segmentation: % share, by value, 2020
Figure 43: Germany bpo services market geography segmentation: % share, by value, 2020
Figure 44: Germany bpo services market value forecast: $ million, 2020-25
Figure 45: Forces driving competition in the bpo services market in Germany, 2020
Figure 46: Drivers of buyer power in the bpo services market in Germany, 2020
Figure 47: Drivers of supplier power in the bpo services market in Germany, 2020
Figure 48: Factors influencing the likelihood of new entrants in the bpo services market in Germany, 2020
Figure 49: Factors influencing the threat of substitutes in the bpo services market in Germany, 2020
Figure 50: Drivers of degree of rivalry in the bpo services market in Germany, 2020


List of Tables


Table 1: Global bpo services market value: $ million, 2016-20
Table 2: Global bpo services market category segmentation: $ million, 2020
Table 3: Global bpo services market geography segmentation: $ million, 2020
Table 4: Global bpo services market value forecast: $ million, 2020-25
Table 5: Global size of population (million), 2016-20
Table 6: Global gdp (constant 2005 prices, $ billion), 2016-20
Table 7: Global gdp (current prices, $ billion), 2016-20
Table 8: Global inflation, 2016-20
Table 9: Global consumer price index (absolute), 2016-20
Table 10: Global exchange rate, 2015-19
Table 11: Asia-Pacific bpo services market value: $ million, 2016-20
Table 12: Asia-Pacific bpo services market category segmentation: $ million, 2020
Table 13: Asia-Pacific bpo services market geography segmentation: $ million, 2020
Table 14: Asia-Pacific bpo services market value forecast: $ million, 2020-25
Table 15: Europe bpo services market value: $ million, 2016-20
Table 16: Europe bpo services market category segmentation: $ million, 2020
Table 17: Europe bpo services market geography segmentation: $ million, 2020
Table 18: Europe bpo services market value forecast: $ million, 2020-25
Table 19: Europe size of population (million), 2016-20
Table 20: Europe gdp (constant 2005 prices, $ billion), 2016-20
Table 21: Europe gdp (current prices, $ billion), 2016-20
Table 22: Europe inflation, 2016-20
Table 23: Europe consumer price index (absolute), 2016-20
Table 24: Europe exchange rate, 2015-19
Table 25: France bpo services market value: $ million, 2016-20
Table 26: France bpo services market category segmentation: $ million, 2020
Table 27: France bpo services market geography segmentation: $ million, 2020
Table 28: France bpo services market value forecast: $ million, 2020-25
Table 29: France size of population (million), 2016-20
Table 30: France gdp (constant 2005 prices, $ billion), 2016-20
Table 31: France gdp (current prices, $ billion), 2016-20
Table 32: France inflation, 2016-20
Table 33: France consumer price index (absolute), 2016-20
Table 34: France exchange rate, 2015-19
Table 35: Germany bpo services market value: $ million, 2016-20
Table 36: Germany bpo services market category segmentation: $ million, 2020
Table 37: Germany bpo services market geography segmentation: $ million, 2020
Table 38: Germany bpo services market value forecast: $ million, 2020-25
Table 39: Germany size of population (million), 2016-20
Table 40: Germany gdp (constant 2005 prices, $ billion), 2016-20
Table 41: Germany gdp (current prices, $ billion), 2016-20
Table 42: Germany inflation, 2016-20
Table 43: Germany consumer price index (absolute), 2016-20
Table 44: Germany exchange rate, 2015-19
Table 45: Australia bpo services market value: $ million, 2016-20
Table 46: Australia bpo services market category segmentation: $ million, 2020
Table 47: Australia bpo services market geography segmentation: $ million, 2020
Table 48: Australia bpo services market value forecast: $ million, 2020-25
Table 49: Australia size of population (million), 2016-20
Table 50: Australia gdp (constant 2005 prices, $ billion), 2016-20