1 INTRODUCTION 16
1.1 OBJECTIVES OF THE STUDY 16
1.2 MARKET DEFINITION 16
1.3 MARKET SCOPE 17
1.3.1 MARKET SEGMENTATION 17
1.3.2 REGIONS COVERED 17
1.4 YEARS CONSIDERED FOR THE STUDY 18
1.5 CURRENCY CONSIDERED 18
1.6 STAKEHOLDERS 18

2 RESEARCH METHODOLOGY 19
2.1 RESEARCH DATA 19
2.1.1 SECONDARY DATA 20
2.1.2 PRIMARY DATA 20
2.1.2.1 Breakup of primary profiles 20
2.1.2.2 Key industry insights 21
2.2 MARKET BREAKUP AND DATA TRIANGULATION 21
2.3 MARKET SIZE ESTIMATION 22
2.3.1 TOP-DOWN APPROACH 22
2.3.2 BOTTOM-UP APPROACH 23
2.4 MARKET FORECAST 23
2.5 ASSUMPTIONS FOR THE STUDY 24
2.6 LIMITATIONS OF THE STUDY 24

3 EXECUTIVE SUMMARY 25

4 PREMIUM INSIGHTS 29
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE INTEGRATED WORKPLACE MANAGEMENT SYSTEM MARKET 29
4.2 INTEGRATED WORKPLACE MANAGEMENT SYSTEM MARKET, BY OFFERING, 2019 29
4.3 INTEGRATED WORKPLACE MANAGEMENT SYSTEM MARKET, BY VERTICAL, 2017–2024 30
4.4 INTEGRATED WORKPLACE MANAGEMENT SYSTEM MARKET, BY SERVICE, 2019 VS. 2024 30
4.5 MARKET INVESTMENT SCENARIO 31

5 MARKET OVERVIEW AND INDUSTRY TRENDS 32
5.1 INTRODUCTION 32
5.2 MARKET DYNAMICS 32
5.2.1 DRIVERS 33
5.2.1.1 Growing cloud-based application deployments 33
5.2.1.2 Increasing competitiveness and workforce dynamics 33
5.2.1.3 Growing importance of corporate social responsibilities across the globe 33
5.2.1.4 Government regulatory compliance 34
5.2.2 RESTRAINTS 34
5.2.2.1 Unexplored benefits of facility and workplace management 34
5.2.3 OPPORTUNITIES 34
5.2.3.1 Emerging technologies 34
5.2.3.2 Untouched geographic market 35
5.2.4 CHALLENGES 35
5.2.4.1 Lack of expertise 35
5.3 ENABLING TECHNOLOGIES 35
5.3.1 INTERNET OF THINGS 36
5.3.2 CLOUD COMPUTING 36
5.3.3 ARTIFICIAL INTELLIGENCE 36
5.4 USE CASES 37

6 INTEGRATED WORKPLACE MANAGEMENT SYSTEM MARKET, BY OFFERING 41
6.1 INTRODUCTION 42
6.2 SOLUTION 43
6.2.1 INTEGRATED WORKPLACE MANAGEMENT SYSTEM SOLUTION TO WITNESS DECENT GROWTH DURING THE FORECAST PERIOD 43
6.2.2 OPERATIONS AND SERVICES MANAGEMENT 43
6.2.3 REAL ESTATE MANAGEMENT 43
6.2.4 ENVIRONMENTAL AND ENERGY MANAGEMENT 43
6.2.5 FACILITY MANAGEMENT 44
6.2.6 PROJECT MANAGEMENT 44
6.3 SERVICES 45
6.3.1 PROFESSIONAL SERVICES 45
6.3.1.1 Consulting 46
6.3.1.1.1 Consulting services provide improved decisions and ensure cost-effective operations 46
6.3.1.2 Integration and deployment 47
6.3.1.2.1 Growing need for IWMS solutions to increase use of integration and deployment services 47
6.3.1.3 Support and maintenance 48
6.3.1.3.1 North America to dominate the support and maintenance segment 48
6.3.2 MANAGED SERVICES 49
6.3.2.1 Managed services help reduce costs and decrease complexities 49

7 INTEGRATED WORKPLACE MANAGEMENT SYSTEM MARKET, BY DEPLOYMENT TYPE 50
7.1 INTRODUCTION 51
7.2 ON-PREMISES 52
7.2.1 INCREASING DEMAND FOR SECURITY TO PAVE WAY FOR ON-PREMISES SOLUTIONS IN DIFFERENT VERTICALS 52
7.3 CLOUD 53
7.3.1 COST-EFFECTIVENESS AND GLOBAL AVAILABILITY TO DRIVE CLOUD-BASED ADOPTION OF INTEGRATED WORKPLACE MANAGEMENT SYSTEM 53

