1 INTRODUCTION 14
1.1 OBJECTIVES OF THE STUDY 14
1.2 MARKET DEFINITION 14
1.3 MARKET SCOPE 15
1.3.1 MARKETS COVERED 15
1.3.2 YEARS CONSIDERED IN THE REPORT 16
1.4 CURRENCY 16
1.5 LIMITATIONS 16
1.6 STAKEHOLDERS 17

2 RESEARCH METHODOLOGY 18
2.1 RESEARCH DATA 18
2.1.1 SECONDARY DATA 19
2.1.1.1 Key data from secondary sources 19
2.1.2 PRIMARY DATA 20
2.1.2.1 Key data from primary sources 20
2.1.2.2 Key industry insights 21
2.1.2.3 Breakdown of primaries 22
2.2 MARKET SIZE ESTIMATION 22
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 25
2.4 RESEARCH ASSUMPTIONS 26

3 EXECUTIVE SUMMARY 27

4 PREMIUM INSIGHTS 31
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE CLOUD COLLABORATION MARKET 31
4.2 CLOUD COLLABORATION MARKET: CAGR OF TOP THREE SOLUTIONS AND REGIONS 32
4.3 LIFECYCLE ANALYSIS, BY REGION, 2016 32
4.4 MARKET INVESTMENT SCENARIO 33
4.5 CLOUD COLLABORATION MARKET: BY VERTICAL 33

5 MARKET OVERVIEW 34
5.1 INTRODUCTION 35
5.2 MARKET SEGMENTATION 35
5.2.1 BY SOLUTION 35
5.2.2 BY SERVICE 35
5.2.3 BY DEPLOYMENT MODEL 36
5.2.4 BY ORGANIZATION SIZE 36
5.2.5 BY VERTICAL 36
5.2.6 BY REGION 37
5.3 MARKET EVOLUTION 37
5.4 MARKET DYNAMICS 38
5.4.1 DRIVERS 39
5.4.1.1 Increased mobility and growing trend of bring your own device 39
5.4.1.2 Increased savings and workforce productivity 39
5.4.2 RESTRAINTS 39
5.4.2.1 Lack of data security 39
5.4.2.2 High dependency on internet 39
5.4.3 OPPORTUNITIES 40
5.4.3.1 Lower capital and operating expenditure 40
5.4.3.2 High adoption rate in small and medium enterprises 40
5.4.4 CHALLENGES 40
5.4.4.1 Stiff competition among vendors 40
5.4.4.2 Redesigning the network for cloud involves cost 41

6 INDUSTRY TRENDS 42
6.1 INTRODUCTION 42
6.2 VALUE CHAIN ANALYSIS 42
6.3 ECOSYSTEM 43
6.4 STRATEGIC BENCHMARKING 44

7 CLOUD COLLABORATION MARKET ANALYSIS, BY SOLUTION 45
7.1 INTRODUCTION 46
7.2 UNIFIED COMMUNICATION AND COLLABORATION 47
7.3 DOCUMENT MANAGEMENT SYSTEM 47
7.4 PROJECT AND TEAM MANAGEMENT 48
7.5 ENTERPRISE SOCIAL COLLABORATION 49

8 CLOUD COLLABORATION MARKET ANALYSIS, BY SERVICE 51
8.1 INTRODUCTION 52
8.2 TRAINING, CONSULTING, AND INTEGRATION 53
8.3 SUPPORT AND MAINTENANCE 53

9 CLOUD COLLABORATION MARKET ANALYSIS, BY DEPLOYMENT MODEL 55
9.1 INTRODUCTION 56
9.2 PRIVATE CLOUD 57
9.3 PUBLIC CLOUD 57
9.4 HYBRID CLOUD 58
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10 CLOUD COLLABORATION MARKET ANALYSIS, BY ORGANIZATION SIZE 59
10.1 INTRODUCTION 60
10.2 SMALL AND MEDIUM ENTERPRISES 61
10.3 LARGE ENTERPRISES 61

11 CLOUD COLLABORATION MARKET ANALYSIS, BY VERTICAL 63
11.1 INTRODUCTION 64
11.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 65
11.3 CONSUMER GOODS AND RETAIL 66
11.4 EDUCATION 67
11.5 GOVERNMENT AND PUBLIC SECTOR 69
11.6 HEALTHCARE AND LIFE SCIENCES 70
11.7 MANUFACTURING 71
11.8 MEDIA AND ENTERTAINMENT 73
11.9 TELECOMMUNICATION AND ITES 74
11.10 OTHERS 75

12 GEOGRAPHIC ANALYSIS 77
12.1 INTRODUCTION 78
12.2 NORTH AMERICA 79
12.3 EUROPE 82
12.4 ASIA-PACIFIC (APAC) 83
12.5 MIDDLE EAST AND AFRICA 86
12.6 LATIN AMERICA 87

13 COMPETITIVE LANDSCAPE 90
13.1 OVERVIEWS 90
13.2 COMPETITIVE SITUATION AND TRENDS 91
13.2.1 NEW PRODUCT LAUNCHES 93
13.2.2 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 94
13.2.3 MERGERS AND ACQUISITIONS 95
13.2.4 EXPANSIONS 96
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14 COMPANY PROFILES 98
(Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View)*

14.1 INTRODUCTION 98
14.2 MICROSOFT CORPORATION 99
14.3 INTERNATIONAL BUSINESS MACHINES CORPORATION 102
14.4 CISCO SYSTEMS, INC. 106
14.5 GOOGLE INC. 109
14.6 ORACLE CORPORATION 112
14.7 SALESFORCE.COM, INC. 115
14.8 JIVE SOFTWARE, INC. 117
14.9 INTRALINKS HOLDINGS, INC. 120
14.10 MITEL NETWORKS CORPORATION 122
14.11 BOX, INC. 124
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, SWOT Analysis, MnM View might not be captured in case of unlisted companies.

15 OTHER MAJOR VENDORS 126
15.1 CITRIX SYSTEMS, INC. 126
15.2 BROADSOFT, INC. 126
15.3 HIGHQ SOLUTIONS LIMITED 126

16 APPENDIX 127
16.1 KEY INDUSTRY INSIGHTS 127
16.2 OTHER KEY DEVELOPMENTS 128
16.2.1 NEW PRODUCT LAUNCHES 128
16.2.2 PARTNERSHIPS, EXPANSIONS, AND COLLABORATION 129
16.2.3 MERGERS AND ACQUISITION 130
16.3 DISCUSSION GUIDE 131
16.4 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 134
16.5 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 136
16.6 AVAILABLE CUSTOMIZATIONS 137
16.7 RELATED REPORTS 138