1 INTRODUCTION 12
1.1 OBJECTIVES OF THE STUDY 12
1.2 MARKET DEFINITION 12
1.3 MARKET SCOPE 13
1.4 YEARS CONSIDERED 14
1.5 CURRENCY CONSIDERED 14
1.6 STAKEHOLDERS 15

2 RESEARCH METHODOLOGY 16
2.1 RESEARCH DATA 16
2.1.1 SECONDARY DATA 17
2.1.2 PRIMARY DATA 17
2.1.2.1 Breakdown of primaries 17
2.1.2.2 Key industry insights 18
2.2 MARKET SIZE ESTIMATION 19
2.3 RESEARCH ASSUMPTIONS AND LIMITATIONS 21
2.3.1 RESEARCH ASSUMPTIONS 21
2.3.2 LIMITATIONS 21

3 EXECUTIVE SUMMARY 22

4 PREMIUM INSIGHTS 25
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE IT BFSI MARKET 25
4.2 IT BFSI MARKET, BY TECHNOLOGY TYPE AND REGION 26
4.3 IT BFSI MARKET, BY DEPLOYMENT TYPE 27
4.4 IT BFSI MARKET, BY COMPONENT 27
4.5 IT BFSI MARKET, BY REGION 28

5 MARKET OVERVIEW 29
5.1 INTRODUCTION 29
5.2 INNOVATION SPOTLIGHT 29
5.3 MARKET DYNAMICS 29
5.3.1 DRIVERS 30
5.3.1.1 Increasing need to enhance and improve the customer experience 30
5.3.1.2 Customized IT solutions for specific banking needs 30
5.3.1.3 Exploration of digital channels to roll out new services at a faster pace 31
5.3.2 RESTRAINTS 31
5.3.2.1 Security and privacy concerns, due to advanced cybersecurity attacks 31
5.3.3 OPPORTUNITIES 31
5.3.3.1 Intelligent applications will aid the operations of the banking industry 31
5.3.4 CHALLENGES 31
5.3.4.1 Constantly changing technology landscape 31
5.4 USE CASES 32
5.4.1 IBM 32
5.4.2 QLIK 32
5.5 MAJOR TECHNOLOGY DEALS IN THE BFSI SECTOR 33

6 IT BFSI MARKET, BY COMPONENT 34
6.1 INTRODUCTION 35
6.2 TECHNOLOGY TYPES 36
6.2.1 CUSTOMER RELATIONSHIP MANAGEMENT 37
6.2.2 HUMAN CAPITAL MANAGEMENT 37
6.2.3 ENTERPRISE CONTENT MANAGEMENT 38
6.2.4 CYBERSECURITY 38
6.2.5 ENTERPRISE RESOURCE PLANNING 39
6.2.6 UNIFIED COMMUNICATION 40
6.2.7 ARTIFICIAL INTELLIGENCE 40
6.2.8 BUSINESS INTELLIGENCE 41
6.3 SERVICES 42
6.3.1 MANAGED SERVICES 42
6.3.2 PROFESSIONAL SERVICES 43
6.3.2.1 Consulting 44
6.3.2.2 Support and Maintenance 44
6.3.2.3 System Integration 45

7 IT BFSI MARKET, BY ORGANIZATION SIZE 46
7.1 INTRODUCTION 47
7.2 SMALL AND MEDIUM-SIZED ENTERPRISES 48
7.3 LARGE ENTERPRISES 49

8 IT BFSI MARKET, BY DEPLOYMENT TYPE 50
8.1 INTRODUCTION 51
8.2 CLOUD 51
8.3 ON-PREMISES 52

9 IT BFSI MARKET, BY REGION 53
9.1 INTRODUCTION 54
9.2 NORTH AMERICA 55
9.3 EUROPE 59
9.4 ASIA PACIFIC 61
9.5 MIDDLE EAST AND AFRICA 65
9.6 LATIN AMERICA 67

10 COMPETITIVE LANDSCAPE 71
10.1 OVERVIEW 71
10.2 COMPETITIVE SCENARIO 72
10.2.1 NEW PRODUCT LAUNCHES, 2015–2017 72
10.2.2 EXPANSIONS, 2015–2017 73
10.2.3 MERGERS AND ACQUISITIONS, 2015–2017 73
10.2.4 PARTNERSHIPS AND COLLABORATIONS, 2015–2017 74

11 COMPANY PROFILES 76
(Business Overview, Services Offered, Recent Developments, MnM View, Key Strategies, SWOT Analysis)*
11.1 IBM 76
11.2 MICRO FOCUS 80
11.3 MICROSOFT 83
11.4 CA TECHNOLOGIES 87
11.5 ACCENTURE 90
11.6 ADOBE SYSTEMS 93
11.7 SAP 96
11.8 SALESFORCE 100
11.9 ORACLE 103
11.10 COGNIZANT 106
*Details on Business Overview, Services Offered, Recent Developments, MnM View, Key Strategies, SWOT Analysis might not be captured in case of unlisted companies.

12 APPENDIX 109
12.1 INDUSTRY EXPERTS 109
12.2 DISCUSSION GUIDE 110
12.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 114
12.4 INTRODUCING RT: REAL TIME MARKET INTELLIGENCE 116
12.5 AVAILABLE CUSTOMIZATIONS 117
12.6 RELATED REPORTS 117
12.7 AUTHOR DETAILS 118