Table of Content

1 INTRODUCTION 10
1.1 INTRODUCTION TO COVID-19 10
1.2 COVID-19 HEALTH ASSESSMENT 10
FIGURE 1 COVID-19: THE GLOBAL PROPAGATION 10
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 11
1.3 COVID-19 ECONOMIC ASSESSMENT 12
FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT
G20 COUNTRIES IN 2020 12
1.3.1 COVID-19 ECONOMIC IMPACT?SCENARIO ASSESSMENT 13
FIGURE 4 CRITERIA IMPACTING THE GLOBAL ECONOMY 13
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF THE GLOBAL ECONOMY 14

2 RESEARCH METHODOLOGY 16
2.1 RESEARCH ASSUMPTION 16
2.2 DATA TRIANGULATION 18
FIGURE 6 DATA TRIANGULATION 18
2.3 PRIMARY DATA 18
2.3.1 BREAKDOWN OF PRIMARY PROFILES 19
FIGURE 7 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE,
DESIGNATION, AND REGION 19
2.3.2 INCLUSION/EXCLUSION 19
2.4 STAKEHOLDERS 19
2.5 MARKET SIZE ESTIMATION 20
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 20
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 20

3 EXECUTIVE SUMMARY 21
3.1 SUMMARY OF KEY FINDINGS 21

4 IMPACT ON ECOSYSTEM AND EXTENDED ECOSYSTEM 22
4.1 BY STAKEHOLDER 22
4.1.1 TECHNOLOGY PROVIDERS 22
4.1.2 SOLUTION DESIGNERS AND DEVELOPERS/CONSULTANTS 22
4.1.3 SYSTEM INTEGRATORS 23
4.1.4 RESELLERS 23
4.1.5 MANAGED SERVICE PROVIDERS 23
FIGURE 10 INTELLIGENT PROCESS AUTOMATION ECOSYSTEM: BY TECHNOLOGY 23
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4.2 COVID-19 PANDEMIC-DRIVEN MARKET DYNAMICS AND FACTOR ANALYSIS 24
4.2.1 DRIVERS AND OPPORTUNITIES 24
4.2.2 RESTRAINS AND CHALLENGES 25
4.2.3 CUMULATIVE GROWTH ANALYSIS 27

5 BUSINESS IMPLICATIONS OF COVID-19 ON INTELLIGENT PROCESS AUTOMATION MARKET 28
5.1 INTRODUCTION 28
FIGURE 11 COVID-19 IMPACT: INTELLIGENT PROCESS AUTOMATION MARKET
(2019–2025) 28
5.2 COVID-19 IMPLICATIONS ON COMPONENT SEGMENT (PESSIMISTIC,
PRE-COVID-19, AND OPTIMISTIC) 29
5.2.1 SOLUTIONS FORECAST (2019–2025) 29
5.2.1.1 Forecast 2019–2025 (optimistic/pre-COVID-19/pessimistic) 29
FIGURE 12 IMPACT OF COVID-19 ON INTELLIGENT PROCESS AUTOMATION COMPONENT MARKET SIZE, BY SOLUTION 29
5.2.1.2 MNM View 29
5.2.2 SERVICES FORECAST (2019–2025) 30
5.2.2.1 Forecast 2019–2025 (optimistic/pre-COVID-19/pessimistic) 30
FIGURE 13 IMPACT OF COVID-19 ON INTELLIGENT PROCESS AUTOMATION COMPONENT MARKET SIZE, BY SERVICE 30
5.2.2.2 MNM View 30

