Table of Content



1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions

2 Top 5 Emerging Countries BPO Services
2.1. Industry Outlook

3 BPO Services in South Africa
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis

4 Macroeconomic Indicators
4.1. Country data

5 BPO Services in Brazil
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis

6 Macroeconomic Indicators
6.1. Country data

7 BPO Services in China
7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis

8 Macroeconomic Indicators
8.1. Country data

9 BPO Services in India
9.1. Market Overview
9.2. Market Data
9.3. Market Segmentation
9.4. Market outlook
9.5. Five forces analysis

10 Macroeconomic Indicators
10.1. Country data

11 BPO Services in Mexico
11.1. Market Overview
11.2. Market Data
11.3. Market Segmentation
11.4. Market outlook
11.5. Five forces analysis

12 Macroeconomic Indicators
12.1. Country data

13 Company Profiles
13.1. Wipro Ltd
13.2. TMF Group Holding B.V.
13.3. HCL Technologies Limited
13.4. ISS AS
13.5. Infosys Limited
13.6. Capgemini SE
13.7. Genpact Ltd
13.8. SYNNEX Corporation

14 Appendix
14.1. Methodology
14.2. About MarketLine



List of Figures


Figure 1: Top 5 emerging countries bpo services industry, revenue ($m), 2016-25
Figure 2: Top 5 emerging countries bpo services industry, revenue ($m), 2016-20
Figure 3: Top 5 emerging countries bpo services industry forecast, revenue ($m), 2020-25
Figure 4: South Africa bpo services market value: $ million, 2016-20
Figure 5: South Africa bpo services market category segmentation: % share, by value, 2020
Figure 6: South Africa bpo services market geography segmentation: % share, by value, 2020
Figure 7: South Africa bpo services market value forecast: $ million, 2020-25
Figure 8: Forces driving competition in the bpo services market in South Africa, 2020
Figure 9: Drivers of buyer power in the bpo services market in South Africa, 2020
Figure 10: Drivers of supplier power in the bpo services market in South Africa, 2020
Figure 11: Factors influencing the likelihood of new entrants in the bpo services market in South Africa, 2020
Figure 12: Factors influencing the threat of substitutes in the bpo services market in South Africa, 2020
Figure 13: Drivers of degree of rivalry in the bpo services market in South Africa, 2020
Figure 14: Brazil bpo services market value: $ million, 2016-20
Figure 15: Brazil bpo services market category segmentation: % share, by value, 2020
Figure 16: Brazil bpo services market geography segmentation: % share, by value, 2020
Figure 17: Brazil bpo services market value forecast: $ million, 2020-25
Figure 18: Forces driving competition in the bpo services market in Brazil, 2020
Figure 19: Drivers of buyer power in the bpo services market in Brazil, 2020
Figure 20: Drivers of supplier power in the bpo services market in Brazil, 2020
Figure 21: Factors influencing the likelihood of new entrants in the bpo services market in Brazil, 2020
Figure 22: Factors influencing the threat of substitutes in the bpo services market in Brazil, 2020
Figure 23: Drivers of degree of rivalry in the bpo services market in Brazil, 2020
Figure 24: China bpo services market value: $ million, 2016-20
Figure 25: China bpo services market category segmentation: % share, by value, 2020
Figure 26: China bpo services market geography segmentation: % share, by value, 2020
Figure 27: China bpo services market value forecast: $ million, 2020-25
Figure 28: Forces driving competition in the bpo services market in China, 2020
Figure 29: Drivers of buyer power in the bpo services market in China, 2020
Figure 30: Drivers of supplier power in the bpo services market in China, 2020
Figure 31: Factors influencing the likelihood of new entrants in the bpo services market in China, 2020
Figure 32: Factors influencing the threat of substitutes in the bpo services market in China, 2020
Figure 33: Drivers of degree of rivalry in the bpo services market in China, 2020
Figure 34: India bpo services market value: $ million, 2016-20
Figure 35: India bpo services market category segmentation: % share, by value, 2020
Figure 36: India bpo services market geography segmentation: % share, by value, 2020
Figure 37: India bpo services market value forecast: $ million, 2020-25
Figure 38: Forces driving competition in the bpo services market in India, 2020
Figure 39: Drivers of buyer power in the bpo services market in India, 2020
Figure 40: Drivers of supplier power in the bpo services market in India, 2020
Figure 41: Factors influencing the likelihood of new entrants in the bpo services market in India, 2020
Figure 42: Factors influencing the threat of substitutes in the bpo services market in India, 2020
Figure 43: Drivers of degree of rivalry in the bpo services market in India, 2020
Figure 44: Mexico bpo services market value: $ million, 2016-20
Figure 45: Mexico bpo services market category segmentation: % share, by value, 2020
Figure 46: Mexico bpo services market geography segmentation: % share, by value, 2020
Figure 47: Mexico bpo services market value forecast: $ million, 2020-25
Figure 48: Forces driving competition in the bpo services market in Mexico, 2020
Figure 49: Drivers of buyer power in the bpo services market in Mexico, 2020
Figure 50: Drivers of supplier power in the bpo services market in Mexico, 2020


