Table of Content

1 INTRODUCTION 16
1.1 STUDY OBJECTIVES 16
1.2 DEFINITION 16
1.3 STUDY SCOPE 17
1.3.1 MARKETS COVERED 17
1.3.2 YEARS CONSIDERED 17
1.4 CURRENCY 18
1.5 LIMITATIONS 18
1.6 STAKEHOLDERS 18

2 RESEARCH METHODOLOGY 19
2.1 RESEARCH DATA 19
2.1.1 SECONDARY DATA 20
2.1.1.1 Major secondary sources 20
2.1.1.2 Key data from secondary sources 21
2.1.2 PRIMARY DATA 21
2.1.2.1 Breakdown of primaries 21
2.1.2.2 Key data from primary sources 22
2.1.2.3 Key industry insights 22
2.2 MARKET SIZE ESTIMATION 23
2.2.1 BOTTOM-UP APPROACH 23
2.2.1.1 Approach for capturing market size by bottom-up analysis 23
2.2.2 TOP-DOWN APPROACH 24
2.2.2.1 Approach for capturing market size by top-down analysis 24
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 25
2.4 RESEARCH ASSUMPTIONS 26

3 EXECUTIVE SUMMARY 27

4 PREMIUM INSIGHTS 31
4.1 ATTRACTIVE OPPORTUNITIES FOR GROWTH OF PC AS A SERVICE MARKET 31
4.2 GLOBAL PCAAS MARKET, BY OFFERING 31
4.3 GLOBAL PCAAS MARKET, BY ENTERPRISE TYPE 32
4.4 GLOBAL PCAAS MARKET, BY VERTICAL 32
4.5 GLOBAL PCAAS MARKET, BY GEOGRAPHY 33
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5 MARKET OVERVIEW 34
5.1 INTRODUCTION 34
5.2 MARKET DYNAMICS 34
5.2.1 DRIVERS 35
5.2.1.1 Inclination toward OPEX model rather than CAPEX model 35
5.2.1.2 Superior benefits of PCaaS business model 35
5.2.1.3 Additional advantages of PCaaS model such as flexibility and scalability 36
5.2.2 RESTRAINTS 36
5.2.2.1 Absence of awareness in field of PCaaS in developing countries 36
5.2.2.2 Lack of product differentiation 36
5.2.3 OPPORTUNITIES 37
5.2.3.1 Probability of adoption of PCaaS by small and medium-sized enterprises 37
5.2.3.2 Potential demand for PCaaS in untapped regions – APAC and ROW 37
5.2.3.3 Increase in revenue of MSPs by offering PCaaS solutions 37
5.2.4 CHALLENGES 37
5.2.4.1 Security and data protection risks in BFSI 37

6 INDUSTRY TRENDS 39
6.1 INTRODUCTION 39
6.2 VALUE CHAIN ANALYSIS 39
6.2.1 SOLUTION PROVIDERS 39
6.2.2 MANAGED SERVICE PROVIDERS 40
6.2.3 END USERS 40
6.3 INDUSTRY TRENDS 40
6.3.1 RISING TREND OF OEMS BECOMING MULTIBRAND HARDWARE PROVIDERS 40
6.3.2 GROWING NUMBER OF MANAGED SERVICE PROVIDERS 40

7 PCAAS MARKET, BY OFFERING 41
7.1 INTRODUCTION 42
7.2 HARDWARE 43
7.2.1 DESKTOPS 44
7.2.1.1 APAC to account for largest demand of desktops by 2024 44
7.2.2 LAPTOPS, NOTEBOOKS, AND TABLETS 45
7.2.2.1 Features including portability, and reduced workspace to drive the market for Laptops, notebooks, and tablets 45
7.3 SOFTWARE 46
7.3.1 NORTH AMERICA TO ACCOUNT FOR LARGEST DEMAND OF SOFTWARE
BY 2024 46
7.4 SERVICES 47
7.4.1 GROWING DEMAND FOR SUPPORT AND MAINTENANCE SERVICES TO DRIVE THE MARKET FOR PCAAS 47

