1 Business challenges for retail banks

2 Market Dynamics
2.1 Demand side trends
2.2 Supply side trends

3 Technology Lifecycle
3.1 Retail banks’ IT budget allocation and IT priorities

4 Opportunities for ICT vendors

5 Market size and forecast

6 Future outlook
6.1 The idea of a holistic GRC solution as an innovative business management tool is gradually gaining impetus within banks

7 Appendix
7.1 Definitions
7.2 Further reading
7.3 Contact the authors