List of Tables


Table 1: Top 5 emerging countries bpo services industry, revenue ($m), 2016-25
Table 2: Top 5 emerging countries bpo services industry, revenue ($m), 2016-20
Table 3: Top 5 emerging countries bpo services industry forecast, revenue ($m), 2020-25
Table 4: South Africa bpo services market value: $ million, 2016-20
Table 5: South Africa bpo services market category segmentation: $ million, 2020
Table 6: South Africa bpo services market geography segmentation: $ million, 2020
Table 7: South Africa bpo services market value forecast: $ million, 2020-25
Table 8: South Africa size of population (million), 2016-20
Table 9: South Africa gdp (constant 2005 prices, $ billion), 2016-20
Table 10: South Africa gdp (current prices, $ billion), 2016-20
Table 11: South Africa inflation, 2016-20
Table 12: South Africa consumer price index (absolute), 2016-20
Table 13: South Africa exchange rate, 2015-19
Table 14: Brazil bpo services market value: $ million, 2016-20
Table 15: Brazil bpo services market category segmentation: $ million, 2020
Table 16: Brazil bpo services market geography segmentation: $ million, 2020
Table 17: Brazil bpo services market value forecast: $ million, 2020-25
Table 18: Brazil size of population (million), 2016-20
Table 19: Brazil gdp (constant 2005 prices, $ billion), 2016-20
Table 20: Brazil gdp (current prices, $ billion), 2016-20
Table 21: Brazil inflation, 2016-20
Table 22: Brazil consumer price index (absolute), 2016-20
Table 23: Brazil exchange rate, 2015-19
Table 24: China bpo services market value: $ million, 2016-20
Table 25: China bpo services market category segmentation: $ million, 2020
Table 26: China bpo services market geography segmentation: $ million, 2020
Table 27: China bpo services market value forecast: $ million, 2020-25
Table 28: China size of population (million), 2016-20
Table 29: China gdp (constant 2005 prices, $ billion), 2016-20
Table 30: China gdp (current prices, $ billion), 2016-20
Table 31: China inflation, 2016-20
Table 32: China consumer price index (absolute), 2016-20
Table 33: China exchange rate, 2015-19
Table 34: India bpo services market value: $ million, 2016-20
Table 35: India bpo services market category segmentation: $ million, 2020
Table 36: India bpo services market geography segmentation: $ million, 2020
Table 37: India bpo services market value forecast: $ million, 2020-25
Table 38: India size of population (million), 2016-20
Table 39: India gdp (constant 2005 prices, $ billion), 2016-20
Table 40: India gdp (current prices, $ billion), 2016-20
Table 41: India inflation, 2016-20
Table 42: India consumer price index (absolute), 2016-20
Table 43: India exchange rate, 2015-19
Table 44: Mexico bpo services market value: $ million, 2016-20
Table 45: Mexico bpo services market category segmentation: $ million, 2020
Table 46: Mexico bpo services market geography segmentation: $ million, 2020
Table 47: Mexico bpo services market value forecast: $ million, 2020-25
Table 48: Mexico size of population (million), 2016-20
Table 49: Mexico gdp (constant 2005 prices, $ billion), 2016-20
Table 50: Mexico gdp (current prices, $ billion), 2016-20