6 COVID-19 IMPACT ON MAJOR VERTICALS WITH USE CASES AND HOW CLIENTS ARE RESPONDING TO THE CURRENT SITUATION 31
6.1 BANKING AND FINANCE SERVICES 31
6.1.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 31
FIGURE 14 BANKING AND FINANCE SERVICES: INTELLIGENT PROCESS AUTOMATION MARKET SIZE, 2019–2025 (USD MILLION) 31
6.1.2 KEY USE CASES 32
TABLE 1 COVID-19 USE CASES: BANKING AND FINANCE SERVICES 32
6.1.3 MNM VIEW (RESPONSE OF THE VERTICAL TO COVID-19) 32
6.2 MANUFACTURING AND LOGISTICS 33
6.2.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 33
FIGURE 15 MANUFACTURING AND LOGISTICS: INTELLIGENT PROCESS AUTOMATION MARKET SIZE, 2019–2025 (USD MILLION) 33
6.2.2 KEY USE CASES 33
TABLE 2 COVID-19 USE CASES: MANUFACTURING AND LOGISTICS 33
6.2.3 MNM VIEW (RESPONSE OF THE VERTICAL TO COVID-19) 34
6.3 RETAIL AND CONSUMER GOODS 35
6.3.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 35
FIGURE 16 RETAIL AND CONSUMER GOODS: INTELLIGENT PROCESS AUTOMATION MARKET SIZE, 2019–2025 (USD MILLION) 35
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6.3.2 KEY USE CASES 35
TABLE 3 COVID-19 USE CASES: RETAIL AND CONSUMER GOODS 35
6.3.3 MNM VIEW (RESPONSE OF THE VERTICAL TO COVID-19) 36
6.4 INFORMATION TECHNOLOGY 36
6.4.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 36
FIGURE 17 INFORMATION TECHNOLOGY: INTELLIGENT PROCESS AUTOMATION MARKET SIZE, 2019–2025 (USD MILLION) 36
6.4.2 KEY USE CASES 37
TABLE 4 COVID-19 USE CASES: INFORMATION TECHNOLOGY 37
6.4.3 MNM VIEW (RESPONSE OF THE VERTICAL TO COVID-19) 37
6.5 HEALTHCARE 38
6.5.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 38
FIGURE 18 HEALTHCARE: INTELLIGENT PROCESS AUTOMATION MARKET SIZE,
2019–2025 (USD MILLION) 38
6.5.2 KEY USE CASES 38
TABLE 5 COVID-19 USE CASES: HEALTHCARE 38
6.5.3 MNM VIEW (RESPONSE OF THE VERTICAL TO COVID-19) 39
6.6 INSURANCE 40
6.6.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 40
FIGURE 19 INSURANCE: INTELLIGENT PROCESS AUTOMATION MARKET SIZE,
2019–2025 (USD MILLION) 40
6.6.2 KEY USE CASES 40
TABLE 6 COVID-19 USE CASES: INSURANCE 40
6.6.3 MNM VIEW (RESPONSE OF THE VERTICAL TO COVID-19) 41
6.7 TELECOMMUNICATION 41
6.7.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 41
FIGURE 20 TELECOMMUNICATION: INTELLIGENT PROCESS AUTOMATION MARKET SIZE, 2019–2025 (USD MILLION) 41
6.7.2 KEY USE CASES 42
TABLE 7 COVID-19 USE CASES: TELECOMMUNICATION 42
6.7.3 MNM VIEW (RESPONSE OF THE VERTICAL TO COVID-19) 42
6.8 MEDIA 43
6.8.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 43
FIGURE 21 MEDIA: INTELLIGENT PROCESS AUTOMATION MARKET SIZE,
2019–2025 (USD MILLION) 43
6.8.2 KEY USE CASES 43
TABLE 8 COVID-19 USE CASES: MEDIA 43
6.8.3 MNM VIEW (RESPONSE OF THE VERTICAL TO COVID-19) 44
6.9 LIFE SCIENCES 44
6.9.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 44
FIGURE 22 LIFE SCIENCES: INTELLIGENT PROCESS AUTOMATION MARKET SIZE,
2019–2025 (USD MILLION) 44
6.9.2 KEY USE CASES 45
TABLE 9 COVID-19 USE CASES: LIFE SCIENCES 45
6.9.3 MNM VIEW (RESPONSE OF THE VERTICAL TO COVID-19) 45
6.10 PUBLIC SERVICES 46
6.10.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 46
FIGURE 23 PUBLIC SERVICES: INTELLIGENT PROCESS AUTOMATION MARKET SIZE, 2019–2025 (USD MILLION) 46
6.10.2 KEY USE CASES 46
TABLE 10 COVID-19 USE CASES: PUBLIC SERVICES 46
6.10.3 MNM VIEW (RESPONSE OF THE VERTICAL TO COVID-19) 47
6.11 ENERGY AND UTILITIES 47
6.11.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 47
FIGURE 24 ENERGY AND UTILITIES: INTELLIGENT PROCESS AUTOMATION MARKET SIZE, 2019–2025 (USD MILLION) 47
6.11.2 KEY USE CASES 48
TABLE 11 COVID-19 USE CASES: ENERGY AND UTILITIES 48
6.11.3 MNM VIEW (RESPONSE OF THE VERTICAL TO COVID-19) 48
6.12 TRAVEL AND HOSPITALITY 49
6.12.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 49
FIGURE 25 TRAVEL AND HOSPITALITY: INTELLIGENT PROCESS AUTOMATION MARKET SIZE, 2019–2025 (USD MILLION) 49
6.12.2 KEY USE CASES 49
TABLE 12 COVID-19 USE CASES: TRAVEL AND HOSPITALITY 49
6.12.3 MNM VIEW (RESPONSE OF THE VERTICAL TO COVID-19) 50

