1 Business challenges for retail banks

2 Market Dynamics
2.1 Demand side trends
2.2 Supply side trends

3 Technology Lifecycle
3.1 Retail banks’ IT budget allocation and IT priorities

4 Opportunities for ICT vendors

5 Market size and forecast
5.1 Digital banking global market by business function
5.2 The digital banking global market opportunity by region

6 Future outlook
6.1 Omni channel banking is poised to drive the next generation of digital transformation

7 Appendix
7.1 Definitions
7.2 Further reading
7.3 Contact the authors