Table of Content



1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions

2 Group of Eight (G8) BPO Services
2.1. Industry Outlook

3 BPO Services in Canada
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis

4 Macroeconomic Indicators
4.1. Country data

5 BPO Services in France
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis

6 Macroeconomic Indicators
6.1. Country data

7 BPO Services in Germany
7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis

8 Macroeconomic Indicators
8.1. Country data

9 BPO Services in Italy
9.1. Market Overview
9.2. Market Data
9.3. Market Segmentation
9.4. Market outlook
9.5. Five forces analysis

10 Macroeconomic Indicators
10.1. Country data

11 BPO Services in Japan
11.1. Market Overview
11.2. Market Data
11.3. Market Segmentation
11.4. Market outlook
11.5. Five forces analysis

12 Macroeconomic Indicators
12.1. Country data

13 BPO Services in Russia
13.1. Market Overview
13.2. Market Data
13.3. Market Segmentation
13.4. Market outlook
13.5. Five forces analysis

14 Macroeconomic Indicators
14.1. Country data

15 BPO Services in The United Kingdom
15.1. Market Overview
15.2. Market Data
15.3. Market Segmentation
15.4. Market outlook
15.5. Five forces analysis

16 Macroeconomic Indicators
16.1. Country data

17 BPO Services in The United States
17.1. Market Overview
17.2. Market Data
17.3. Market Segmentation
17.4. Market outlook
17.5. Five forces analysis

18 Macroeconomic Indicators
18.1. Country data

19 Company Profiles
19.1. CGI Group Inc.
19.2. Bertelsmann SE & Co. KGaA
19.3. Teleperformance SE
19.4. HCL Technologies Limited
19.5. NCR Corp
19.6. ISS AS
19.7. BDO Unicon AO
19.8. TMF Group Holding B.V.
19.9. Capgemini SE
19.10. Capita plc
19.11. Accenture plc
19.12. Infosys Limited
19.13. Cognizant Technology Solutions Corp
19.14. SYNNEX Corporation

20 Appendix
20.1. Methodology
20.2. About MarketLine



List of Figures


Figure 1: G8 bpo services industry, revenue($m), 2016-25
Figure 2: G8 BPO Services industry, revenue by country (%), 2020
Figure 3: G8 bpo services industry, revenue by country ($m), 2016-20
Figure 4: G8 bpo services industry forecast, revenue by country ($m), 2020-25
Figure 5: Canada bpo services market value: $ million, 2016-20
Figure 6: Canada bpo services market category segmentation: % share, by value, 2020
Figure 7: Canada bpo services market geography segmentation: % share, by value, 2020
Figure 8: Canada bpo services market value forecast: $ million, 2020-25
Figure 9: Forces driving competition in the bpo services market in Canada, 2020
Figure 10: Drivers of buyer power in the bpo services market in Canada, 2020
Figure 11: Drivers of supplier power in the bpo services market in Canada, 2020
Figure 12: Factors influencing the likelihood of new entrants in the bpo services market in Canada, 2020
Figure 13: Factors influencing the threat of substitutes in the bpo services market in Canada, 2020
Figure 14: Drivers of degree of rivalry in the bpo services market in Canada, 2020
Figure 15: France bpo services market value: $ million, 2016-20
Figure 16: France bpo services market category segmentation: % share, by value, 2020
Figure 17: France bpo services market geography segmentation: % share, by value, 2020
Figure 18: France bpo services market value forecast: $ million, 2020-25
Figure 19: Forces driving competition in the bpo services market in France, 2020
Figure 20: Drivers of buyer power in the bpo services market in France, 2020
Figure 21: Drivers of supplier power in the bpo services market in France, 2020
Figure 22: Factors influencing the likelihood of new entrants in the bpo services market in France, 2020
Figure 23: Factors influencing the threat of substitutes in the bpo services market in France, 2020
Figure 24: Drivers of degree of rivalry in the bpo services market in France, 2020
Figure 25: Germany bpo services market value: $ million, 2016-20
Figure 26: Germany bpo services market category segmentation: % share, by value, 2020
Figure 27: Germany bpo services market geography segmentation: % share, by value, 2020
Figure 28: Germany bpo services market value forecast: $ million, 2020-25
Figure 29: Forces driving competition in the bpo services market in Germany, 2020
Figure 30: Drivers of buyer power in the bpo services market in Germany, 2020
Figure 31: Drivers of supplier power in the bpo services market in Germany, 2020
Figure 32: Factors influencing the likelihood of new entrants in the bpo services market in Germany, 2020
Figure 33: Factors influencing the threat of substitutes in the bpo services market in Germany, 2020
Figure 34: Drivers of degree of rivalry in the bpo services market in Germany, 2020
Figure 35: Italy bpo services market value: $ million, 2016-20
Figure 36: Italy bpo services market category segmentation: % share, by value, 2020
Figure 37: Italy bpo services market geography segmentation: % share, by value, 2020
Figure 38: Italy bpo services market value forecast: $ million, 2020-25
Figure 39: Forces driving competition in the bpo services market in Italy, 2020
Figure 40: Drivers of buyer power in the bpo services market in Italy, 2020
Figure 41: Drivers of supplier power in the bpo services market in Italy, 2020
Figure 42: Factors influencing the likelihood of new entrants in the bpo services market in Italy, 2020
Figure 43: Factors influencing the threat of substitutes in the bpo services market in Italy, 2020
Figure 44: Drivers of degree of rivalry in the bpo services market in Italy, 2020
Figure 45: Japan bpo services market value: $ million, 2016-20
Figure 46: Japan bpo services market category segmentation: % share, by value, 2020
Figure 47: Japan bpo services market geography segmentation: % share, by value, 2020
Figure 48: Japan bpo services market value forecast: $ million, 2020-25
Figure 49: Forces driving competition in the bpo services market in Japan, 2020
Figure 50: Drivers of buyer power in the bpo services market in Japan, 2020