8 PCAAS MARKET, BY ENTERPRISE TYPE 48
8.1 INTRODUCTION 49
8.2 SMALL AND MEDIUM-SIZED ENTERPRISES (SMES) 50
8.2.1 SHIFTING SME’S PREFERENCE TOWARDS OPEX BUSINESS MODEL TO PROPEL THE MARKET FOR PCAAS 50
8.3 LARGE ENTERPRISES 51
8.3.1 REDUCTION IN IT SUPPORT AND PROCUREMENT WORKLOAD TO CREATE DEMAND FOR PCAAS IN THIS SEGMENT 51

9 PCAAS MARKET, BY VERTICAL 53
9.1 INTRODUCTION 54
9.2 IT & TELECOMMUNICATIONS 55
9.2.1 NORTH AMERICA TO ACCOUNT FOR LARGEST DEMAND OF PCAAS BY 2024 55
9.3 HEALTHCARE & LIFE SCIENCES 56
9.3.1 THE GROWING NEED TO PROVIDE BETTER SERVICES TO PATIENTS TO DRIVE THE MARKET FOR PCAAS IN HEALTHCARE & LIFE SCIENCE VERTICAL 56
9.4 EDUCATION 57
9.4.1 INCREASING USE OF TECHNOLOGY TO DEVELOP AND TRAIN STUDENTS EFFECTIVELY WILL PROPEL THE MARKET OF PCAAS 57
9.5 BANKING, FINANCIAL SERVICES AND INSURANCE (BFSI) 58
9.5.1 INCREASING AWARENESS ABOUT PCAAS SOLUTION IN BFSI TO DRIVE THIS MARKET 58
9.6 GOVERNMENT 59
9.6.1 GROWING INTEREST OF GOVERNMENT AGENCIES TOWARDS PCAAS SOLUTION TO DRIVE THIS MARKET 59
9.7 OTHER (RETAIL AND MANUFACTURING) 60
9.7.1 RETAIL AND MANUFACTURING ARE THE MAJOR CONTRIBUTORS FOR PCAAS IN THIS SEGMENT 60

10 GEOGRAPHIC ANALYSIS 61
10.1 INTRODUCTION 62
10.2 NORTH AMERICA 64
10.2.1 US 66
10.2.1.1 US provides a suitable environment, in terms of government regulations and compliance, for startups and SMEs. 66
10.2.2 CANADA AND MEXICO 66
10.2.2.1 Rising awareness to boost PCaaS adoption in these countries 66
10.3 EUROPE 67
10.3.1 UK 70
10.3.1.1 PCaaS solution is widely being used by public and private organizations across the UK 70
10.3.2 FRANCE 70
10.3.2.1 France has strong economic fundamentals and robust and knowledge-intensive industrial structure 70
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10.3.3 GERMANY 71
10.3.3.1 Germany is home to leading DaaS providers such as CHG-MERIDIAN and Hemmersbach 71
10.3.4 REST OF EUROPE 71
10.4 APAC 71
10.4.1 AUSTRALIA & NEW ZEALAND 74
10.4.1.1 Leading PCaaS companies such as Lenovo, HP, and Dell have recently expanded their business in Australia 74
10.4.2 INDIA 75
10.4.2.1 HP is amongst the leading companies that have been offering DaaS in India 75
10.4.3 JAPAN 75
10.4.3.1 Increasing adoption of PCaaS in education, government, and BFSI verticals is driving Japanese market 75
10.4.4 CHINA 75
10.4.4.1 China’s IT industry has experienced impressive growth in the last few years 75
10.4.5 REST OF APAC 75
10.5 REST OF THE WORLD 76
10.5.1 RISING DEMAND FOR SERVICE OFFERINGS TO DRIVE THE MARKET FOR PCAAS IN REST OF THE WORLD 76