8 INTEGRATED WORKPLACE MANAGEMENT SYSTEM MARKET, BY VERTICAL 54
8.1 INTRODUCTION 55
8.2 PUBLIC SECTOR 56
8.2.1 INTEGRATED WORKPLACE MANAGEMENT SYSTEM SOLUTIONS HELP PUBLIC SECTOR EFFORTLESSLY SOLVE BUDGET ISSUES 56
8.3 IT AND TELECOM 57
8.3.1 CONTACT CENTER EFFECTIVENESS, REDUCED OPERATIONAL AND EMPLOYMENT COSTS, AND MAXIMUM ROI ON WEB SELF-SERVICE TO INCREASE ADOPTION OF INTEGRATED WORKPLACE MANAGEMENT SYSTEM 57
8.4 MANUFACTURING 58
8.4.1 INCREASING DEPLOYMENT OF INTEGRATED WORKPLACE MANAGEMENT SYSTEM SOLUTIONS TO ADDRESS CONCERN OVER INCREASED COSTS AND REDUCE TIME WASTAGE 58
8.5 BANKING, FINANCIAL SERVICES, AND INSURANCE 59
8.5.1 STRINGENT REGULATIONS TO INCREASE ADOPTION OF INTEGRATED WORKPLACE MANAGEMENT SYSTEM SOLUTIONS 59
8.6 REAL ESTATE AND CONSTRUCTION 60
8.6.1 PROPERTY MANAGEMENT TO DRIVE ADOPTION OF INTEGRATED WORKPLACE MANAGEMENT SYSTEM 60
8.7 RETAIL 61
8.7.1 INCREASING DEPLOYMENT OF INTEGRATED WORKPLACE MANAGEMENT SYSTEM SOLUTIONS ON VARIOUS CHANNELS TO INCREASE CUSTOMER ENGAGEMENT 61
8.8 HEALTHCARE 62
8.8.1 INTEGRATED WORKPLACE MANAGEMENT SYSTEM SOLUTIONS TO IMPROVE PATIENT MANAGEMENT, MONITORING, AND CUSTOMER EXPERIENCE AND ENGAGEMENT 62
8.9 EDUCATION 63
8.9.1 IMPROVED STUDENT AND TEACHER ENGAGEMENT TO DRIVE ADOPTION OF INTEGRATED WORKPLACE MANAGEMENT SYSTEM IN EDUCATION VERTICAL 63
8.10 OTHERS 64

9 INTEGRATED WORKPLACE MANAGEMENT SYSTEM MARKET, BY REGION 65
9.1 INTRODUCTION 66
9.2 NORTH AMERICA 68
9.2.1 UNITED STATES 71
9.2.1.1 Increasing demand for smart buildings and presence of a large number of IWMS vendors to drive the market growth in the US 71
9.2.2 CANADA 71
9.2.2.1 Increasing number of public-private partnership projects to boost the market growth in Canada 71
9.3 EUROPE 72
9.3.1 UNITED KINGDOM 74
9.3.1.1 Digital transformation to drive the growth of the market in the UK 74
9.3.2 GERMANY 75
9.3.2.1 High public investments in infrastructure to drive the market growth in Germany 75
9.3.3 FRANCE 75
9.3.3.1 Wide adoption of AI, ML, and data analytics technologies among enterprises to drive the growth of the market in France 75
9.3.4 REST OF EUROPE 75
9.4 ASIA PACIFIC 76
9.4.1 CHINA 79
9.4.1.1 High investments in the private sector and huge population to boost the market growth in China 79
9.4.2 INDIA 79
9.4.2.1 Emphasis on urban development and modernizations to drive the market growth in India 79
9.4.3 JAPAN 80
9.4.3.1 Huge investments in the real estate sector to drive the market growth in Japan 80
9.4.4 REST OF ASIA PACIFIC 80
9.5 MIDDLE EAST AND AFRICA 80
9.5.1 UNITED ARAB EMIRATES 83
9.5.1.1 Rapid technological adoption to drive the market growth in the United Arab Emirates market 83
9.5.2 SAUDI ARABIA 83
9.5.2.1 Growing population to drive the growth of the market in Saudi Arabia 83
9.5.3 REST OF MIDDLE EAST AND AFRICA 84
9.6 LATIN AMERICA 84
9.6.1 BRAZIL 86
9.6.1.1 Rapid technological advancements and high foreign direct investments to drive the market growth in Brazil 86
9.6.2 MEXICO 87
9.6.2.1 Increasing IT investments and presence of leading players to boost the market growth in Mexico 87
9.6.3 REST OF LATIN AMERICA 87

10 COMPETITIVE LANDSCAPE 88
10.1 COMPETITIVE LEADERSHIP MAPPING 88
10.1.1 VISIONARY LEADERS 88
10.1.2 INNOVATORS 88
10.1.3 DYNAMIC DIFFERENTIATORS 88
10.1.4 EMERGING COMPANIES 88
10.2 STRENGTH OF PRODUCT PORTFOLIO 90
10.3 BUSINESS STRATEGY EXCELLENCE 90
10.4 MARKET RANKING FOR THE INTEGRATED WORKPLACE MANAGEMENT SYSTEM MARKET, 2019 91

11 COMPANY PROFILES 92
11.1 IBM 92
(Business Overview, Solutions Offered, Recent Developments, SWOT Analysis, and MNM View)*
11.2 ORACLE 95
11.3 TRIMBLE 98
11.4 ACCRUENT 101
11.5 PLANON 104
11.6 ARCHIBUS 106
11.7 SERVICE WORKS GLOBAL 108
11.8 CAUSEWAY TECHNOLOGIES 110
11.9 SAP 111
11.10 FSI 114
11.11 FACILIO 116
11.12 FM:SYSTEMS 118
11.13 IOFFICE 118
11.14 SPACEWELL 119
11.15 MRI SOFTWARE 119
*Details on Business Overview, Solutions Offered, Recent Developments, SWOT Analysis, and MNM View might not be captured in case of unlisted companies.
12 APPENDIX 120
12.1 INDUSTRY EXCERPTS 120
12.2 DISCUSSION GUIDE 121
12.3 KNOWLEDGE STORE:  125
12.4 AVAILABLE CUSTOMIZATIONS 127
12.5 RELATED REPORTS 127
12.6 AUTHOR DETAILS 128