List of Tables


Table 1: G8 bpo services industry, revenue($m), 2016-25
Table 2: G8 bpo services industry, revenue by country ($m), 2016-20
Table 3: G8 bpo services industry forecast, revenue by country ($m), 2020-25
Table 4: Canada bpo services market value: $ million, 2016-20
Table 5: Canada bpo services market category segmentation: $ million, 2020
Table 6: Canada bpo services market geography segmentation: $ million, 2020
Table 7: Canada bpo services market value forecast: $ million, 2020-25
Table 8: Canada size of population (million), 2016-20
Table 9: Canada gdp (constant 2005 prices, $ billion), 2016-20
Table 10: Canada gdp (current prices, $ billion), 2016-20
Table 11: Canada inflation, 2016-20
Table 12: Canada consumer price index (absolute), 2016-20
Table 13: Canada exchange rate, 2015-19
Table 14: France bpo services market value: $ million, 2016-20
Table 15: France bpo services market category segmentation: $ million, 2020
Table 16: France bpo services market geography segmentation: $ million, 2020
Table 17: France bpo services market value forecast: $ million, 2020-25
Table 18: France size of population (million), 2016-20
Table 19: France gdp (constant 2005 prices, $ billion), 2016-20
Table 20: France gdp (current prices, $ billion), 2016-20
Table 21: France inflation, 2016-20
Table 22: France consumer price index (absolute), 2016-20
Table 23: France exchange rate, 2015-19
Table 24: Germany bpo services market value: $ million, 2016-20
Table 25: Germany bpo services market category segmentation: $ million, 2020
Table 26: Germany bpo services market geography segmentation: $ million, 2020
Table 27: Germany bpo services market value forecast: $ million, 2020-25
Table 28: Germany size of population (million), 2016-20
Table 29: Germany gdp (constant 2005 prices, $ billion), 2016-20
Table 30: Germany gdp (current prices, $ billion), 2016-20
Table 31: Germany inflation, 2016-20
Table 32: Germany consumer price index (absolute), 2016-20
Table 33: Germany exchange rate, 2015-19
Table 34: Italy bpo services market value: $ million, 2016-20
Table 35: Italy bpo services market category segmentation: $ million, 2020
Table 36: Italy bpo services market geography segmentation: $ million, 2020
Table 37: Italy bpo services market value forecast: $ million, 2020-25
Table 38: Italy size of population (million), 2016-20
Table 39: Italy gdp (constant 2005 prices, $ billion), 2016-20
Table 40: Italy gdp (current prices, $ billion), 2016-20
Table 41: Italy inflation, 2016-20
Table 42: Italy consumer price index (absolute), 2016-20
Table 43: Italy exchange rate, 2015-19
Table 44: Japan bpo services market value: $ million, 2016-20
Table 45: Japan bpo services market category segmentation: $ million, 2020
Table 46: Japan bpo services market geography segmentation: $ million, 2020
Table 47: Japan bpo services market value forecast: $ million, 2020-25
Table 48: Japan size of population (million), 2016-20
Table 49: Japan gdp (constant 2005 prices, $ billion), 2016-20
Table 50: Japan gdp (current prices, $ billion), 2016-20