Chatbots have become advanced self-service portals and knowledge bases today that can enable customers to quickly and easily find the answers to their queries. Consequently, they tend to reduce the volume of incoming calls to call centers (for any business) and thereby reduces operational costs, which includes the cost on staffing.
Chatbots are one of the prominent technologies currently being integrated into the healthcare system. The chatbots are not considered as the SaMD (software as medical device) as they do not participate in clinical decision-making process, rather, they act as the personal healthcare assistant as well as the trainer for its users.
Chatbots have their applications in several sectors such as banking, finance, and retail. By enhancing their operational efficacy, chatbots can also significantly boost the efficiency levels in the field of healthcare. Healthcare chatbots are hence expected to bring a cost savings opportunity of $6.40 billion by the end of 2029 from a current $11.72 million in 2018. Although healthcare was not the first sector to witness the benefits offered by a chatbot, there has been a significant surge in the adoption of chatbots. Simultaneously, there has been a continuous rise in the expansion of use cases for chatbots in the healthcare sector. Some of the major applications in healthcare that chatbots are currently engaged in addressing are - personalized medical follow-up, communication, and transmission of test results information sharing, and medical triage (preliminary diagnosis through understanding of a patient’s symptoms).
According to the latest report, titled 'Global Chatbots in Healthcare Market - Analysis and Forecast (2019-2029)’, the global chatbots in healthcare market to grow at a significant CAGR of 26.29% during the forecast period from 2019 to 2029.
Companies Mentioned in the Report: