1 INTRODUCTION 16
1.1 OBJECTIVES OF THE STUDY 16
1.2 MARKET DEFINITION 16
1.3 MARKET SCOPE 17
1.3.1 MARKETS COVERED 17
1.3.2 YEARS CONSIDERED FOR THE STUDY 18
1.4 CURRENCY 18
1.5 LIMITATIONS 18
1.6 STAKEHOLDERS 18

2 RESEARCH METHODOLOGY 19
2.1 RESEARCH DATA 19
2.1.1 SECONDARY DATA 21
2.1.1.1 Key data from secondary sources 21
2.1.2 PRIMARY DATA 22
2.1.2.2 Key industry insights 23
2.2 MARKET SIZE ESTIMATION 24
2.2.1 BOTTOM-UP APPROACH 24
2.2.2 TOP-DOWN APPROACH 25
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 26
2.4 RESEARCH ASSUMPTIONS AND LIMITATIONS 27
2.4.1 ASSUMPTIONS 27
2.4.2 LIMITATIONS 28
2.5 VENDOR ANALYSIS METHODOLOGY 28

3 EXECUTIVE SUMMARY 29

4 PREMIUM INSIGHTS 34
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE SMART HOSPITALITY MARKET 34
4.2 SMART HOSPITALITY MARKET, BY REGION 2016 VS. 2021 34
4.3 GLOBAL SMART HOSPITALITY MARKET BY SOFTWARE AND REGION, 2016 35
4.4 LIFECYCLE ANALYSIS, BY REGION 36

5 MARKET OVERVIEW 37
5.1 MARKET SEGMENTATION 38
5.1.1 BY SOFTWARE 38
5.1.2 BY SERVICE 38
5.1.3 BY HOTEL TYPE 39
5.1.4 BY DEPLOYMENT MODEL 39
5.1.5 BY REGION 40
5.2 MARKET DYNAMICS 40
5.2.1 DRIVERS 41
5.2.1.1 Growing demand for real-time optimized guest experience management 41
5.2.1.2 Attractive revenue growth and low operational costs 41
5.2.1.3 Increasing adoption of IoT and energy management systems 41
5.2.2 RESTRAINTS 42
5.2.2.1 High initial cost of deployment 42
5.2.2.2 Integration complexities over legacy systems and networks 42
5.2.2.3 Limited availability of technically-skilled personnel 42
5.2.3 OPPORTUNITIES 43
5.2.3.1 Evolving cloud-based IoT platforms 43
5.2.3.2 Untapped concept of BYOD applications within the hospitality industry 43
5.2.4 CHALLENGES 43
5.2.4.1 Integration of real-time streaming analytics capabilities into smart solutions 43
5.2.4.2 Lack of information and communication technology infrastructure and interoperability 44

6 INDUSTRY TRENDS 45
6.1 INTRODUCTION 45
6.2 TECHNOLOGY ROADMAP 45
6.3 VALUE CHAIN ANALYSIS 46
6.4 STRATEGIC BENCHMARKING 47
6.5 VENDOR PORTFOLIO ANALYSIS 49

7 SMART HOSPITALITY MARKET ANALYSIS, BY TYPE 50
7.1 INTRODUCTION 51
7.2 SMART HOSPITALITY MARKET ANALYSIS, BY SOFTWARE 52
7.2.1 HOTEL OPERATION MANAGEMENT SYSTEM 53
7.2.1.1 Staff mobility and workforce management 54
7.2.1.2 Inventory and logistics management 55
7.2.1.3 Revenue management 56
7.2.2 INTEGRATED SECURITY SYSTEM 57
7.2.2.1 Video surveillance system 58
7.2.2.2 Access control system 59
7.2.2.3 Emergency incident management system 60
7.2.3 HOTEL BUILDING AUTOMATION SYSTEM 60
7.2.3.1 Energy Management platforms 62
7.2.3.2 Facility management System 63
7.2.4 GUEST SERVICE MANAGEMENT SYSTEM 64
7.2.4.1 Centralized reservation system 65
7.2.4.2 Room automation and control system 65
7.2.4.3 Guest experience management system 66
7.2.5 INTEGRATED COMMUNICATION TECHNOLOGY SOLUTIONS 67
7.2.5.1 Network management system 68
7.2.5.2 Unified communications and collaboration 68
7.2.5.3 Mobile device management system 69
7.3 SMART HOSPITALITY MARKET ANALYSIS, BY SERVICE 70
7.3.1 PROFESSIONAL SERVICES 71
7.3.1.1 Consulting services 72
7.3.1.2 Deployment and integration 73
7.3.1.3 Support and maintenance 74
7.3.2 MANAGED SERVICES 74

8 SMART HOSPITALITY MARKET ANALYSIS, BY HOTEL TYPE 76
8.1 INTRODUCTION 77
8.2 BUSINESS HOTELS 78
8.3 HERITAGE AND BOUTIQUE HOTELS 79
8.4 RESORTS AND SPAS 80
8.5 OTHERS 81

9 SMART HOSPITALITY MARKET ANALYSIS, BY DEPLOYMENT MODEL 82
9.1 INTRODUCTION 83
9.2 ON-PREMISES 84
9.3 ON-DEMAND 85

10 SMART HOSPITALITY MARKET ANALYSIS, BY REGION 86
10.1 INTRODUCTION 87
10.2 NORTH AMERICA 89
10.3 EUROPE 94
10.4 ASIA-PACIFIC 99
10.5 MIDDLE EAST AND AFRICA 104
10.6 LATIN AMERICA 108

11 COMPETITIVE LANDSCAPE 114
11.1 OVERVIEW 114
11.2 COMPETITIVE SITUATIONS AND TRENDS 115
11.3 NEW PRODUCT LAUNCHES 116
11.3.1 NEW PRODUCT LAUNCHES, 2015–2016 116
11.4 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 117
11.4.1 PARTNERSHIPS, CONTRACTS, AGREEMENTS, AND COLLABORATIONS, 2016 117
11.5 MERGERS AND ACQUISITIONS 118
11.5.1 MERGERS AND ACQUISITIONS, 2012–2016 118
11.6 EXPANSIONS 119
11.6.1 EXPANSIONS, 2014–2015 119
11.7 VENDOR ANALYSIS 119

12 COMPANY PROFILES 122
12.1 INTRODUCTION 122
(Overview, Financials, Products & Services, Strategy, and Developments)*
12.2 NEC CORPORATION 123
12.3 HUAWEI TECHNOLOGIES CO.LTD 127
12.4 IBM CORPORATION 131
12.5 CISCO SYSTEMS, INC. 135
12.6 SCHNEIDER ELECTRIC SE 139
12.7 SIEMENS AG 142
12.8 JOHNSON CONTROLS 144
12.9 HONEYWELL INTERNATIONAL, INC. 146
12.10 WINHOTEL SOLUTION S.L. 149
12.11 ORACLE CORPORATION 151
12.12 BUILDINGIQ INC. 153
12.13 INFOR, INC. 155
*Details on overview, financials, product & services, strategy, and developments might not be captured in case of unlisted companies.

13 KEY INNOVATORS 157
13.1 CONTROL4 157
13.1.1 BUSINESS OVERVIEW 157
13.2 MITEL NETWORKS CORPORATION 158
13.2.1 BUSINESS OVERVIEW 158
13.3 SMARTODOM AUTOMATION 159
13.3.1 BUSINESS OVERVIEW 159
13.4 SPRINGER-MILLER SYSTEMS 160
13.4.1 BUSINESS OVERVIEW 160
13.5 SABRE CORPORATION 161
13.5.1 BUSINESS OVERVIEW 161

14 APPENDIX 162
14.1 OTHER DEVELOPMENTS 162
14.1.1 NEW PRODUCT LAUNCHES 162
14.1.2 PARTNERSHIPS, AGREEMENTS, AND COLLABRATIONS 163
14.2 DISCUSSION GUIDE 164
14.3 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 168
14.4 INTRODUCTION RT: REAL-TIME MARKET INTELLIGENCE 170
14.5 AVAILABLE CUSTOMIZATIONS 171
14.6 RELATED REPORTS 171
14.7 AUTHOR DETAILS 172