11 COMPETITIVE LANDSCAPE 78
11.1 OVERVIEW 78
11.2 PLAYER RANKING ANALYSIS: PCAAS MARKET 79
11.3 COMPETITIVE LEADERSHIP MAPPING 80
11.3.1 VISIONARY LEADERS 80
11.3.2 DYNAMIC DIFFERENTIATORS 81
11.3.3 INNOVATORS 81
11.3.4 EMERGING COMPANIES 81
11.4 COMPETITIVE SITUATIONS AND TRENDS 83
11.4.1 PRODUCT LAUNCHES AND DEVELOPMENTS 83
11.4.2 AGREEMENTS, PARTNERSHIPS, CONTRACTS, JOINT VENTURES, AND COLLABORATIONS 84
11.4.3 EXPANSIONS AND INVESTMENTS 85
11.4.4 MERGERS AND ACQUISITIONS 85

12 COMPANY PROFILES 86
(Business Overview, Products/Solutions Offered, Recent Developments, SWOT Analysis, and MnM View)*
12.1 INTRODUCTION 86
12.2 KEY PLAYERS 86
12.2.1 LENOVO 86
12.2.2 HEWLETT-PACKARD COMPANY (HP) 90
12.2.3 DELL TECHNOLOGIES 93
12.2.4 COMPUCOM SYSTEMS (OFFICE DEPOT) 96
12.2.5 MICROSOFT 99
12.2.6 HEMMERSBACH GMBH & CO. KG 102
12.2.7 SERVICE IT DIRECT (BIZBANG) 104
12.2.8 STARHUB 105
12.2.9 TELIA 107
12.2.10 ARROW ELECTRONICS 109
12.2.11 SHI INTERNATIONAL CORP. 111
12.3 OTHER IMPORTANT PLAYERS 113
12.3.1 SOFTCAT 113
12.3.2 COMPUTER SYSTEM AUSTRALIA (CSA) 114
12.3.3 PC CONNECTION 115
12.3.4 ATEA GLOBAL SERVICES (ATEA GROUP) 116
12.3.5 SYNNEX CORPORATION 117
12.3.6 ZONES 117
12.3.7 CHG-MERIDIAN 118
12.3.8 INNOVA TECHNOLOGY SERVICES 118
12.4 KEY INNOVATORS 119
12.4.1 UTOPIC SOFTWARE 119
12.4.2 INTEL CORPORATION 120
12.4.3 XMA LTD 120
12.4.4 CAPGEMINI 121
12.4.5 RAM-TECH PC SOLUTIONS 122
12.4.6 PANASONIC CORPORATION 122
12.4.7 COMPUTACENTRE 123
*Details on Business Overview, Products/Solutions Offered, Recent Developments, SWOT Analysis, and MnM View might not be captured in case of unlisted companies.
13 APPENDIX 124
13.1 INSIGHTS FROM INDUSTRY EXPERTS 124
13.2 DISCUSSION GUIDE 124
13.3 KNOWLEDGE STORE: 128
13.4 AVAILABLE CUSTOMIZATIONS 130
13.5 RELATED REPORTS 130
13.6 AUTHOR DETAILS 131