7 COVID-19 IMPACT ON REGION 51
7.1 INTRODUCTION 51
7.2 NORTH AMERICA 52
7.2.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 52
FIGURE 26 NORTH AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET SIZE, 2019–2025 (USD MILLION) 52
7.3 EUROPE 53
7.3.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 53
FIGURE 27 EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET SIZE,
2019–2025 (USD MILLION) 53
7.3.2 UNITED KINGDOM 54
7.3.2.1 Forecast 2019–2025 (optimistic/pre-COVID-19/pessimistic) 54
FIGURE 28 UNITED KINGDOM: INTELLIGENT PROCESS AUTOMATION MARKET SIZE, 2019–2025 (USD MILLION) 54
7.3.3 IRELAND 55
7.3.3.1 Forecast 2019–2025 (optimistic/pre-COVID-19/pessimistic) 55
FIGURE 29 IRELAND: INTELLIGENT PROCESS AUTOMATION MARKET SIZE,
2019–2025 (USD MILLION) 55
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7.3.4 CONTINENTAL EUROPE 56
7.3.4.1 Forecast 2019–2025 (optimistic/pre-COVID-19/pessimistic) 56
FIGURE 30 CONTINENTAL EUROPE: INTELLIGENT PROCESS AUTOMATION MARKET SIZE, 2019–2025 (USD MILLION) 56
7.4 ASIA PACIFIC 57
7.4.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 57
FIGURE 31 ASIA PACIFIC: INTELLIGENT PROCESS AUTOMATION MARKET SIZE,
2019–2025 (USD MILLION) 57
7.5 MIDDLE EAST AND AFRICA 58
7.5.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 58
FIGURE 32 MIDDLE EAST AND AFRICA: INTELLIGENT PROCESS AUTOMATION MARKET SIZE, 2019–2025 (USD MILLION) 58
7.6 LATIN AMERICA 59
7.6.1 FORECAST 2019–2025 (OPTIMISTIC/PRE-COVID-19/PESSIMISTIC) 59
FIGURE 33 LATIN AMERICA: INTELLIGENT PROCESS AUTOMATION MARKET SIZE,
2019–2025 (USD MILLION) 59
8 COMPANY PROFILES 60
8.1 COVID-19-ORIENTED PROFILES OF KEY INTELLIGENT PROCESS AUTOMATION VENDORS 60
TABLE 13 COVID-19-ORIENTED PROFILES OF KEY INTELLIGENT PROCESS
AUTOMATION VENDORS 60
9 APPENDIX 67
9.1 INDUSTRY EXCERPTS 67
9.2 DISCUSSION GUIDE 68
9.3 KNOWLEDGE STORE 71
9.4 AVAILABLE CUSTOMIZATIONS 73
9.5 RELATED REPORTS 73
9.6 AUTHOR DETAILS 74