List of Figures

FIGURE 1 PC AS A SERVICE MARKET SEGMENTATION 17
FIGURE 2 PCAAS MARKET: RESEARCH DESIGN 19
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 23
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 24
FIGURE 5 DATA TRIANGULATION 25
FIGURE 6 GLOBAL PC AS A SERVICE MARKET 2016–2024 (USD BILLION) 28
FIGURE 7 PCAAS MARKET FOR SOFTWARE OFFERINGS TO REGISTER HIGHEST CAGR, DURING FORECAST PERIOD 28
FIGURE 8 SMALL AND MEDIUM-SIZED ENTERPRISES (SMES) TO HOLD LARGER SIZE OF PCAAS MARKET DURING FORECAST PERIOD 29
FIGURE 9 IT & TELECOMMUNICATIONS VERTICAL TO DOMINATE PCAAS MARKET, DURING FORECAST PERIOD 29
FIGURE 10 MARKET IN APAC TO REGISTER HIGHEST CAGR DURING FORECAST PERIOD 30
FIGURE 11 PC AS A SERVICE MARKET EXPECTED TO EXHIBIT HIGH GROWTH
FROM 2019 TO 2024 31
FIGURE 12 PCAAS MARKET FOR SOFTWARE OFFERINGS TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 31
FIGURE 13 PCAAS MARKET FOR SMALL AND MEDIUM-SIZED ENTERPRISES TO HOLD LARGER SIZE DURING FORECAST PERIOD 32
FIGURE 14 IT & TELECOMMUNICATIONS VERTICAL TO HOLD LARGEST SIZE OF PCAAS MARKET DURING FORECAST PERIOD 32
FIGURE 15 NORTH AMERICA TO ACCOUNT FOR LARGEST SIZE OF PCAAS MARKET DURING FORECAST PERIOD 33
FIGURE 16 PCAAS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 34
FIGURE 17 PC AS A SERVICE MARKET: VALUE CHAIN ANALYSIS 39
FIGURE 18 PCAAS MARKET, BY OFFERING 42
FIGURE 19 PCAAS MARKET FOR SOFTWARE OFFERINGS TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 42
FIGURE 20 EXPENDITURE ON OLDER PC 44
FIGURE 21 PCAAS MARKET, BY ENTERPRISE TYPE 49
FIGURE 22 SMALL AND MEDIUM-SIZED ENTERPRISES (SMES) TO HOLD LARGER SIZE OF PCAAS MARKET DURING FORECAST PERIOD 50
FIGURE 23 PCAAS MARKET, BY VERTICAL 54
FIGURE 24 IT & TELECOMMUNICATIONS TO EXHIBIT HIGHEST CAGR IN PCAAS MARKET DURING FORECAST PERIOD 54
FIGURE 25 PCAAS MARKET, BY REGION 62
FIGURE 26 APAC TO EXHIBIT HIGHEST CAGR IN PC AS A SERVICE MARKET DURING FORECAST PERIOD 62
FIGURE 27 APAC TO REGISTER HIGHEST CAGR IN PCAAS MARKET DURING FORECAST PERIOD 63
FIGURE 28 NORTH AMERICA: PCAAS MARKET SNAPSHOT 64
FIGURE 29 EUROPE: PCAAS MARKET SNAPSHOT 68
FIGURE 30 PRIVATE SECTOR BUSINESSES IN UK 70
FIGURE 31 APAC: PCAAS MARKET SNAPSHOT 72
FIGURE 32 KEY DEVELOPMENTS BY LEADING PLAYERS IN MARKET FROM 2016 TO 2019 78
FIGURE 33 RANKING OF KEY PLAYERS IN PCAAS MARKET, 2018 79
FIGURE 34 PCAAS MARKET (GLOBAL) COMPETITIVE LEADERSHIP MAPPING, 2018 82
FIGURE 35 LENOVO: COMPANY SNAPSHOT 87
FIGURE 36 HEWLETT-PACKARD COMPANY (HP): COMPANY SNAPSHOT 90
FIGURE 37 DELL TECHNOLOGIES: COMPANY SNAPSHOT 93
FIGURE 38 COMPUCOM SYSTEMS (OFFICE DEPOT): COMPANY SNAPSHOT 96
FIGURE 39 MICROSOFT: COMPANY SNAPSHOT 99
FIGURE 40 STARHUB: COMPANY SNAPSHOT 105
FIGURE 41 TELIA: COMPANY SNAPSHOT 107
FIGURE 42 ARROW ELECTRONICS: COMPANY SNAPSHOT 109

List of Tables

TABLE 1 PC AS A SERVICE MARKET, BY OFFERING, 2016-2024 (USD BILLION) 43
TABLE 2 PC AS A SERVICE MARKET FOR HARDWARE, BY REGION 2016-2024 (USD BILLION) 43
TABLE 3 PC AS A SERVICE MARKET, BY DEVICE TYPE, 2016-2024 (USD MILLION) 44
TABLE 4 PC AS A SERVICE MARKET FOR DESKTOPS, BY REGION 2016-2024 (USD MILLION) 45
TABLE 5 PC AS A SERVICE MARKET FOR LAPTOPS, NOTEBOOKS, AND TABLETS BY REGION, 2016-2024 (USD MILLION) 45
TABLE 6 PC AS A SERVICE MARKET FOR SOFTWARE, BY REGION 2016-2024 (USD BILLION) 46
TABLE 7 PC AS A SERVICE MARKET FOR SERVICES, BY REGION, 2016-2024 (USD BILLION) 47
TABLE 8 PC AS A SERVICE MARKET, BY ENTERPRISE TYPE, 2016-2024 (USD BILLION) 50
TABLE 9 PC AS A SERVICE MARKET FOR SMES, BY REGION, 2016-2024 (USD BILLION) 51
TABLE 10 PC AS A SERVICE MARKET FOR LARGE ENTERPRISES, BY REGION 2016-2024 (USD BILLION) 52
TABLE 11 PC AS A SERVICE MARKET, BY VERTICAL, 2016-2024 (USD BILLION) 55
TABLE 12 PC AS A SERVICE MARKET FOR IT & TELECOMMUNICATIONS, BY REGION 2016-2024 (USD MILLION) 55
TABLE 13 PC AS A SERVICE MARKET FOR HEALTHCARE & LIFE SCIENCES, BY REGION, 2016-2024 (USD MILLION) 56
TABLE 14 PC AS A SERVICE MARKET FOR EDUCATION VERTICAL, BY REGION 2016-2024 (USD MILLION) 57
TABLE 15 PC AS A SERVICE MARKET FOR BFSI, BY REGION, 2016-2024 (USD MILLION) 58
TABLE 16 PC AS A SERVICE MARKET FOR GOVERNMENT, BY REGION 2016-2024 (USD MILLION) 59
TABLE 17 PC AS A SERVICE MARKET FOR OTHER VERTICALS (RETAIL & MANUFACTURING), BY REGION, 2016-2024 (USD MILLION) 60
TABLE 18 PC AS A SERVICE MARKET, BY REGION, 2016-2024 (USD BILLION) 63
TABLE 19 PC AS A SERVICE MARKET IN NORTH AMERICA, BY OFFERING 2016-2024 (USD BILLION) 65
TABLE 20 PC AS A SERVICE MARKET IN NORTH AMERICA, BY DEVICE TYPE 2016-2024 (USD MILLION) 65
TABLE 21 PC AS A SERVICE MARKET IN NORTH AMERICA, BY ENTERPRISE TYPE 2016-2024 (USD BILLION) 65
TABLE 22 PC AS A SERVICE MARKET IN NORTH AMERICA, BY VERTICAL 2016-2024 (USD MILLION) 66
TABLE 23 PC AS A SERVICE MARKET IN EUROPE, BY OFFERING, 2016-2024 (USD BILLION) 68
TABLE 24 PC AS A SERVICE MARKET IN EUROPE, BY DEVICE TYPE 2016-2024 (USD MILLION) 69
TABLE 25 PC AS A SERVICE MARKET IN EUROPE, BY ENTERPRISE TYPE 2016-2024 (USD BILLION) 69
TABLE 26 PC AS A SERVICE MARKET IN EUROPE, BY VERTICAL, 2016-2024 (USD MILLION) 69
TABLE 27 PC AS A SERVICE MARKET IN APAC, BY OFFERING, 2016-2024 (USD MILLION) 72
TABLE 28 PC AS A SERVICE MARKET IN APAC, BY DEVICE TYPE, 2016-2024 (USD MILLION) 73
TABLE 29 PC AS A SERVICE MARKET IN APAC, BY ENTERPRISE TYPE 2016-2024 (USD BILLION) 73
TABLE 30 PC AS A SERVICE MARKET IN APAC, BY VERTICAL, 2016-2024 (USD MILLION) 74
TABLE 31 PC AS A SERVICE MARKET IN ROW, BY OFFERING, 2016-2024 (USD MILLION) 76
TABLE 32 PC AS A SERVICE MARKET IN ROW, BY DEVICE TYPE, 2016-2024 (USD MILLION) 76
TABLE 33 PC AS A SERVICE MARKET IN ROW, BY ENTERPRISE TYPE 2016-2024 (USD MILLION) 77
TABLE 34 PC AS A SERVICE MARKET IN ROW, BY VERTICAL, 2016-2024 (USD MILLION) 77